DownYourHighStreet Reviews 

224
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever. This item was a gift for my daughter in... See more

Rated 5 out of 5 stars

Great company to work with - we have been selling on DYHS for over 2 years now and have an excellent rapport with the team. Early intergration glitches were ironed out after a couple of website... See more

Rated 5 out of 5 stars

I am new to DYHS I was drawn by the concept, wanting to create the world’s longest high street by connecting community with commerce and giving the Great British High Street an online presence. Our... See more

Rated 5 out of 5 stars

Not usually one for reviews, however credit where credits due. I had an issue with a retailer who sells through down your high street so after no resolve with them, emailed down your high street and R... See more

Company details

  1. Online Marketplace
  2. Children's Toys Store
  3. Toy Store

Information provided by various external sources

Shop the UK High-Street for delivery or click and collect. Products include Fashion, Home, Children's Toys and more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

224 reviews

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No history of asking for reviews

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3.6

All reviews

(224)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company, recommend!

Great website, stocked Lego I couldn’t find elsewhere, very fast turnaround packaged beautifully and great communication

Highly recommend and will definitely use again!

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant! I was informed of every step of the process - from ordering to receipt. I knew what was happening at all times. Opening the package, there was an extra little something - a packet of sweets! A brilliant little touch. I got everything I wanted and more! Will definitely be using them again!

October 9, 2021
Unprompted review
Rated 5 out of 5 stars

Leopard wellies

These questions perfect wellies for my granddaughter. It was quick and easy to order , fast delivery and there was a thank you note in the box which was a nice added touch. I have one very happy little girl. Thank you

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

Love my bag

Really pleased with my Roka bag. Only site I could get the colour I wanted. Quick delivery and a pack of Lovehearts - what more could one want🥰

September 23, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this company like the plague,

Avoid this company like the plague,
I recently purchased a sergio tacchini tracksuit top from here, pictured and advertised as brand new and was a couple of quid cheaper than other shops, paid by card, was sent tracking number, waited around 10 days no delivery 14 days no delivery, managed to get my money back, then about 3 week after purchase found a parcel under the hedge in back garden, opened it & there it was my teacksuit top, 2nd hand tracksuit top, yes 2nd hand,, looked like someone gad been wearing it for approx 2-3 tear, faded & frayed piping down stripes, went straight in the bin where it probably cdme from in 1st place

September 21, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Good morning
Thank you for providing this feedback. I am very sorry to hear about your experience. All of our retailers are well established and trustworthy so we would hate to think that products that were being sent out weren't up to standard.
I have sent an email asking for some more information so that we can look into what's happened here as I can understand your disappointment that your order appeared to be second hand.
The delivery of the product is unfortunately out of our hands as we put full trust into the delivery drivers to ensure your products arrives safely and undamaged. We will certainly feedback to the relevant company (once we have details of the order) and let them know that leaving a package under a hedge is unacceptable.
I look forward to hearing from you.
Kind regards

Rated 5 out of 5 stars

All over fantastic

First time using the site and will definitely do so again! Not only did I find what I wanted cheaper than anywhere else but better than anywhere else! My six year old daughter was made up with her gold tap shoes!

September 19, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling service, will not use again

Order not dispatched after 10 days. Messaged supplier but no response. Emailed DYHS - had initial reply to say they would investigate but no update since. Sent another 3 emails, none of which have been replied to. No phone or DM option, so no other way of getting an update. Order status now says order has been refunded, but not received any communication about this. Will have to wait to see if refund is received by bank. Will not use again. Appalling service.

September 15, 2021
Unprompted review
DownYourHighStreet logo

Reply from DownYourHighStreet

Hi there,
I'm so sorry to hear about your disappointing experience. It's not the service that you should expect from Down Your High Street.
I've sent another email directly from Trust Pilot asking for a few details so that we can look into what has gone wrong here and offer you a discount code on a future purchase as we would hate for this experience to put you off shopping with us and supporting small businesses.
Kind regards
Rachel

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