DoughGirl Reviews 

857
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the delicious taste and high quality, with several people describing items as fantastic and wonderful. Customers also frequently noted the attractive presentation in great packaging, and some reviewers found the selection online to be amazing and easy to order. Conversely, a small portion of people felt significant dissatisfaction with the delivery service, mentioning multiple instances of late arrivals and missed delivery notifications. Furthermore, some customers highlighted problems with the product itself, such as discovering items stale, overly sweet with strong sweetener tastes, or not having the expected filling ratio. Also, unhappy reviewers mentioned difficulties reaching assistance, describing customer service as unhelpful when trying to sort out late or missing orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the delicious taste, generous... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the delicious and fresh taste of the... See more

Delivery service

Consumers find delivery service experiences to be mixed, with strong disagreement regarding timing and... See more

Order

Reviewers mention ambiguous feedback about order experiences, ranging from high satisfaction to notable... See more

Value for money

Customers had positive experiences with value_for_money, consistently describing the items as reasonably... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really amazing product, looks and tastes amazing. Would have been 5 stars but although each slice is individually wrapped, the actual postal box was not great and had one small cooler pack inside and... See more

Company replied

Rated 4 out of 5 stars

We ordered 12 cookie pie slices as an alternative to a birthday cake and it was incredible. 4 stars may actually be harsh but only marked it down slightly as not all the flavours were available that w... See more

Company replied

Rated 3 out of 5 stars

I was disappointed that my order was not dispatched until the day after my preferred delivery date I had chosen, which meant it was late for the occasion I had ordered it for. Also there were no... See more

Company replied

Rated 3 out of 5 stars

The cookie dough pie slices are to die for, highly recommend these! However, the brownies we received were rock hard, more like a biscuit, not what was expected. Overall, we vote 2.5-3/5, if all items... See more

Company replied


Company details

  1. Bakery

Written by the company

About DoughGirl DoughGirl is a bold, flavour-first bakery brand based in the UK, specialising in indulgent, handcrafted cookie pies and loaded bakes that are made to stand out. Born from a love of unapologetically big flavours and proper bakery indulgence, DoughGirl creates gooey-centred cookie pies, chunky stuffed cookies and limited-edition drops that customers genuinely get excited about. Every product is baked in small batches using premium ingredients, generous fillings and signature DoughGirl flair. We don’t do boring. We don’t do average. And we definitely don’t do small portions. From nostalgic classics to creative, seasonal specials, our mission is simple — to make every bite memorable. We’re proud to be growing a loyal community of DoughGirl fans across the UK who come to us for quality, consistency and a little bit of indulgence when they deserve it most. Whether you’re ordering for a celebration, a gift, or just because… DoughGirl is here to deliver big flavour, big attitude and seriously good bakes.


Contact info

3.9

Great

TrustScore 4 out of 5

857 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(857)

822 reviews in the last 12 months

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Rated 3 out of 5 stars

They tasted great but they were all…

They tasted great but they were all damaged in the box.

August 10, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team

Rated 5 out of 5 stars

So helpful, so delicious.

Made a right mess of my order, paid with my bosses card instead of mine. Phoned the next morning and explained to a lovely lady what a twit I'd been. She was so understanding, cancelled the order, refunded the payment and told me to reorder correctly. I did, and was it worth it? OMG! Yes it was. Never tasted anything like it, so delicious. My granddaughters agreed. Yes, I did share, begrudgingly.
They have put them on their birthday and Christmas lists 😂.
Thank you.

August 10, 2026
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Reply from DoughGirl

Thank you so much for your review! We are glad that you enjoyed your sweet treat!

Rated 3 out of 5 stars

Tryed them for the first time no that…

Tryed them for the first time no that great never had much taste to them 2 product arrived with no best before date on them

July 28, 2026
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Reply from DoughGirl

Thank you for your review. We always appreciate your feedback and take any comments on board. If you need any assistance, please contact our customer service team

Rated 5 out of 5 stars

AMAZING

Easy to order. Good communication and totally AMAZING products.

July 27, 2026
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Reply from DoughGirl

Thank you so much for your review! We are glad that you enjoyed your sweet treat!

Rated 5 out of 5 stars

Absolutely delicious!

I received my order this morning and I am blown away by the quality! I immediately served up a slice (cookie dough cake with crunchie) to my husband who responded with "The best thing I've ever tasted!" We can't wait to treat the family tomorrow!
The service was excellent and my order was delivered exactly on time. Thank you so much

August 15, 2026
Unprompted review
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Reply from DoughGirl

Thank you so much for your review! We are glad that you enjoyed your sweet treat!

Rated 5 out of 5 stars

Arrived very quickly and incredibly…

Arrived very quickly and incredibly well packaged

We decided on the set where you get to choose your slices as this was an alternative to a standard birthday cake and we weren't disappointed

A lot of eating in one slice and filled to the max with it's respective filling

Will buy again ☺️👍

August 7, 2026
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Reply from DoughGirl

Thank you so much for your review! We are glad that you enjoyed your sweet treat!

Rated 5 out of 5 stars

Definitely my go to for a sweet treat…

Definitely my go to for a sweet treat for my family. Totally delicious and great value.

August 7, 2026
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Reply from DoughGirl

Thank you so much for your sweet review! We look forward to your future custom again soon!

Rated 5 out of 5 stars

Amazing

Amazing, delicious. I’ve bought before and this time was an office treat. Creme egg cookie pie is the absolute favourite.

August 7, 2026
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Reply from DoughGirl

Thank you so much for your review! We are glad that you enjoyed your sweet treat!

Rated 1 out of 5 stars

Really Poor Experience

It was a really poor experience for me as I ordered a cake for my wedding anniversary and it never got delivered. I got a message saying it had been shipped but the tracking info didn't work. It was really disappointing to say to my wife and kids that our special cake is not coming. When I chased it I told it hadn't been picked up by the courier and so delivery will be another couple of days so I cancelled my order.

August 7, 2026
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Reply from DoughGirl

Thank you for your review. Apologies that you experienced a delay with your order and chose to cancel. We ask that you contact our customer service team at customerservices@doughgirl.co.uk if you would like any further assistance

Rated 5 out of 5 stars

Yummylicious

I first discovered Dough Girl last year when a friend sent me a birthday box, I was in heaven when opening the box and seeing the huge slices and cookies. So for my friends birthday this month, I sent her a box too. The products are excellent, over indulgent (hell yeah!) and delivered on time. Thank you Dough Girl 😊

August 7, 2026
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Reply from DoughGirl

That's got to be the sweetest review! We are elated to hear that you enjoyed your order and look forward to your return custom in the future!

Rated 1 out of 5 stars

Not Impressed

My first experience with dough girl and unfortunately not a very good one. Delivery was expected on Saturday so we could take with us as were going away. We waited until Monday and delayed our trip. Tracking number provided was useless and invalid. Eventually we left late for our trip and the delivery arrived on Tuesday. We were not home. We were unable to taste the goods despite having paid almost £35. Preferred dates should not be an option if you are unable to deliver on selected dates. I will not be using dough girl again.

August 7, 2026
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Reply from DoughGirl

Thank you for your review. Apologies that your order was not delivered by your preferred delivery date. Unfortunately, we do not guarantee delivery dates which is why these are listed as 'preferred' dates only. This information appears in a pop up prior to payment and an order cannot be processed without this being accepted. Please contact our Customer Service team via customerservices@doughgirl.co.uk who will assist you as swiftly as possible with a resolution.

Rated 5 out of 5 stars

Absolutely amazing

Every bake is so so good every time never fails.
We have ordered a few times now and every time they have been delishis.
Honestly so good I now order when I have family coming over so they can have some aswell even thou I never want to share

August 7, 2026
DoughGirl logo

Reply from DoughGirl

Thank you so much for your sweet review! We look forward to your future custom again soon!

Rated 1 out of 5 stars

Damaged items, poor customer service.

Timing of this couldn’t be perfect. My items arrived damaged, ironically I also ordered a wonky box and they came in better condition than the ones I paid full price for.

After emailing them photos the first response was ‘have a free slice for future orders’ which is absolutely laughable if they think I’m ordering again.

They have now come back and offered 50% refund on the affected items which I’ve accepted.

Very poor customer service, won’t be ordering again.

To add, customer service hasn’t provided a full solution, they have offered a discount but despite a number of emails asking, they cannot confirm how much will be refunded. Apparently the customer service team doesn’t know, only the refunds team no. What sort of shambolic organisation are you running here?

August 7, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review. Apologies that you experienced issues with your order. We can see that the issue has been reported to us and our customer service team have provided you with a resolution.

If you need any further assistance, please email us via customerservices@doughgirl.co.uk

Rated 5 out of 5 stars

Wow!

Wow! This is by far the best company I’ve come across so far. I’m not even upset by the amount of lb’s I’ve put on eating these cookies 🙄😂
I highly recommend you give them a try. We’ve been warming the slices up and serving with ice cream as a pudding- I suggest you hide anything with Biscoff in though as they’re not for sharing, they’re pure gold, designed for your hips and your hips only 🤣

August 6, 2026
DoughGirl logo

Reply from DoughGirl

That's got to be the sweetest review! We are elated to hear that you enjoyed your order and look forward to your return custom in the future!

Rated 5 out of 5 stars

Amazing and beautiful

Amazing and beautiful , very tasty too
Thank you so much defiantly buy again 10 out of 10 🥰❤️🥰😘🥰🥰

August 6, 2026
DoughGirl logo

Reply from DoughGirl

Thank you so much for your sweet review! We look forward to your future custom again soon!

Rated 5 out of 5 stars

Just delicious !!!

Just delicious !!!

August 6, 2026
DoughGirl logo

Reply from DoughGirl

Thank you for your review! We are so pleased that you loved your order :)

Rated 5 out of 5 stars

Great website used a few times now…

Great website used a few times now mainly for gifts and they are just delicious great prices lovely packaging great company

August 6, 2026
DoughGirl logo

Reply from DoughGirl

That's got to be the sweetest review! We are elated to hear that you enjoyed your order and look forward to your return custom in the future!

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