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Doulton Water Filters Ltd Reviews 1,158

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 854 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the water filters, for their excellent quality and the significantly improved taste of the water, often described as clean, crisp, and pure. Many appreciate the ease of setting up and maintaining the systems, and the overall user experience is frequently highlighted as positive. Reviewers also commend the fast and well-packaged delivery service, with many receiving their orders quickly and in good condition. However, some people mentioned issues with delivery, including filters being sent to the wrong address or packages not being received. A few customers also noted that the initial filtration process can be slow, and there were occasional complaints about the quality of certain components, such as taps or filter parts, feeling cheap or having manufacturing flaws.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the system for delivering... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the product's material and overall build,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Clients share positive opinions on order, frequently highlighting the quick and reliable dispatch and... See more

User experience

Customers consistently note positive experiences with user experience, finding products easy and efficient to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more

Company replied

Rated 5 out of 5 stars

I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I... See more

Rated 5 out of 5 stars

Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordere... See more

Rated 5 out of 5 stars

These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more


Company details

  1. Water Filter Supplier
  2. Appliance Store
  3. Drinking Water Fountain
  4. Water Purification Company

About Doulton Water Filters Ltd

Written by the company

About Doulton Water Filters Ltd

Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.

Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.

Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.

Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.

Visit Doulton.com | Contact Support

© 2025 Doulton Water Filters. All rights reserved.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Definitely recommend. The reason I have not given 5 stars is…

The reason I have not given 5 stars is because the 6 litre filter comes with a plastic tap, I ordered the separate stainless tap at an extra cost and put the plastic tap in the recycling bin. Ideally I think it should come with a stainless tap as standard, as having a plastic tap defeats the object of filtering any micro-plastics and we all need less plastic in our lives. Initially the ceramic filters need 'conditioning', which entails first cycle of water, which takes about 12hours plus, that first cycle of water I used on plants instead of throwing away. After this initial cycle it filters more quickly.
Apart from that, I love the fact that it does not need plumbing or electrics, was easy to set up and it looks stylish in the kitchen without taking up much space. The key reason I would recommend this product is that Doulton British Berkefeld filters are proven to be effective, distinguished by their rigorous third-party testing and NSF certifications that verify their contaminant reduction claims. Unlike many competitors in the gravity filtration market, these systems have undergone extensive data-driven analysis, including testing to twice their marketed lifespan (e.g., 800 gallons for a 400-gallon rated filter) to ensure reliability and safety.

May 18, 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Thank you so much for your review, and we appreciate the honest feedback. We can assure you that our test data shows no microplastics are leached into the water through the tap, and the quality of the filtered water is maintained; however, we do understand your concerns. Thank you so much again for trusting us with your drinking water.

Rated 5 out of 5 stars

It was really easy to set up

It was really easy to set up. I did watch a video somewhere online, which made it easier.
The water tastes great!

I have been drinking bottled water for many years, unless I had hot drinks and boiled the water in the kettle. I have become increasingly worried about microplastics, so decided to purchase the water filter, with the filter specifically for that.
I am very pleased with it and wish I had purchased it sooner

May 4, 2026
Rated 5 out of 5 stars

Looks fab and works brilliantly

Arrived quickly and set up was simple, just follow all the instructions and take your time.
Result - a stunning looking water filter and lovely tasting water, a great improvement on the standard tap water.

May 3, 2026
Rated 3 out of 5 stars

The package was poorly wrapped and had…

The package was poorly wrapped and had been opened.

May 15, 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Hi Fabian. We are really sorry to hear this, and it certainly sounds unusual. Could you please email filtersales@doulton.com and we can take a look into this for you.

Rated 5 out of 5 stars

Great UK made water filtration

I've been using Doulton and British Berkfeld products for the past 2 years.
They are UK made which is important for me and are of great quality.
The water in my area is not very good so using their filters gives me the confidence that I can use this water to drink and cook with - especially for the kids.

May 25, 2025
Rated 5 out of 5 stars

I purchased a gravity system from this…

I purchased a gravity system from this company. Received the product fast, well packaged. However the promised stainless steel tap was missing. The customer support service handled the mistake promptly and delivered the tap in the following few days, communicating progress all along the process.
Very satisfied with the purchase.

May 3, 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Thank you for your review. We are so sorry that the tap wasn't with your delivery in the first instance but are so pleased to see that this was resolved by our fantastic customer service team. Please do let us know if you need anything else now, or in the future.

Rated 5 out of 5 stars

Such a great company to buy from

Such a great company to buy from. Fast delivery with the filters arriving next day, well packaged and with full instructions.
These filters are my 6 month replacement and I found soaking them in a large bowl of water for many hours, prior to putting them in my filter, helped speed up the commissioning time. Last time it took around 24 hours for the filters to work at a decent rate, this time they were ready in just a couple of hours and filtering lovely tasting water again.

May 1, 2026
Rated 5 out of 5 stars

Incredible customer service from the…

Incredible customer service from the filtersales team. They took away the stress I had from ordering not quite what I was after.

Thank you team!

Also, the whole family is drinking from the filter, and I can't go back to tap water now! It seems to do a great job.

May 15, 2026
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