Happy with the site at the moment one of the good ones. This my partner's site and shes had a few wins but not withdrawn up until yesterday... Withdrawal has not yet been processed yet been 12 hours n... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a great experience with customer service, Maxi M was really helpful with my query, it turned out the problem I had was a mistake that I had made and not caused by there side which i forst thoug... See more
Company replied
It’s an easily accessible site, and if there are any glitches the support team are always happy to rectify issues. I spoke with Alexandra today who resolved my issue very quickly. Great customer servi... See more
Company replied
Maria the agent was most effective and dealt with my problem efficiently and promptly, she even granted me some free spins as a gesture of good will which I thought was very kind of her...!! She reall... See more
Company replied
Company details
Information provided by various external sources
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Contact info
United States
- www.winkbingo.com
4.2
Great
661 reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
mada was so help full im new and got…
mada was so help full im new and got realy stressed she sorted it all ou thankyou mada your amazing 10 stars
April 16, 2026
Unprompted review
Reply from Wink Bingo
Hello Carl,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Bingo Team
What a weird site avoid if.you can
What a weird site avoid if.you can. Quick to take your money not so quick in paying out. Made me send them bank statements proof of earning then they have a check to look through my personal transactions and ask me questions about them. Like really. Then I e done all they asked and get a email saying they are reviewing it and takes 14 days. I requested withdrawal mid May its been a month already what a bad site as said avoid only site to do this rubbish and believe me I've played on many ... I will keep leaving bad reviews daily until it is sorted out
What a joke
March 11, 2026
Unprompted review
Reply from Wink Bingo
Hello Nathan,
We’re sorry if the verification process felt like it slowed down your experience. These steps are a standard requirement for every licensed operator and are designed to confirm account details at key points. They are not there to make things difficult, but to ensure that accounts are safe, payments are secure, and the environment stays fair for all customers.
We try to keep this step as smooth and straightforward as possible, and once completed, it gives you the peace of mind that everything is properly verified and in order. We know it can feel like a pause, but it’s one of the most important things we do to keep both our customers and the site protected.
To help move things forward for you, we’ve reached out through the Trustpilot review form so we can gather the details we need and review your case directly.
Warm regards,
Wink Bingo Team
Denisa m sorted my problem immediately…
Denisa m sorted my problem immediately great service
April 3, 2026
Unprompted review
Reply from Wink Bingo
Hi Dalton,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed, it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
Very helpful live chat support from…
Very helpful live chat support from Daria, resolved my issue straight away without any issues
April 2, 2026
Unprompted review
Reply from Wink Bingo
Hi Megan,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
Managed to easily resolve my issue
Managed to easily resolve my issue,with the on line chat. Juiian was very helpful.
March 28, 2026
Unprompted review
Reply from Wink Bingo
Hello
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Bingo Team
Reply from Wink Bingo
Hi Claire,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
Excellent customer service from Alina…
Excellent customer service from Alina p. Extremely helpful,polite and kind 5 stars from me.
March 24, 2026
Unprompted review
Reply from Wink Bingo
Hi Kelly,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Bingo Team
Alexsandra b was very polite and helpful
March 23, 2026
Unprompted review
Reply from Wink Bingo
Hi Katie,
Your review made us very proud. It’s wonderful to hear that our agent’s help gave you such a positive impression.
Feedback like this encourages them personally and also reminds the rest of the team why their work is so important.
It shows that taking time with each customer really does matter.
Thank you again for your thoughtful words. We’re pleased your experience was a good one.
Kind regards,
Wink Bingo Team
Reply from Wink Bingo
Hi Konrad
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Bingo Team
Reply from Wink Bingo
Hi there!
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Bingo Team
Daria helped very quickly and was super…
Daria helped very quickly and was super helpful
March 16, 2026
Unprompted review
Reply from Wink Bingo
Hello Denise,
Your review made us very proud. It’s wonderful to hear that our agent’s help gave you such a positive impression.
Feedback like this encourages them personally and also reminds the rest of the team why their work is so important.
It shows that taking time with each customer really does matter.
Thank you again for your thoughtful words. We’re pleased your experience was a good one.
Kind regards,
Wink Bingo Team
NOT A POSITIVE EXPERIENCE
Opened an account, approximately 200 x 20p spins on BIG BASS SPLASH and not a single bonus but more to the point the game is of very poor quality, very glitchy, lagging and jumping all over the place, I've gone crossed eyed now 😀
I have now closed my account within an hour.
March 12, 2026
Unprompted review
Reply from Wink Bingo
Hello AJ,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience wasn’t what you had hoped for. While gameplay performance can be influenced by several external factors (internet connection being one of them), we always want everything to run smoothly for our players.
To better understand your individual experience, we’d like to review your account and see how we can improve, for you, as well as all our customers.
We’ve reached out via the Trustpilot form so you can share your details securely, and we can follow up directly. We appreciate you taking the time to let us know, and we’re here if you decide to give us another try.
Kind regards
Wink Bingo Team
Problem solving
Had an issue with my account but spoke with Jose David and he explained so I totally understood what I need to do very well mannered
March 11, 2026
Unprompted review
Reply from Wink Bingo
Hello MRS D MANTLE
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Bingo Team
I spoke to a member of staff called…
I spoke to a member of staff called radu who was extremely helpful.
February 27, 2026
Unprompted review
Reply from Wink Bingo
Hello Anna-Marie,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated.
Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience, and thank you again for your review.
Kind regards,
Wink Bingo Team
I had a great experience with customer…
I had a great experience with customer service, Maxi M was really helpful with my query, it turned out the problem I had was a mistake that I had made and not caused by there side which i forst thought. Despite this, Maxi M was kind enough to still offer me a bonus 😊
February 27, 2026
Unprompted review
Reply from Wink Bingo
Hi Michelle,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Bingo Team
Absolute scammers
I left a review a couple of weeks ago stating about how they was withholding a large amount of money from
Me even though they had all the Information requested. They commented asking for information and said they would deal with it direct after my review yet the haven’t even contacted me! They asked on email to have7 days to respond yet that was up a week ago! I can’t understand how this is allowed!!! They approved my documents after verification back in Jan and said the payment had been Sent to the payment team and I will get it within 2-3 days which never happened, then started asking for all
Different information which I gave straight away ! I am starting a claim and I will be taking this further! I played regularly and never had an issue so it’s a huge shame!!! Disgusting company.
January 24, 2026
Unprompted review
Poor service
Poor service. They've asked a lot of documents. I've sent all of them. Now waiting a month - a nothing happens. They are keeping my winnings. I'm waiting 8 weeks - and going to mediator and regulator.
February 4, 2026
Unprompted review
Reply from Wink Bingo
Hello Jonathan,
Thank you for taking the time to share your review. Verification is a process that all licensed operators must complete at certain points, and it involves confirming a customer’s details so that everything is secure, fair, and fully in line with industry regulations.
We know this step isn’t the part anyone looks forward to, but it’s in place for good reason. It means that your account is properly protected, that transactions are handled safely, and that everyone who uses our site plays in a secure environment. We always aim to complete this process as quickly as possible, but we also want to get it right, so that you can continue using the site without concerns.
We’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. We’d be glad to take a closer look and help speed things up to our fullest ability.
Warm regards,
Wink Bingo Team
Denise this evening was great very…
Denise this evening was great very helpful
February 17, 2026
Unprompted review
Reply from Wink Bingo
Hi Natalia,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
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