Doulton Water Filters Ltd Reviews 1,157

The receptionist was very kind and knowledgeable

Super fast and accurate order turnaround

received safely and top class product

The price was competitive and they were delivered very quickly.

Good after sales when I thought I had a part missing - I didn't - it was my not looking properly

My water filter system arrived within a few days of ordering which was a great start . It was simple to assemble with clear instructions and while the first couple of water filtrations to prepare the ceramic filters took hours to complete it now filters through quickly . I’m in a rhythm of filling it last thing at night so I have a full container the following morning. The water is clear and tastes pure . Delighted !

I am so glad that i have the 14 liter, the taste is very good. No more heavy bottles. And he suits on my allumium kitchen table.

The delivery of the product was done very fast and in a perfect condition.

great water filter would buy again all good

when a website carries a Made in Britain emblem which encouraged me to choose their system, I ordered the filter system and to have all in stainless steel of safe trustworthy quality I added their tap which arrived first in a box marked MADE IN CHINA but the price was twice as expensive as other similar taps made in China. Nothing against China only I chose MADE IN BRITAIN like the site advertises. Very annoyed at this deception so have cancelled the whole order and am returning the tap. I left a message by phone, no come back so far. . . photos to prove my complaint if required. No trust now so they can keep their filter system too;

I clearly see and taste a difference. Great!!

Easy to order. Quick delivery. It works as advertised.

Helpful clarification of issues by telephone prior to purchase.
I wanted a certified product.
Purchase via the Doulton website was straightforward and delivery was quick.
The filter was easy to set up and I think the steel unit looks good. I had to reduce the water pressure to the unit but this was also straight forward. The flow rate is not fast but my research suggests it's compatible with other filters of this type. Flow rate via the tap remains normal.
There was a very clear improvement in the taste of the water after filtration.
Very pleased so far.

Pros -
1. Water taste is good.
2. Pleased with the patient and courteous customer service. I asked a number of questions going back several times to customer services and found them very helpful.
2. I like the fact that there is no plastic in the system (except for the tap which can be replaced with a more robust stainless steel one). This is the main reason I decided on this filtering system.
3. Besides the initial priming of the ultra sterasyl filters which does take a while the rate of filtration is very acceptable. I also would not want a filter which filters too quickly as I think it is less likely to filter efficiently.
4. Prompt free delivery.
5. British made.

Cons.
1. I felt the price of the system was a little high and mentioned this to customer services and I felt the better quality stainless steel tap should be cheaper and included in the price.

Overall, I would recommend this filtering system. I have only tried the ultra sterasyl filters and so can't comment on any of the other filters.

The quality of the product is perfect, exactly what i expected.
Quick delivery

Fantastic product! Wish had got sooner. Tempted to get a bigger size next

I like the product and delivery was good.

The reason I have not given 5 stars is because the 6 litre filter comes with a plastic tap, I ordered the separate stainless tap at an extra cost and put the plastic tap in the recycling bin. Ideally I think it should come with a stainless tap as standard, as having a plastic tap defeats the object of filtering any micro-plastics and we all need less plastic in our lives. Initially the ceramic filters need 'conditioning', which entails first cycle of water, which takes about 12hours plus, that first cycle of water I used on plants instead of throwing away. After this initial cycle it filters more quickly.
Apart from that, I love the fact that it does not need plumbing or electrics, was easy to set up and it looks stylish in the kitchen without taking up much space. The key reason I would recommend this product is that Doulton British Berkefeld filters are proven to be effective, distinguished by their rigorous third-party testing and NSF certifications that verify their contaminant reduction claims. Unlike many competitors in the gravity filtration market, these systems have undergone extensive data-driven analysis, including testing to twice their marketed lifespan (e.g., 800 gallons for a 400-gallon rated filter) to ensure reliability and safety.