Ordered in store and dealt with by lovely and knowledgeable sales staff. Delivery of chest freezer arranged very quickly. Unfortunately when the freezer was deliver it was badly damaged. Contacted Ol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were really pleased with the buying of our G-Plan sofa and chair, from the initial chats with the sales assistants to the delivery and set-up. There was no hard sell and all our needs, and wants... See more
We chose a Mattress in store but ordered it online a couple of weeks later with a price match promise. Our dealings with Tracey were first rate and she sorted delivery at a convenient time for us. W... See more
After purchasing a 3-piece suite, unfortunately a fault occurred but Oldrids did not hesitate to replace it for us after just over a year. Mick and his assistant were so careful and kind. Their serv... See more
Company details
Contact info
Oldrid & Co Ltd, Downtown Stores, Gonerby Moor, NG32 2AB, Grantham, United Kingdom
- 03452 505502
- online@downtownstores.co.uk
- downtownstores.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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I have enjoyed a pleasant and personal…
I have enjoyed a pleasant and personal service on purchasing an item of furniture recently.
I'm delighted not only with the goods themselves but also with the buying experience, the support generally and topped off with the two really-helpful delivery guys
June 2, 2026
Unprompted review
Was asked to fit carpet in the…
Was asked to fit carpet in the afternoon turned up at 10.30 . Unable to open one of the two doors fitted up to . This used to be dealt with by fitters included in fitting or extra cost . Worth considering offering this again as some customers aren’t capable of dealing with it.
June 1, 2026
Unprompted review
Reply from Downtown Stores
Hi Robert
Thank you for sharing your feedback on the in-store service for carpet fitting.
We are not sure if you have passed this on directly to anyone via email, or in-store, but we will forward your review on.
Kind regards
Ben
Downtown Stores
Very helpful salesman
Very helpful salesman. No pressure to buy. Everything clearly explained.
May 13, 2026
Unprompted review
Good price. Nice items.
Found the items we wanted on a good offer on Downtown. They communicated about shipping and two of the items were delivered well packaged. They look good and we are anticipating the final item once it’s back in stock.
May 15, 2026
Great experience buying sofas
What we found unique was we could walk into the store and buy 2 sofas and have them delivered within days. Most other retailers you are waiting weeks
May 23, 2026
Unprompted review
Easy exchange of rug purchased on-line
Ordered a rug on-line which arrived quickly and well packaged. However when I put it in my lounge I decided I had made a mistake with my colour choice. I called Downtown to enquire if I could bring it back to store and exchange for different colour. Everyone I spoke to was extremely friendly and helpful and I was advised I could exchange at store. Once at store, the representatives in the carpet/rug department were also friendly and helpful, nothing was too much trouble. A very pleasant experience and easy, trouble-free exchange. Would definitely recommend Downtown and will be back for future purchases! Thanks very much 😊
May 22, 2026
Very happy with our new 3 piece suite from Downtown
Recently bought a 3 piece suite from Downtown and excellent experience from start to finish. Lots of relevant advice from the sales people with absolutely no pressure to place an order.
Ready slightly earlier than expected. Delivery arranged smoothly with notification of 2 hour timeslot received 24 hours in advance. Careful and friendly delivery staff who took time to make sure it was all installed correctly and we understood exactly what we'd purchased.
All in all a great experience and very happy with our new suite (apart from our cockapoo who isn't quite sure about it just yet.....)
May 28, 2026
Unprompted review
A very positive experience.
Pleased to find that a chair I had been watching for several months had been reduced to a level I could not ignore!! Sales staff were their usual friendly selves and made the purchase an almost pleasant experience!! Delivery was punctual and the delivery team were courteous and careful, as usual. Overall a very positive experience and I feel sure will be purchasing there again soon.
May 24, 2026
Unprompted review
Superb service - one of the best ever
After purchasing a 3-piece suite, unfortunately a fault occurred but Oldrids did not hesitate to replace it for us after just over a year. Mick and his assistant were so careful and kind. Their service was above and beyond - very pleasant and efficient - thank you so much to them both.
May 29, 2026
Unprompted review
Very good service very helpful…
Very good service very helpful assistant 👍 did her best to get me the items I requested 😀
May 21, 2026
Really pleased with these cake…
Really pleased with these cake decorations. Saves a lot of time and love the ideas.
May 5, 2026
Easy to place order & pay (not always…
Easy to place order & pay (not always the case). Quick & efficient delivery - I'm right down on the south coast & it arrived within 3 days. I'd be very happy to use Downtown again.
May 20, 2026
Purchase was well packaged for…
Purchase was well packaged for shipping. Arrived quickly. Very impressed.
April 30, 2026
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