Downtown StoresReviews 

From the help whilst deciding which bed, mattress and headboard, the administration which the lady helped me with and right through to delivery taking the old and setting up the new bed was very polite.

The pillowcases were just what I wanted

The lowest price I found after extensive searching and delivered promptly and very well packed.

I bought a Maine swivel recliner & footstool in the sale
With an extra 5% off, online shopping. What a bargain!
Similar chair in a Newark store would have cost over £600 more (the footstool was an extra £200) for the same.
Have given 4* as collected myself (to save £45) and also had to put it altogether myself.

Wonderful helpful staff and delivery.
Beyond my expectations. A pleasure to deal with this company.

Delivery, service n product spot on

We ordered a bed and mattress from downtown Grantham
Delivery date was send and the guys Sam and Jim arrived promptly on the date of delivery.They wear extremely polite and fitted the bed and took away the old divan and mattress and all packaging.
They worked very quickly and efficiently so they should be complimented of their good manners and service
Kind regards
Mrs L Redman

Both rugs arrived promptly and look lovely.
Really happy with price, service and goods

We were looking for a new sofa and we found the perfect Saddler at Downtown at Grantham. The staff were very helpful. The sofa was delivered and was well protected against the weather and transport. 2 gentleman carried it in, despite being a tight fit (well done guys).

Great offer on the Hypnos mattress we bought and such helpful customer service when we queried as to the mattress being the same as our other one. We were kept well informed with the delivery and the delivery drivers were professional too

Quick efficient pleasant service

We popped in to take a look and what a place!. We were served by Elizabeth in the sofa department and she was lovely. She left us to peruse the items and when we decided the sofa we wanted Elizabeth couldn’t have been more helpful. She was very helpful and explained everything clearly. A lovely lady and a delight to have been served by her.

Great duvet good thing is the measurement is actually a superking which I purchased I have now bought 2 duvets from other retailer which were only king size measurements despite purchasing superking and Debenhams did not want to know about the issue so quality is always with Downtown no matter what you buy and the collection service was efficient too and friendly. Very pleased with the item and service

The operators were very polite and helpful, they had good knowledge of the item I was purchasing.

Very helpful at Boston downtown, always polite and friendly, got my bed today it’s fabulous, the staff are always helpful here in every department cannot fault them , two men bought it this morning , they were nice guys respected our property

Excellent from the store to the delivery. Friendly quick efficient. The cafe instore is outstanding to. Well done.

After some issues with the original delivery, which were swiftly dealt with by the Downtown team, the replacement sideboard was delivered by Kevin and Reuben who were friendly, polite and extremely helpful. They unpacked and positioned the sideboard correctly for us. We are very happy with the new furniture and the service we received from Downtown.

Apart from the long wait for production and then a further 1 week delivery delay everything else was fine thanks

Very Disappointed.
Waited 5 months for the sofa.
No updates within 5 months .
Went to the store in Grantham where ordered to ask if it was still ordered .
Then an email stating rest of payment or no sofa . First communication in 5 months .
Payed , delivery within 3 days as already item arrived , email said they would ring day before for slot .
No phone call !!!!.
Turned up and box was open !.
Thought after 5 months sofa made in uk
Box stated from China !
Will not order again.