Ordered in store and dealt with by lovely and knowledgeable sales staff. Delivery of chest freezer arranged very quickly. Unfortunately when the freezer was deliver it was badly damaged. Contacted Ol... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We were really pleased with the buying of our G-Plan sofa and chair, from the initial chats with the sales assistants to the delivery and set-up. There was no hard sell and all our needs, and wants... See more
We chose a Mattress in store but ordered it online a couple of weeks later with a price match promise. Our dealings with Tracey were first rate and she sorted delivery at a convenient time for us. W... See more
After purchasing a 3-piece suite, unfortunately a fault occurred but Oldrids did not hesitate to replace it for us after just over a year. Mick and his assistant were so careful and kind. Their serv... See more
Company details
Contact info
Oldrid & Co Ltd, Downtown Stores, Gonerby Moor, NG32 2AB, Grantham, United Kingdom
- 03452 505502
- online@downtownstores.co.uk
- downtownstores.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Goods delivered on time
Goods delivered on time, assembled by professional staff, a small problem with a faulty handle which was sorted immediately. Great service.
May 18, 2026
Excellent product at a great price
Excellent product at a great price, delivery was quick and very well packaged.
May 18, 2026
Wardrobe …
Great service within store and delivery
The product which we bought which was a wardrobe was lovely but instructions not very clear and came with some scratches and took about 4 hours to put together otherwise happy with product
May 25, 2026
Unprompted review
Happy with purchase
I was very happy with the quality of the rug and delivery was efficient. Free delivery was a bonus.
April 29, 2026
SMEG style retro kettle
SMEG style retro kettle is a beautiful statement piece for any kitchen and definitely lives up to its stylish retro reputation.Fast boiling and large family-sized capacity.Easy pouring with a balanced handle and non- drip spout.I am very pleased with my purchase.
May 1, 2026
Thea in the Boston store was amazing
Thea in the Boston store was amazing, an outstanding example of great customer service. She "went the extra mile" for us, her customers and it was very much appreciated.
May 15, 2026
Unprompted review
Excellent product and customer service
Excellent product and customer service!
Thank you
May 13, 2026
G Plan sofas
The whole experience was good, from the sales lady Emma B up until the delivery, I was kept informed of the progress of my order and the delivery team were very efficient and professional. I will definitely shop there again, thank you Downtown stores
May 20, 2026
Unprompted review
Efficient service
Efficient service. Courteous and knowledgeable staff. Sadly fabric seperately by the yard not available so have had to unpick curtains to get what I wanted. Not shop’s fault, it should be obvious that although many want wallpaper and matching curtains some of us need fabric for a pelmet.
May 12, 2026
Once again a tip top service
Have bought many items of furniture from Downtown over the years. Our latest was two new chairs. The sales lady was very helpful and friendly. Chairs were due into the warehouse in June. Was very pleased when I received a call to say they were being delivered three weeks early. Delivery was seamless as always. Thanks again Downtown! Will see you again very soon. 👏👏👏😀
May 18, 2026
Unprompted review
Excellent service from start to finish
Excellent service from start to finish, great experience in the store where everyone couldn’t do enough to help me.
Very professional advice, not trying to oversell, kept me informed on the delivery and the guys were fantastic who dropped it and even took all the rubbish away.
Will definitely use you again.
May 19, 2026
Unprompted review
Excellent service
April 27, 2026
Everything was fine.
May 7, 2026
Great experience
It was a very good experience to purchase my Smeg kettle in Downtown stores. The price was reasonable, the kettle works perfectly and looks beautifully in my new kitchen. The delivery was on time
May 8, 2026
Easy ordering, quick delivery.
Easy ordering & payment and fast delivery.
Price was very good compared to other online companies.
Item arrived very well packaged, not even a dent in the outer box!
I’m impressed, and if my husband ever convinces me to buy another stupidly expensive kitchen appliance with SMEG written on it I’ll be buying it from Downtown.
May 8, 2026
Four weeks delivery as quoted.
Four weeks delivery as quoted.
Does all what it was advertised as.
April 24, 2026
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