Ordered in store and dealt with by lovely and knowledgeable sales staff. Delivery of chest freezer arranged very quickly. Unfortunately when the freezer was deliver it was badly damaged. Contacted Ol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were really pleased with the buying of our G-Plan sofa and chair, from the initial chats with the sales assistants to the delivery and set-up. There was no hard sell and all our needs, and wants... See more
We chose a Mattress in store but ordered it online a couple of weeks later with a price match promise. Our dealings with Tracey were first rate and she sorted delivery at a convenient time for us. W... See more
After purchasing a 3-piece suite, unfortunately a fault occurred but Oldrids did not hesitate to replace it for us after just over a year. Mick and his assistant were so careful and kind. Their serv... See more
Company details
Contact info
Oldrid & Co Ltd, Downtown Stores, Gonerby Moor, NG32 2AB, Grantham, United Kingdom
- 03452 505502
- online@downtownstores.co.uk
- downtownstores.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Four weeks delivery as quoted.
Four weeks delivery as quoted.
Does all what it was advertised as.
April 24, 2026
Excellent service
Product was exactly as advertised and expected, and arrived quickly and in perfect condition.
May 8, 2026
The company were so helpful in the…
The company were so helpful in the ordering process of our rug, even when the expected delivery date came and went with no goods, Downtown did their best to help me out. The delivery company used for larger items would be great if they could say if a delivery is held up/delayed and a rough time-am or pm could be given.
May 8, 2026
It was a lovely crystal ceiling light
It was a lovely crystal ceiling light . beautiful quality and excellant price . It was delivered well packed ,and in a good time delivery slot. Thanks very pleased.
May 8, 2026
Excellent services .
April 24, 2026
We had a very good experience as usual…
We had a very good experience as usual with Downtown service was excellent we purchased a large headboard the young lady was extremely helpful in ever way delivered within 2 days excellent service highly recommended
May 11, 2026
Unprompted review
Our favourite shop
Our favourite shop! Deliveries always on time and very professional. Very kind staff in stores and so are the delivery drivers.
May 14, 2026
Unprompted review
Great value and service
May 7, 2026
When arrived one of the glass lights is…
When arrived one of the glass lights is broken but looked at the return policy and it’s hard work to send it back and I don’t understand why when the products are expensive
May 7, 2026
Reply from Downtown Stores
Dear Jessica,
Thank you for your review.
I am very sorry that one of the glass shades arrived damaged.
Our standard returns policy applies to items that are no longer required; however, where goods arrive faulty or damaged, we are always happy to arrange a suitable resolution as soon as we are made aware of the issue.
In your case, we have arranged for the supplier to send a replacement shade directly to you, which should arrive within approximately 7 days. If you have not received this by the end of next week, please do let us know and we will be happy to chase this up for you.
Please accept our apologies once again for the inconvenience caused.
Kind regards,
Tracey
Downtownstores.co.uk
Great product -our 2 year old grandson…
Great product -our 2 year old grandson loved it! On time and well packaged.
April 23, 2026
delivery men were very helpful and very…
delivery men were very helpful and very polite couldn't wish for better men thank you
May 13, 2026
Unprompted review
5 star service
My previous sofa was from oldrids downtown and 11 years later I have just had my new sofa delivered today and I cannot be more thrilled with the quality .
Staff are very helpful from the in store advisor who helped me complete my order to the customer service team and the delivery team.
Although a long 12 week wait my delivery was arranged within 2 days of my sofas arriving to store and the delivery team were efficient and friendly despite having to work in the pouring rain .
Thankyou again oldrids downtown
Would definetly recommend to anyone local who are looking for a 5 star service.
May 13, 2026
Unprompted review
We bought 2 large rugs from Downtown…
We bought 2 large rugs from Downtown and they are fabulous. They were delivered very promptly and the quality is amazing, many thanks.
April 28, 2026
Good store experience selecting our…
Good store experience selecting our mattress with good information. Delivery was excellent, kept us informed all the way. Friendly professional , thank you
May 12, 2026
Unprompted review
Really helpful
Really helpful, polite and genuine customer service in store. Delivery well ahead of time predicted, 4 weeks instead of 9. Very pleased with the new arm chair. Thank you.
May 12, 2026
Unprompted review
The installers arrived early and just…
The installers arrived early and just got on with the job very efficiantly
May 11, 2026
Unprompted review
Delivery of goods was as expected
Delivery of goods was as expected. Product was great. Daughter loves it
April 20, 2026
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