Doughnut Bags Reviews 

316
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Defective design of my orange backpack resulted in the flooding of both front pockets & the loss of the iPod stored inside the pocket due to it being water logged. I reported the defective design & w... See more

Rated 1 out of 5 stars

Unfortunately, my experience with the Doughnut backpack has been very disappointing. After less than one year of sporadic use, the backpack broke following a light wash in the washing machine, car... See more

Rated 5 out of 5 stars

Love my new Doughnut backpack!! I have others in different colours and sizes which I use all the time. The different compartments on the inside are are perfect keeping everything organised especia... See more

Rated 1 out of 5 stars

I have ordered and paid for four bags for my cousins wedding on 20th June, paid for $200 HK for FedEx delivering which says 2-5 days. Now after 6 days waiting, no idea where the bags are and whether t... See more

Company replied

Company details

  1. Bags and Luggage Store
  2. Fashion Accessories Store

Information provided by various external sources

The home of travel friendly, high quality, hand crafted backpacks designed in Hong Kong


Contact info

1.7

Bad

TrustScore 1.5 out of 5

316 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(316)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality backpack

Great quality backpack, just the right size for every day use and has lots of useful pockets. Looks good and is waterproof. Arrived quickly and nicely packaged. Can’t fault it!

September 8, 2020
Unprompted review
Rated 1 out of 5 stars

Never received or heard from them

I purchased a bag. Fine. However I didn’t receive it, and I have been writing emails and others to the company in order to get a status on my purchase. But they never even replied!! I am very disappointed with this.

Lovely bag, but if you want to receive what you spend your money on, but not buy directly from them!!!! 😤😰

August 29, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Thr bag came
In perfect conditiona nd 4 days after ordering. Excellent quality with everything listed

August 17, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Bag!

Excellent bag, good quality, arrived on time. My daughter loves her new bag, and is excited to use it for school. A bit pricy but that’s to be expected as the quality of the bag is superb! For sure will buy more from this brand!!

August 13, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent service and very fast delivery. The bag I ordered is perfect and is even better quality than I had hoped for. I cannot wait to use it! Most importantly for me, the laptop sleeve is very well padded so I don't have to worry about my device being damaged.

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

wow *claps hands*

hey it was really great, i'd say i'll buy from here again but this bag doesn't look like it'd break anytime soon. i definitely recommend it- and it has pockets! who doesn't love pockets? also it was delivered really quickly which is reassuring, to me anyways, that your sixty-odd quid bag didn't go missing in transit.

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

Great service receiving my products

Great service receiving my products, terrible service trying to check the authenticity of the product since all I ever get sent to is a page in Chinese without any English instruction on where to I put what to check.

August 10, 2020
Unprompted review
Rated 5 out of 5 stars

Received my delivery within a few days

Received my delivery within a few days! I am very happy with the Macaroon in black, and it looked even better in person. I can't wait to use it for my weekend trip, it looks very travel chic. It comes with many inner pockets and the material and quality is very durable. Overall very pleased with my purchase and perhaps I might buy another one in a different colour!

August 10, 2020
Unprompted review
Rated 4 out of 5 stars

Very cute bag

Very cute bag! I bought the Macaroon Tiny in Rose x Lavender. The bag is true to colour shown on the website, but the 'lavender' resembles more of a rail grey colour. The colour scheme is muted but it still absolutely gorgeous.

The website advertises it as having a 1L capacity, but it would have been useful to have the dimensions. I measured it out to be approximately 12cm x 16cm x 8.5cm (w x h x d). The bag certainly fits more than one would expect. My 6.4" phone (Galaxy A50) just about fits to let the zipper close fully. I wouldn't recommend it for any larger phones. There is an elastic pouch for phones closer to the back of the main compartment.

It is a bit more on the expensive side for a small bag but it does the job I need it to and it is a nice casual bag for all the essentials you need. I rated only 4 stars because the student discount code listed on the website (via studentbeans) does not work, nor does the actual studentbeans website list doughnut as a website they offer discounts for. However, the support team had promptly replied to my enquiry within working hours.

August 6, 2020
Unprompted review
Rated 1 out of 5 stars

I have not received anything yet

July 28, 2020
Unprompted review
Doughnut Bags logo

Reply from Doughnut Bags

Hi Oscar. Your item has been stuck in customs for 2 weeks, DHL should have sent you notification of this ? We will look into it for you. sorry about this delay....
Update - The package was refused at point of delivery and is being returned to the sender - DHL comment

Rated 5 out of 5 stars

Love my new bag

Order processed really quickly and arrived in great time. The product itself is great quality and lives up to all the fantastic reviews I had seen before purchase.

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

Never Buying Elsewhere Again!

Honestly I was quite skeptical when I first saw this bag company 3 years ago. Unfortunately I couldn’t purchase back them because I was going out with a vegan that is against leather... But now after purchasing, I don’t know why I didn’t bother sooner. The macaroon bag is super padded making it really comfy and it’s the perfect size for a tiny human like myself.
As for delivery, it was dispatched the same day and arrived the day after with tracked shipping. The packaging itself was lovely and the bag came in a huge ziplock bag. You can definitely tell they put a lot of time and effort into their products.

July 16, 2020
Unprompted review

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