DO NOT DEPOSIT These scam artists will let you deposit, win, and then when it comes to withdrawing, ask you for imaginary statements. E.g. Paysafecard statement that doesn't exist! They ask for a s... See more
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Really bad, let me sign up and deposit got no deposit match or free spins and wayne from online chat said I had been blocked from recieving sign up bonus no idea why , none of the 6 emails I recieved... See more
Company replied
Unable to play, verification process requires passport or driving licence or photo ID. I don't have either. Don't sign up unless you have these as you wont be able to play / withdraw. Customer serv... See more
Company replied
I first came across this casino when the quarantine started. I thought that entertainment on the site would not bring profit, so I decided to make a minimum deposit - 200 or 300 pounds. I prefer to pl... See more
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Company details
Written by the company
We are happy to see you here at Dr.Bet UK online casino! Our gambling site was created for UK players by gambling industry professionals. Our main goal is to provide the most modern resources for every betting and casino player. Super talented Customer Service team will always keep you updated on all upcoming news and events. Here we can offer you the best service while you can relax and play your favorite games.
Contact info
22 Beckenham Grove, Flat 7, BR2 0XB, Bromley, United Kingdom
- support@dr.bet
- dr.bet
1.9
Poor
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Extremely rude, just ended the conversation while I was typing, the website is a straight up scam please avoid for your own sake
January 21, 2023
Unprompted review
Reply from Dr.Bet
Dear Chris!
Thank you for taking time to leave this review.
Please be advised that our casino is licensed and regulated by the Gambling Commission under account number 56377. This licence is the backbone of our operations and regulates us as a company in order to be able to maintain a safe and secure gambling environment.
We would really appreciate it if you could elaborate on your issue, so we can do our best to find the solution for you. Please contact our customer support via live chat or email us at support@dr.bet.
Thank you in advance for your time and cooperation.
With best regards,
Dr. Bet team
Wouldn’t recommend
To gain access into this gaming site is unreal, I’ve sent in, Council tax bill my yearly one, my bank statement and my drivers license and your still saying this is not acceptable, I have no idea what more I can do, so close the account that isn’t opened yet, if you won’t resolve my problem, not actually giving me faith to play here
Play on a lot of gaming sites, who take all my documents no problem, but this site, I definitely wouldn’t bother. Can you imagine how hard a withdraw will be!!!!!
January 12, 2023
Unprompted review
Reply from Dr.Bet
Dear Tara,
We are sorry that you had such a negative experience with us.
Unfortunately, we were unable to identify you on our website, so we kindly ask you to respond to our request for more information from Trustpilot in your email inbox. It will help us to review your case in detail and find the best solution.
In the meantime, thank you so much for considering our request.
Sincerely,
Dr.Bet team
This casino promises bonuses but once…
This casino promises bonuses but once you deposit they tell you your not eligible avoid at all costs
January 14, 2023
Unprompted review
Reply from Dr.Bet
Dear Michael,
Thank you for your feedback, we are sorry that we did not meet your expectations.
Please note that according to our T&C clause 16.6. The Company will cease to offer bonuses and/or promotions to all Users who are displaying indicators of gambling-related harm (at the Company’s own discretion) and such Users are not entitled for any bonuses and promotions. The Company reserves the right to refuse to give to such Users (with indicators of gambling-related harm) any bonuses, offers, and other promotions, even if they are available to other Users.
We use a range of indicators to determine the risk exposure of each client and we understand that an accurate understanding of the user's behavior can't be built over the night. However, player protection means sometimes applying strict measures even at spending levels that can be considered as low rather than letting any of our players experience unwanted consequences as a result of gambling.
We hope for your understanding of this situation.
If you have any questions, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team
Well not paid me money out that i put…
Well not paid me money out that i put in with own money wasnt winnings tried withdrawing it wont pay out cus my statements on my bank shows i have won money somewhere else
December 20, 2022
Unprompted review
Reply from Dr.Bet
Dear Jason!
Thank you for leaving your review of Dr. Bet casino.
Please be advised that there may be many reasons why your withdrawal request is pending or why an additional document request was created. Gambling businesses are required to conduct a variety of techniques to perform due diligence checks on customers to make sure that funds are not being used for criminal activity like fraud or money laundering. There may be some circumstances that lead to the need for extra customer checks.
As a licensed casino, we are obliged to carry out the source of wealth checks of our clients according to AML regulations. This is also stated in our T&C under clause 4.16. While using our Games you may be required to provide us with certain information regarding your source of funds, financial standing, occupation, and other similar details.
So we kindly ask you to submit the requested documents and our department will check them as soon as possible. We do appreciate your time and cooperation in this matter!
Sincerely,
Dr. Bet
Avoid
Read the reviews people, very poor English and many very similar.
Facts are and they are undisputed, this is a heavily weighted to the detriment of the bettor website.
The games are atrocious and rarely if ever pay out and I have played the same games at numerous Casinos.
This is quite disturbing, I can't say more than that or my review might be removed.
Avoid at all costs, and I do mean costs.
January 11, 2023
Unprompted review
Reply from Dr.Bet
Dear Tom,
We are sorry that you had such a negative experience with us.
Unfortunately, we were unable to identify you on our website, so we kindly ask you to respond to our request for more information from Trustpilot in your email inbox. It will help us to review your case in detail and find the best solution.
In the meantime, thank you so much for considering our request.
Sincerely,
Dr.Bet team
I won 500 on a wager which I never…
I won 500 on a wager which I never received And also Had a 40 pound winner which was also Do not use this company as this is robbery and fraud as they have taken my money and not sent out the winnings disgusting
January 3, 2023
Unprompted review
Reply from Dr.Bet
Dear Customer,
We are sorry that you had such a negative experience with us.
Unfortunately, we were unable to identify you on our website, so we kindly ask you to respond to our request for more information from Trustpilot in your email inbox. It will help us to review your case in detail and find the best solution.
In the meantime, thank you so much for considering our request.
Sincerely,
Dr.Bet team
Excellent site
Excellent site. But only reservation is the lack of live roulette tables. Live chat fast and knowledgable. I use this site regularly.
January 1, 2023
Unprompted review
Reply from Dr.Bet
Dear Barrington,
Thanks so much for expressing your thoughts about our website. We do our best to improve our service from day to day.
We hope to see you again soon!
Sincerely,
Dr.Bet team
i won playing cash and was paid bonus…
i won playing cash and was paid bonus funds play cash and win bonus cash is a bad deal
January 1, 2023
Unprompted review
Reply from Dr.Bet
Dear Robert,
Thank you for sharing your opinion with us.
Please note that we always strive to provide the best gaming experience for our players.
Kindly be reminded that due to our Promotion Terms, any available Real Money Balance in your Account will be used to wager first. Bonus funds are only used once your Real Money balance is exhausted or insufficient to meet the stake.
Also, you can always check the wager requirements in our bonus terms before getting any bonus and in case you would like to play only with your real money without any wager you can simply not activate a bonus.
If you want to learn more about our casino bonus policy, you can visit https://dr.bet/promotion-terms.
Sincerely,
Dr.Bet team.
Reply from Dr.Bet
Dear Customer,
We are sorry that you had such a negative experience with us.
Unfortunately, we were unable to identify you on our website, so we kindly ask you to respond to our request for more information from Trustpilot in your email inbox. It will help us to review your case in detail and find the best solution.
In the meantime, thank you so much for considering our request.
Sincerely,
Dr.Bet team
Smooth and quick verification
Smooth and quick verification. As soon as you have upload all the documents - that’s it u never will have problem with them for nothing . Fast withdrawal less than 24hr was done . Absolutely enjoying this casino
December 28, 2022
Unprompted review
Reply from Dr.Bet
Dear Mariya,
We are grateful for your feedback! It is crucial for us to see the opinion of our clients as we put customers' experience and satisfaction as our prior goal.
So thanks for your kind words and we look forward to seeing you again.
With best regards,
Dr.Bet team.
Honestly stay away
Honestly stay away! You deposit money they match Bonus then you have to wager it 40 TIMES!!!! IF you win bet with normal money then with draw they block you for violation of bonus. Cowboys.
December 29, 2022
Unprompted review
Reply from Dr.Bet
Dear Alec!
Thank you for getting in touch with your review.
Please note that all the bonuses have their own wagering requirements that should be completed prior to bonus funds being transferred to the real balance.
As for your account, be informed that it has been closed according to our T&C clause 17.16 Company has a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to revert wagering requirements for delayed game rounds, block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole discretion, are involved in such activities or behaviors.
This decision was made by our relevant department after investigating your account and sadly it cannot be reconsidered. We hope for your understanding of this situation.
Please do not hesitate to contact us via Live Chat or email support@dr.bet if you have any additional questions. We are available 24/7 and always happy to assist you with any questions or queries!
Sincerely,
Dr.Bet team.
Unable to play
Unable to play, verification process requires passport or driving licence or photo ID. I don't have either. Don't sign up unless you have these as you wont be able to play / withdraw.
Customer service not great .... can't get through to them to discuss verification .
December 26, 2022
Unprompted review
Reply from Dr.Bet
Dear Nicky,
We are sorry that you had such a negative experience with us.
Unfortunately, we were unable to identify you on our website, so we kindly ask you to respond to our request for more information from Trustpilot in your email inbox. It will help us to review your case in detail and find the best solution.
In the meantime, thank you so much for considering our request.
Sincerely,
Dr.Bet team
Poor level of service when verifying…
Poor level of service when verifying account. Avoid.
December 24, 2022
Unprompted review
Reply from Dr.Bet
Dear Daniel,
We are really sorry for the hassle of our verification process.
We understand that sometimes this procedure may seem pointless and complicated for our customers, but we, like all online gambling operators follow anti-money laundering regulations from several governing bodies. In addition, we are also committed to hosting a secure and safe gambling environment where player integrity and the protection of funds are always a priority. Security checks, commonly known as KYC (Know Your Customer) are performed on a regular basis for all of our clients.
Please note that all documents must comply with the general requirements for being checked by our system and our employees.
As we can see, you have already passed the verification procedure and we are grateful for your time in this matter!
Once again, please accept our apologies for the fact that the verification process did not meet your expectations, we always strive to be better for our clients, and such reviews as yours help us with this.
If you have any queries or questions, you can always contact our support service via Live chat on the website or by emailing support@dr.bet
Sincerely,
Dr.Bet team
Don't waste your time and money
Don't waste your time and money.
Super unhelpful stuff members.
scammers and thieves. they have problems with solvency, and all this under the guise of a legal casino. I spent over 3 hours chatting with them for free. I did the verification several times and after completing it, nothing. I understand that these idi.ots from customer service need to eat something but let them get back to normal work. I have been waiting for payment for 72 hours and nothing
December 24, 2022
Unprompted review
Reply from Dr.Bet
Dear Customer,
We are sorry that you had such a negative experience with us.
Unfortunately, we were unable to identify you on our website, so we kindly ask you to respond to our request for more information from Trustpilot in your email inbox. It will help us to review your case in detail and find the best solution.
In the meantime, thank you so much for considering our request.
Sincerely,
Dr.Bet team
This site is a strong 4/5 rating in my…
This site is a strong 4/5 rating in my book. Solid choice of games, not only ordinary slots and blackjack, enjoyed some sports bets with them and even e-sports like dota and cs:go. Something for everybody.
December 23, 2022
Unprompted review
Reply from Dr.Bet
Dear Isabelle,
Thank you for your kind words and for sharing your experience with other players. We highly appreciate your time spent with us! Keep being a part of our great Gambling club and we will remain being a great service experience for you as this is what really makes us happy.
Wishing you a lovely day and a pleasant pastime in our casino!
Sincerely,
Dr.Bet team.
Excellent customer service
December 22, 2022
Unprompted review
Reply from Dr.Bet
Dear Peter,
Thanks so much for expressing your thoughts about our website. We do our best to improve our service from day to day.
We hope to see you again soon!
Sincerely,
Dr.Bet team
Speedy pay out great, cool customer service
Speedy pay out great, cool customer service, but if you prefer sports bets you can have some troubles with limits from the provider. Casino Games – 5 stars. Betting – 4 stars.
December 18, 2022
Unprompted review
Reply from Dr.Bet
Dear Eunice!
Thanks so much for expressing your thoughts about our website. We do our best to improve our service from day to day.
We hope to see you again soon!
Sincerely,
Dr.Bet team
Very disappointed
Very disappointed. Even if I uploaded my document it is still not processing my withdrawal request
December 21, 2022
Unprompted review
Reply from Dr.Bet
Dear Daniel!
Thanks for getting in touch and leaving your review.
Please be informed that your withdrawal request has been processed on our side within our general timeframes - up to 24 hours. You have also successfully completed the verification procedure and we are grateful for your time and cooperation in this matter.
Please get back to us via live chat or email us at support@dr.bet if you have any other questions. Our team will be happy to assist you.
Warm regards,
Dr. Bet
Emailed complaints team about 10 days…
Emailed complaints team about 10 days ago no response have come on here and just fed lies , I have now taken this to the next level this isn’t fair and beyond a joke sort out my complaint ASAP or I will continue to leave review each day.
December 5, 2022
Unprompted review
Reply from Dr.Bet
Dear Client!
Thank you for leaving your review.
Please be advised that your complaint is being considered by our team. We have up to 8 weeks to provide you with a final decision regarding it. Please wait, you will receive an email from our complaints team once it is resolved.
Thank you for your time and we hope you have a good day.
With best regards,
Dr. Bet
Your site as no fair play rules at all…
Your site as no fair play rules at all giving customers a chance to win a little back is impossible on this con site you pay people who work for you for you couple of g o od reviews you need shutting down as your site just robs people out of there hard earned cash Rob dogs
December 19, 2022
Unprompted review
Reply from Dr.Bet
Dear Steven,
Thank you for taking the time to write this review.
Kindly note that it is up to our customers to leave their reviews and feedback about our service.
Gambling is a form of entertainment because everything depends solely on your luck and nobody can influence that simple thing. Please be assured that there is always a chance for a win. As a licensed online casino, all the games on our website are managed by a random number generator that is certified by an independent third party.
But still, we value all the recommendations made and we will do our best to continue improving the gaming experience on our website.
In case you have any additional questions, you can always contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
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