DPDgroup Reviews 

I'm amazed how disorganized this company is. It took them over 2 weeks to deliver a package that should have arrived in just a day. After 8 days they sent an email saying that they have a backlog of packages and that in the next few weeks deliveries would be delayed. They should have told me that immediately! It also said that I could pick up the package myself at their distribution center on a certain day. I couldn't do that and when I called them they didn't answer. Multiple times in fact. And on their website they have a chatbot that's not even up to date with their schedule. Whenever I checked my package it said it would be delivered the next day. Lie after lie. Horrible experience.

Delivery date on app today but no delivery . Poor service not reliable at all. Zero star.

Packed device was delivered broken due to careless handling and throwing during transport. Delivery took place in the middle of the street.

DPD Croatia - Unreliable, waited for parcel 10 days while they communicated arrival of the parcel during the course of 3days. Once I realised my package was being held in the distribution center for no finite time, I choose to redirect parcel to one of the pickup points. Days after I realised there was no new recorded activity of my package and had to phone customer support. They confirmed some problem with automation system of chosen pickup point and reassured me that they redirect it to my home address at earliest convenience.

And today at my surprise again, they indeed delivered it to the pickup point which we previously canceled through the phone call.

So, to conclude, they are quite bad.

DPD used to be reliable and professional. From what I have experienced with DPD Hrvatska has complexly changed my view,
Incompetence, Un-professional, lack of clarity in communication with continual excuses.

Every time this company handles my packages they are always many days. I get a headache each time I see that a delivery is handled by DPD and I will most probably never again buy from webshops that use them as this is way too much hassle.

They brag about sending messages with the exact time the packet is being delivered. Well, the message I got read: "Between 8AM and 6PM" And then I get a call from their deliverer during my business meeting. After the meeting, I return the call but he doesn't want to make the delivery anymore. I have to wait until tomorrow. The packet was already two days too late.

Dpd Croatia - I would give it zero stars if I could. They sent back my package to sender although I called them and they said tomorrow they will deliver it. Instead package was send back. Their Drivers are very good and untill now only had good experience but customer service - zero points. You don’t need customer service if there is no service. I am damaged, sender is damaged and reason is unkown. Never again DPD

The worst deliveries company on the territory of EU.

Driver doesn't want to deliver to an address because she's more comfortable parking at the nearby bus station. Claims that there is no parking spot and that "she doesn't deliver to that address" when all other delivery companies delivered and continue to deliver to aforementioned address daily for many years now. When asking why, was shouted at, interrupted and eventually hung up on.

I've failed to receive two packages now for the same reason, one for over a week since the first delivery attempt.

Having written several complaints and having called DPD Croatia's customer service repeatedly I've been given outright false answers such as: "There are too few drivers available" or "The delivery will be attempted tomorrow", only for no delivery attempt to happen.

All the neighbours have had a similar experience. I still haven't received any packages and will have to go collect them at their warehouse.

"DPD Croatia" displays habits of an organised band of thieves that cover up for one another. If I pay for a delivery to my address I expect just that to happen. I won't be using their services again and will suggest against it to my friends and family.

I always have great experiences with my orders being handled by DPD. At least in Croatia.
They usually call before bringing the package which is very nice.
They guys working are usually the same and very polite and professional but abviously in a big hurry, i can imagine how many packs they have in one day.. I hope they are payed well..doubt it..
I know that most people who wrrite reviews do so when they are very angry or had an bad experience. I personally didn't in this 6 years.
Thank to dpd and others we have our things at our doorstep in less than 2 days. Be gratefull :)

What an incredibly bad, unprofessional company this is. Due to a conflict about a package that has been lost, the courier no longer delivers to my address while I'm at home, but takes it to a pickup-point. This employee does this on purpose because of the argument, he said he wouldn't deliver to my address anymore and really followed up lol. How can this loser still have a job? Basically I'm paying shipping costs to get the package deliverd at a pickup-point instead of at my house, which I paid for. I will certainly no longer order from a webshop if their delivery service is DPD.

I ordered my phone and was assured that DPD would deliver to my home address on the 15th Sep. It never arrived. I then had to pay 4.99 GBP for a next day delivery. Again it never arrived. This is very bad servive from DPD.

Stuart at DPD was great. Super helpful and bought things inside without me asking. Would never expect this but had a (non obvious) bad arm and so appreciated the help. Thank you!

Apparently DPD Roche have tried to deliver a parcel from Amazon Twice - Neither times has our security camera shown a dpd or other courier vehicle on our particular lane so it is safe to presume that this was a made up story to suit their own schedule.. Now apparently the parcel is held at thier depot because they need to make a delivery appointment -- Well if anyone form DPD who give a fig is reading this how about you make a delivery in the time slot you originally made and for this particular parcel send it back to amazon because if you think Ia m going to wait in ona delivery promise that never materialises then thinkon.. Complete waste of time. Last five figures of tracking 22518 refers

They claim that they tried to deliver the package a day earlier than the address given. And then, following the status, it just never left the depot again. After calling customer service, I was ensured it was resent. Got a date and time. It still never left the depot.

I honestly don't understand why companies pair up with this delivery service. The reviews say enough.

If I could give no stars then I would, Twice they have texted and e-mailed that they were going to deliver and then said they didn't have the address! Their second 'attempt' was today. I was given an hour slot and as suggested by the sender I went into the street and no sign of them. This was followed up by an e-mail sent half way through the slot that as I was not in they had delivered it to my nearest DPD shop. The shop where they say they have delivered is over a mile away!!!. Useless-totally useless!! Why anyone would trust them to deliver their goods is to me a mystery.

I've been waiting for my parcel for almost one week, their drivers are lazy and liars. They take a picture of the door without even ringing the doorbell and then send that stupid message " sorry we missed you ". Their customer service never fix your issue. Their depot manager are useless and quite rude, looks like they don't care about their customers at all. Very poor service, avoid!!!

Total rubbish service
Item not delivered, they said I was not home. They showed photo of a house with gates closed but it wasn’t my house.
Item not delivered next day as I was told it would be not the next day,
They don’t reply to emails or WhatsApp and charge £3.60 a minute if you phone them.
A bunch of liars with no interest in customer care!
Worse service than Hermes before they had to change their name because of so many bad reviews!
0/10.

Morons! We had a sign to say we are shielding because we are old and vulnerable. They refused to leave the parcel, even though they could take a full length photo of us through the window to show we were in.
The delivery driver doesn’t deserve the job.

Worst company I have worked with.
They could not deliver the parcel for 7 days - parcel well labeled. The courier did not even show up and wrote that it was impossible to deliver the parcel, which is not true, because we were waiting at home. Customer service means the effect of a broken disc - it repeats learned formulas, is doing nothing to push the problem. I do not recommend to anyone.

Ordered parcel for next day delivery. Delivery failed as I was apparently out, although how the driver established that given I could see where they were on the app when they aborted, and they were three streets away. Rearranged for next day - same thing again. So I rearranged for Morrison's pickup the day after. No notification of delivery, so contacted their customer service to be told it's on a van and would be delivered by 17.45 today... only to then get a message to say that they couldn't deliver to that pickup point. So five days after I placed the order, I still don't have the parcel, and apparently have no way to actually get it at all. Just absolutely the worst courier ever. By comparison, Amazon finds the Farm every time, as does Royal Mail. And actually, both have actually come and got me in the field!