Downtown StoresReviews 

10,584
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and knowledge of the sales staff, who provide excellent service and advice without pressure. Many people highlight the efficiency and care of the delivery teams, noting their politeness and attention to detail during installation and removal of old items and packaging. The products are frequently described as high quality, and the overall ordering and delivery process is often smooth and well-communicated, with many appreciating timely arrivals. However, some customers experienced issues with damaged products upon delivery or unexpected delays in lead times, which sometimes extended beyond initial estimates. A few other people also felt that communication regarding delivery schedules could be improved, and some noted problems with product suitability or manufacturing defects, leading to dissatisfaction.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, consistently describing it as excellent and exceptional from... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of placing orders online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered in store and dealt with by lovely and knowledgeable sales staff. Delivery of chest freezer arranged very quickly. Unfortunately when the freezer was deliver it was badly damaged. Contacted Ol... See more

Rated 5 out of 5 stars

We were really pleased with the buying of our G-Plan sofa and chair, from the initial chats with the sales assistants to the delivery and set-up. There was no hard sell and all our needs, and wants... See more

Rated 5 out of 5 stars

We chose a Mattress in store but ordered it online a couple of weeks later with a price match promise. Our dealings with Tracey were first rate and she sorted delivery at a convenient time for us. W... See more

Rated 5 out of 5 stars

After purchasing a 3-piece suite, unfortunately a fault occurred but Oldrids did not hesitate to replace it for us after just over a year. Mick and his assistant were so careful and kind. Their serv... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(10,584)

1,004 reviews in the last 12 months

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Rated 3 out of 5 stars

Great sales team at Grantham

Great sales team at Grantham, but grumpy dispatch team to arrange delivery. Originally unhelpful with 1 delivery day only Thursday. Eventually resolved

May 8, 2026
Unprompted review
Downtown Stores logo

Reply from Downtown Stores

Dear Oliver,
Thank you for taking the time to leave your feedback.
I am pleased to hear that you found our Grantham sales team helpful. However, I am sorry that your experience with arranging delivery was initially frustrating.
We do operate set delivery days for certain areas in order to keep our service as efficient and cost-effective as possible, but I apologise if this was not explained clearly or came across unhelpfully at first.
I am glad we were ultimately able to resolve the issue for you.
Kind regards,
Tracey
Downtownstores.co.uk

Rated 5 out of 5 stars

Value for money.

Value for money.
I researched online prices with several different suppliers and found a wide range of prices. Downtown Stores was a lot less than its competitors. I was prepared to trade off a longer lead time for that reduced price but, in the end, delivery was quicker than had been predicted.

April 16, 2026
Rated 5 out of 5 stars

Reliable, trustworthy Company.

Good service in the showroom and delivery of item. The two delivery men were most helpful with advice and in the setting up process . I have purchased several items from Downtown and always be happy with the service.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Stressless Chair

Placing the order was easy and it was delivered as per the delivery period. The two delivery guys were very careful and polite. Excellant.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Ideal conservatory furniture purchase

Clear online website to review and select the furniture you want. The follow up process for payment was professional, courteous and a real person, which was a pleasure. The delivery process was slick and perfect. Great experience from start to finish

April 29, 2026
Rated 5 out of 5 stars

Well built furniture

We are very happy with our solid oak book shelving, it arrived in good time and was easy to assemble. It fits in a treat with our living room.

April 28, 2026
Rated 5 out of 5 stars

Delivery of wooden bookcase

Dealt with promptly and efficiently. Delivery made exactly as stated time slot. Well impressed with my dealing again with Downtown Stores. Would recommend to anyone who values personal and professional service.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Carolyne

We had excellent service from Elizabeth when ordering our Dining Room furniture. Delivery was quick and the delivery men were very efficient. They assembled the table and took all the packaging away.

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

I love this company I have shopped here…

I love this company I have shopped here for years ,we spent over 8,000 last sept 2025,As we decided to gut the lounge and dining room ,Got rid of all the furniture and start again ,Brought all the furniture from downtown, Even the wall paper ,lovely quality and very happy with the purchase, The two men that delivered were brilliant they made sure all was ok and took all the packaging away for us ,Excellent service thank you .

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very profesional

Very profesional , i had issue with delivery every time i contacted they repplay stratway, and given me update, i would defenetley recomend them 5 star revew,

April 24, 2026
Rated 5 out of 5 stars

New carpet, great job!

Had a new bedroom carpet fitted by Oldrids yesterday and the guys made an excellent job of it. Given I didn't want to move some modular wardrobes they fitted the new carpet around them and you'd never know it didn't go completely underneath. Oldrids price was slightly higher than I could have bought the carpet online for, but I wanted to support local business and I've dealt with them for years without issue - Sometimes price isn't everything :)

April 30, 2026
Unprompted review

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