Double Wood Supplements Reviews 180

Prompt response and resolution to my issue

I'm using Double Wood Supplements L-Glutamine for gut health and possible leaky gut. It's only been a few weeks but I believe I'm seeing some improvement. I contacted customer support for clarification on the directions. My question was about taking it on an empty stomach and how long to wait, after taking the L-Glutamine, before I can have coffee. They got back to me quickly - I happened to check my email a couple of hours later and a detailed and helpful answer was already there!
Excellent product and customer service.

Bought from Double Wood via eBay first, then directly from their website, for the last two or three years. This week, I did a normal purchase via their website. They instantly flagged it as “spam” reported it to my card company, and closed my account. For no reason, it was a normal purchase that I have made before. Nothing has changed. I contacted them and they said after reviewing my account, they would not unlock it. Unacceptable.

I purchased collagen peptide and resveratrol for me and my husband and so far we're loving the effect. The customer service/wellness consultant Robert Dela Pena answered my question directly and fast! Kudos!

Was promised a refund after tracking show that the return was on its way back (never collected the package).

Then I was told I would get a refund after the return was successful.

Beware of this company. Reason for initial return was that their supplements are way below par, taking into consideration that they "pride" themselves of third party testing and high quality supplements. Which is is not.

I placed an order on the 14th of June and today is the 2nd of July and I have not yet received my purchase. Whenever I try to email them, the email is not being sent. I just got scammed. This company is the worst, some people have real diseases and are struggling to find the perfect medicine with whatever money they have, and yet there are scammers like this one that get sick people's money and live their lives. Absolutely, unforgivable. Disgusting behaviour!

DO NOT PURCHASE FROM THIS BRAND!!!

I'm editing my review below because the vendor read my note to them Monday morning (written Saturday) and canceled my subscription without requiring further input from me. Pleased with their prompt follow-up. Restores some of the trust.

Extremely disappointed that there is no way to cancel a subscription online.
This started out with me just wanting to cancel one item.
I realized that there was no link to cancel. In fact if you search cancel on their site it returns no hits.
So then I wanted to stop doing business with them entirely. If a company makes it this difficult to cancel an item it makes one wonder what other unscrupulous behavior they engage it. I don't want to buy a supplement for my health from someone I no longer trust.

I ordered supplements from them and for duty reasons never arrived. This was a month ago already.

I've been for weeks trying to get my money back and they don't give any solution.

They got 65$ from me and send nothing.

I'll never buy anything from a company that do not respect their own customers.

I'll go to police office to inform about this scam.

I placed an order with Double Wood Supplements on 08/04/2024, and the order was shipped that same week. However, that's where the issues began. The supplements were sent via FedEx, but I didn't receive any updates for 2-3 weeks. When I called FedEx, they informed me that the paperwork was incomplete, and customs couldn't clear the supplements. As a result, the parcel was sent back to Double Wood, and FedEx provided me with a tracking number.

To my surprise, Double Wood had already received the package back and had it for a week without contacting me. I reached out to them, asking for either a refund or for them to re-ship the package with the correct information or through another carrier. They agreed to issue a refund but only after they received the package. I informed them that they already had the parcel and provided the tracking information. Despite this, it felt like I was talking to an AI chatbot, and it was an uphill battle to get any response.

A week later, they confirmed the parcel had arrived and said they would issue a refund. After waiting two more weeks with no further communication from their side, I contacted them again. This time, they told me they had forwarded my case to another department that handles refunds and that I would receive my refund within seven days. Another week passed with no updates, so I contacted them again.

Frustrated, I told them I would issue a chargeback if they didn't refund my money, but I preferred to handle it civilly. They assured me the refund had been issued and that it should be available within 48 hours. I waited 72 hours, and still no refund or update. I contacted them again, stating I would proceed with the chargeback. Since then, I have had no updates, and the chargeback is still pending, with Double Wood having 60 days to respond.

In summary, the customer service at Double Wood Supplements is terrible. Communicating with them via email feels like talking to an AI assistant or receiving cookie-cutter, copy-paste template responses. They do not communicate effectively and fail to deliver on their promises.

On June 8, 2024. I placed an order at the Double Wood website. Because it would be shipped to South Carolina, where it is already very hot, I paid additional for priority two-day shipping.

I received a notice from Double Wood on June 10 that the order had been shipped, which meant it should have arrived on June 12th.

On June 11th, I checked the tracking number and saw that it was scheduled for delivery on June 17th. I emailed customer service to complain about paying the additional charge and not receiving priority delivery.

The message I got in response made no sense. It claimed it was an international order and thus basically out of their hands.

The order arrived on June 15th. I emailed Double Wood on June 18th, again requesting refund of the extra delivery charge. The same customer rep responded again that it was an international order (again, despite the domestic delivery address) and, basically, too bad.

When I filed a complaint with American Express, it took all of five minutes to have the issue corrected. How ridiculous that Double Wood couldn't manage that.

I can only comment on their collagen, great product. Solved hair loss, dry skin and stiff joints.

I purchased another product recently. Needed to return for personal reasons, emailed customer service, answered a few questions, got return info from Double Wood, provided tracking # and was issues a refund, all in less than 6 hurs.

Twice now, I have taken advantage of a "Buy 1, Get Two Free" promotion. The first was for Bee Propolis, which I am a fan and regular user of, and the second was this year (2024), for ALA. You purchase from Amazon, review it, send them proof of having done so, and they ship out your two free bottles. I have had no issues with the supplements, nor the time frame they send out the free bottles once they have verified the purchase. I will continue to purchase supplements from this company and take advantage of their really good promotions.

Requested a cancel immediately after a purchase, as I got some info that this company is not as reputable as they make out to be. Low quality supplements.

They replied to my email in person saying they ”opened a ticket”, but didnt stop the order. They shipped it either way so theres 50$ out the window.

i ordered serrapeptase and they sent me sulbutiamine stay away from double wood scam company.

This company rocks! Top notch customer service and solid prices on their products. I highly recommend.

Excellent company. Dealt with Mariel who went above and beyond to fix a minor problem of my own making. When you combine this level of service with the excellent products, there is no reason to go elsewhere for supplements.

I have been ordering Magnesium Taurate from this company for almost over 2yrs now and I must say that the quality is not only there in the product, but in their customer service too!

In the past when I've had trouble redeeming a discount code online, they've not only honored it but given another going forward for my next order!

The last thing they did for me which was *INCREDIBLE* was give me an order I was having trouble placing (because I'm in Canada), completely *FREE of charge*! I have Laura Walko to personally thank for this, because frankly this stuff has really made quite the difference for my wife with her anxiety and I'd have gladly paid for my order without issue (I was only inquiring about a discount code that wasn't working for me), but Laura just went the extra-mile for me and I can't thank her enough.

They should know that this type of service doesn't go unrewarded, and I will always be glad I spent the money for a company that is truly deserving of my business thanks to people like her. I can only wish for her all the success and well being going forward, and may her career flourish over at Double Wood Supplements! They're lucky to have her :D

they Resend another package with my purchase. thanks

Not worth the trouble for international customers, especially for European customers

I have a major problem with the transportation, especially during the customer inspections part. In the end, it is way too much trouble to handle the paperwork just for three bottles of supplements. Also, the transportation costs and customer costs x3 the initial product costs. NOT WORTH IT.

Better to get similar products from local distributors or producers.