DO NOT DEPOSIT These scam artists will let you deposit, win, and then when it comes to withdrawing, ask you for imaginary statements. E.g. Paysafecard statement that doesn't exist! They ask for a s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really bad, let me sign up and deposit got no deposit match or free spins and wayne from online chat said I had been blocked from recieving sign up bonus no idea why , none of the 6 emails I recieved... See more
Company replied
Unable to play, verification process requires passport or driving licence or photo ID. I don't have either. Don't sign up unless you have these as you wont be able to play / withdraw. Customer serv... See more
Company replied
I first came across this casino when the quarantine started. I thought that entertainment on the site would not bring profit, so I decided to make a minimum deposit - 200 or 300 pounds. I prefer to pl... See more
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Company details
Written by the company
We are happy to see you here at Dr.Bet UK online casino! Our gambling site was created for UK players by gambling industry professionals. Our main goal is to provide the most modern resources for every betting and casino player. Super talented Customer Service team will always keep you updated on all upcoming news and events. Here we can offer you the best service while you can relax and play your favorite games.
Contact info
22 Beckenham Grove, Flat 7, BR2 0XB, Bromley, United Kingdom
- support@dr.bet
- dr.bet
1.9
Poor
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Withdrawls are still pending after 5…
Withdrawls are still pending after 5 days and still no explanation as to why same old answers and nothing resolved.
Quick enough to take the money but when it comes to withdrawls it's taking at least 5 days.
If someone had giving me a proper explanation then fine but again and again same old answers and also no way to actually get in contact with someone to explain why its taken so long.
October 12, 2022
Unprompted review
Reply from Dr.Bet
Dear Gary,
Thank you for taking the time to write this review.
Kindly accept our sincere apologies for the delays in processing the withdrawal, as we were waiting for the response from the payment provider the process took longer than it was expected.
All the payments have been successfully processed from our side. The funds should reach your bank account soon.
We appreciate your patience and understanding on this matter.
In case you have any additional questions, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Do not even think of signing up to this…
Do not even think of signing up to this site, I am now onto reviewing the worst of the worst. Why this site has even got a rating is beyond me. No play at all none, after a few deposits the biggest pay out was x3 and this was only once. It has very little slot selection and the site itself seems ten years out of date. You have been warned this one in my opinion seems fake.
October 14, 2022
Unprompted review
Reply from Dr.Bet
Dear Alex,
Thank you for sharing your opinion with us.
Sadly, the winning bet is not being chosen by us. Everything is up to your luck as a random number generator decides which combination you are going to face. All we can do is provide our loyal users with the ability to try their luck.
All of the games that we have on our website are from licensed game providers like as Play'n'Go, NetEnt, Microgaming, Blueprint, and others. We make sure to add even more new games to keep things interesting for our customers. You can always contact us in live chat where our customer support can recommend the best games suitable personally to you.
Our team always strive to improve your experience with our casino. We really appreciate your recommendations on this matter.
Please do not hesitate to contact us via Live Chat or email support@dr.bet if you have any additional questions.
Sincerely,
Dr.Bet team.
Bad reviews were worrying BUT
Signed up yesterday deposited £10 played low stakes 20p won £120 cashed out £90 had a few hours play with my remaining £30 .... withdrawal processed within 8 hours pretty damn good will be playing here regular
October 11, 2022
Unprompted review
Reply from Dr.Bet
Dear Todd,
Thank you so much for sharing your feedback with us!
It's great to hear that you enjoyed playing here at Dr.Bet. Keep being a part of our great Gambling club and we will remain being a great service experience for you as it is what really makes us happy.
We are happy seeing you on the website!
Wishing you a lovely day and a pleasant pastime in our casino!
Sincerely,
Dr.Bet team.
i was scammed from dr.bet as well
Your account was blocked because of "13.11"
my deposit was refunded but my winnings of around 1.5k was taken from them
September 7, 2022
Unprompted review
Reply from Dr.Bet
Dear Maria,
Thank you for taking the time to write this review.
As we have checked you were requested to verify your bank card on August 13th and according to our T&C 13.11. If you do not or cannot provide us with the required documents, or we are otherwise unable to complete the CDD or EDD, we may close your Member Account.
Regrettably, as we can see the photo that you uploaded as proof of payment was rejected because it was edited with a graphic editor and you haven't provided us with another proof of payment. That is why your account was closed and the last deposit was refunded.
Sincerely,
Dr.Bet team
I like this site played a few times now…
I like this site played a few times now bit disappointed I didn't get a welcome bonus or the Tuesday bonus even tho I deposited the min amount ..I keep getting emails offering the bonus but when I log in and deposit i never get it so I think I'll lay off for a while :( Maggif22 other than that it's OK..fast withdrawal good games shame about maybe false advertising on the emails.
September 20, 2022
Unprompted review
Reply from Dr.Bet
Dear Adrienne,
Thank you for taking the time to share your opinion with us.
Please be aware that to receive any bonus, you should activate it firstly on the promotions page prior to making a deposit. This is the main bonus term to be followed and please do not forget about it in the future. Also, if you forgot to activate it and have already made a deposit, you can contact our support team so that they check if they can credit this bonus manually.
Please do not hesitate to contact us via Live Chat or email support@dr.bet if you have any additional questions. We are available 24/7 and always happy to assist you with any questions or queries!
Best regards,
Dr.Bet Team
As everyone else's review they stall…
As everyone else's review they stall paying out want documents but not to deposit which is scamming behaviour I only requested a withdrawal for the amount I put in 24 hours prior. You just get told the same thing by customer support which is blatant scripted they do not actually help they just say to wait. Wait for how long it's been days? This casino needs to be investigated by the gambling commission because there very poor I would stay well clear as you won't get your money anytime soon
Update. Still no reply and still pending withdrawal they will literally do anything they can to stall or not pay out anything I would stay very clear of this casino like most of the other reviews this seems to be a very common thing they do. The gambling commission need to investigate these people asap
Update: they have now blocked mu account not processed my withdrawal (its less then what I've actually spent aswell) if you speak on live chat support staff will not help if you've filed a complaint they say they can't give you any information now... but the complaint people don't reply to your emails they don't even acknowledge the complaint. This casino is clearly a con and needs investigating big time if you don't want to be ripped off or your emails ignored and your money withheld for days on end this isn't the casino for you..
Update: waiting on refund received an email yesterday morning asking for my bank details and they said they would process it straight away which they haven't I'm still waiting for it to be processed they lie there dishonest and do not reply to your emails quick enough to take your money but don't wnat to pay back they even take there time with this no wonder they have such bad reviews this company will go bust soon with the way they treat people
September 8, 2022
Unprompted review
Reply from Dr.Bet
Dear Dan,
Thank you for taking the time to write this review!
Kindly note that there may be many reasons why an additional document request was created. Gambling businesses are required to conduct a variety of techniques to perform due diligence checks on customers to make sure that funds are not being used for criminal activity like fraud or money laundering. There may be some circumstances that lead to the need for extra customer checks.
You may find this information in our T&C:
9.4. The Company can require the Player to present any additional information for verification and request the Player to use a specific card or payment method on his personal name before withdrawals.
As we can see you were requested to verify only your payment methods, but you refused to provide any documents. And in the case when we are unable to verify the customer's payment method, we are forced to terminate the existing business relationship with the customer. That's why your account has been closed and all your £138 deposits have been refunded. Kindly note that your Trustly deposit was refunded on September 12th and the rest of your deposits that were made using the "sofort" payment method were manually refunded on September 13th to the SEPA requisites that you provided to us.
We trust that you will find this a satisfactory response, however, should you wish to discuss this matter further, you are always welcome to contact us via Live Chat or email.
Best regards,
Dr.Bet Team
I have put in a withdrawal request on…
I have put in a withdrawal request on 6/09/22 I was told that my withdrawls would be processed within 24 hours without checks so I then received after 24 hours a email saying I need to verify my account which sending ID and bank card and ect so done all of that and it’s been fully verified I was told 24 hours from then I would receive my funds it’s now been 4 days and haven’t received anything at all just on my account saying pending if I don’t receive my withdrawal soon I will be taking this further as there is no reason at all that my withdrawls are been still left on pending quick to take deposit but do not speed up the withdrawls it’s a shame because I was told really good things from yous about withdrawls so I thought I would give it a go and start playing with yous even recommended from a friend just want to get to the bottom of why for no reason have my withdrawls not been processed and people can say don’t listen to this don’t listen to this am sure people are going to be not happy at all with getting there deposits took in a heart beat but not following through on the withdrawal side of things it’s a shame really and I will take it to court if this is not resolved very soon
September 6, 2022
Unprompted review
Reply from Dr.Bet
Dear Jack,
Thank you for sharing your opinion with us.
Please be reminded that due to our Terms and Conditions 12.10 There may be instances when a Player’s gambling patterns need to be investigated prior to authorizing a withdrawal and in such cases, delays in processing withdrawals can be expected.
We really appreciate your cooperation in providing the requested documentary proof. Sometimes the checks might take longer than expected, but we continually strive to improve your experience with our casino.
Your account is verified and all the withdrawals have been successfully processed from our side. The funds should reach your bank account soon.
In case you have any additional questions, you always can contact us via live chat or email support@dr.bet
We are wishing you a lovely day and a pleasant pastime!
Sincerely,
Dr.Bet team.
Stolen Funds
On the morning of 5th September 2022, I remembered that I had an outstanding balance at your casino of £855 to withdraw after last playing with the casino over a year ago.
Upon logging in, I was greeted with a message that my account was blocked.
I then live chatted with customer agent David. He informed me that my deposits were refunded and the balance was written off!
I was shocked to hear this, how could a company just write off my winnings! I’ve never experienced this from any betting or any other company in all my years.
I am currently in the process of trying to retrieve my funds!
September 5, 2022
Unprompted review
Reply from Dr.Bet
Dear Jack,
Thank you for your review!
Kindly note that we are trying to reach you via phone and via email to resolve your query. We are patiently waiting for your response, please check your email inbox.
In the meantime, thank you so much for considering our request.
Sincerely,
Dr.Bet team
Absolutely clueless...
Absolutely clueless.... and clearly running scared of the gambling commission. Best advice is don't bother to sign-up as its endless hassle and they quite simply don't have the skill or understanding of customer needs. They restrict play (not deposits so you can deposit and then not play!). AVOID AVOID AVOID. Renamed Dr No-Bet - perhaps more appropriate!
Update: Over 48 hours since I deposited (and couldn't play so therefore withdrew it again) and it's still pending and not been sent back. Their published service standard is to action with 24 hours.... Numerous chasers and no contact, and the live chat people whilst polite haven't any real way of helping so they just fob you off. Save yourself all the hassle and never sign-up to Dr No-Bet.
Another update - this is quality... So please bear in mind that I haven't been able to use the account for over a week because Dr No-Bet decided to stop me for no apparent reason (well they will reply below responsible gambling blah blah blah). I just checked my message on the site in the vain hope that they were releasing my funds, and see that they have sent me this yesterday: 2022-09-02 03:23:28
'It seems like you have been spending more and more time gambling lately. We recommend that you check your transaction history regularly to keep track of your spending. Our time limits are there to help you avoid losing track of time while playing.'
So this is just another reason to stop using them - clearly their automated software is shot to pieces because the account is dormant!
Update 6/9 - So as you can now see in their reply below, it has taken this intervention and a complaint to receive my deposit back. There has been no play since my last withdrawal (so why is would any further checks be warranted?), and they hide behind 'regulation' and 'extra due diligence' to cover their shoddiness. At no point have they addressed the fact that all this has occurred because THEY placed a £250 a MONTH loss limit onto my account after I had spent more than this. I am affluent, and despite me providing them with evidence of my substantial assets that shows I have amply affordability, they are still to acknowledge this or even reply to me after over a week. I am voting with my feet and closing my account immediately. USE Dr No-Bet AT YOUR PERAL!
August 31, 2022
Unprompted review
Reply from Dr.Bet
Dear David,
Thank you for taking the time to write this review.
Kindly note that gambling businesses are required to conduct a variety of techniques to perform due-diligence checks on customers. There may be some circumstances that lead to extra customer checks. So in your case, these additional due diligence checks caused a delay in processing your withdrawal request.
As we can see from our records your withdrawal has now been processed, and your money will arrive soon.
We apologize for any confusion and possible misunderstanding caused and thank you for taking the time to share your experience with us as it gives us valuable feedback on service improvements from the client’s perspective.
Should you require further assistance with this or any other matter, please feel free to contact us.
Best regards,
Dr.Bet team
Well after over 2 months DR BET has…
Well after over 2 months DR BET has still failed to respond to my complaint. I will now be contacting the UKGC. I must note that they have answered part of it but failed to address the initial issue of reversing a withdrawal back into my player account which is against their licensing terms. Small claims court for me…
June 24, 2022
Unprompted review
Reply from Dr.Bet
Dear Gordecy,
Thank you for taking the time to write this review.
As we can see the final decision on your complaint was sent to you on July, 5th and the refund was processed on the same day.
Please note that when you choose to play in our casino and confirm your registration with DR.BET, you agree to our Terms & Conditions which provide under paragraph 5.9 the following:
5.9. Regarding your deposits and withdrawals at DR.BET, you should only use bank cards and other payment methods that are valid and legally belong to you.
During the verification process, we detected a cardholder name mismatch. In your complaint, you've admitted that you used the card that belongs to your partner. Meaning that any deposits made with the payment method that does not belong to DR.BET's account holder are, in fact, a breach of our T&C. Based on this, the decision was made to terminate the account in question due to the T&C violation since utilizing the 3rd party payment method as this is a direct breach of our T&C.
Please note that all Deposits was refunded to the legal owner of the method.
We’d like to underline that the Terms & Conditions are a contract between the player and the casino. They ensure that both parties are protected and meet the agreed obligations.
Please do not hesitate to contact us via Live Chat or email support@dr.bet if you have any additional questions. We are available 24/7 and always happy to assist you with any questions or queries!
Best regards,
Dr.Bet Team
This site is a shambles skam been…
This site is a shambles skam been waiting weeks for 100 pound keep telling me its with the processing team people stay away they dont pay u out and block your account when u win stay away shambles
August 23, 2022
Unprompted review
Reply from Dr.Bet
Dear Imran,
Thank you for taking the time to write this review.
Please be assured we are taking issues extremely seriously and are doing our best to process the payments as fast as it is possible.
But kindly be reminded that there are specified timeframes for processing the payments and refunds from our side, which is 5 business days for your case.
The funds should reach your bank account soon. Thank you for your patience on this matter.
Please do not hesitate to contact us via Live Chat or email support@dr.bet if you have any additional questions. We are available 24/7 and always happy to assist you with any questions and queries!
Sincerely,
Dr.Bet team.
I am a fully verified member yet they are still asking for docs to stall a withdrawal
I am a fully verified member, I was recently asked to provide a payslip as I must have hit some sort of threshold. As always I provided them with not just one but 3 payslips. They then email me to ask me for 3 months transactions to actually show my wages going into my account. This is taking the mick as I have provided everything except my finger prints. I have a withdrawal pending and guess what…. They won’t process it until I send them the proof of income going into my account. Despite all the previous verifications, they are still withholding payment. I am at my wits end now and other casinos always ask for payslips as proof of payments and that’s it. This casino…. Noooooo they have to ask for more… I think a call to the ombudsman is in order as it’s completely unfair that they are asking for way more than most casinos. Doubt I’ll ever see my money despite now sending them payslips and a full 3 months transaction history showing the wages going into my account which also correspond with the anounts on my payslip. I will be taking this further if my withdrawals are not released.
Update 20.08 still have my withdrawals pending. Just for peoples attention it takes roughly twelve hours for verification to come back to you and if something is wrong, you go back into the queue making this a very lengthy process. I asked live chat to contact them to chase up but they refuse. I have submitted a complaint now . Starting to get annoyed. All because the winnings I won I play with on the site, not spent much of my own money there… funny how my withdrawals are now stalled! I checked the gambling commission website and payslips are to be accepted as proof of income! This is awful!
Update 20.08 16:00 have still not heard anything and as we are at the end of the day pretty much I take it another day I’ll have to wait. From a genuine player who is loyal to the sites I play on, I am telling you that this one has been the worst in experience of verification. The strangest thing is, I have to prove income, done that, then I have to show transactions going into my account for my wages, done that, they still are emailing me with promotions today and encouraging me to deposit!!! Why would I do that when you are holding my money! I am so upset as I am actually fully verified and have been for a while. I have been on live chat and it’s the same scripted responses. Apparantly the verification team don’t have an email, there are no managers to speak to, I just have to sit and wait with no idea of what is happening. I will continue to update here but this is insane.
Update 21.08 still not one response or update. I have sent another email and no reply. I have been on live chat twice and just told the same scripted thing. They seem to copy and paste the same responses. Have even tried calling but just on hold for 20 mins. What I don’t understand is that I am a fully verified member. I have proven my income by both bank statement and payslips. Even though this has taken time, i am still continuing to get emails offering promotions! They want me to keep playing yet take 4 days almost to process my withdrawals. If nothing by mid day today, I’m going to call the gambling commission because they haven’t even replied to my original complaint 2 days ago.
Update 21.08 7pm still not one response. Just been in live chat and told to wait again. I write this with tears in my eyes. The stress is unbelievable. I don’t know what else to do now but I think whoever reads this beware, you win from them, it will take an arm and a leg to get it from them. I am owed the biggest apology ever! I’ve been told it’s now under “investigation” investigation for what? Apparently as I have emailed the complaints team, it’s them that’s now dealing with it
Not the verification team! So apparently now I’ve done something wrong or at least feels like I have. So trustpilot members, this will surely be one for the books. Listen to the reviews and be careful how you play as you won’t be able to win unless you provide everything ….. maybe even fingerprints.
August 19, 2022
Unprompted review
Reply from Dr.Bet
Dear Samantha,
Thank you for taking the time to write this review.
Under the UK AML and Responsible gambling regulation, we need to check not only the source of funds deposited but also the source of the customer's wealth.
Please accept our sincere apologies for all the inconvenience caused during this process. But as a regulated casino, we must keep all the information collected from our clients up to date to comply with our legal obligations.
We value and care about you as our customer and we are extremely grateful for your cooperation in providing all the documentary proof.
Your account is verified now and all the withdrawals are processed successfully from our side.
We hope we managed to help you with this, but in case you want to discuss this matter further, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Dr bet
Dr. Bet are looking for me to verify my paysafe account but there looking for a paysafe card that I don't have or need because I just pop to the shop and get a voucher. Plus they turned off live chat so I can't even explain that to them.
August 16, 2022
Unprompted review
Reply from Dr.Bet
Dear Brian,
Thank you for taking the time to write this review.
The live chat option was turned off before due to technical maintenance but everything is working properly now.
Please accept our sincere apologies for the inconvenience you have faced and thank you for being with us up until today.
We can understand your feelings but verification is an essential part of any gaming experience. As a licensed casino, we have certain requirements for the documents that can be accepted.
As we have checked your account is verified now and withdrawal is processed successfully from our side.
Thank you for your cooperation in providing the requested documents.
In case you have any additional questions, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
I was playing on my account after…
I was playing on my account after depositing then all off a sudden threw me out of my account and when I tried to log back in it came up with error-
Your account was blocked because of "10.4.4. We may apply mandatory limits or refuse services
But I passed all checks and quick enough to take my money on deposits! 😡😡😡
August 13, 2022
Unprompted review
Reply from Dr.Bet
Dear Mark,
Thank you for taking the time to write this review.
As an operator, we play a huge role in minimizing gambling harm and especially tightened measures in light of the risks that some players may be experiencing.
We use a range of indicators to determine the risk exposure of each client and player protection means sometimes applying a handbrake or hard stop rather than letting any of our players experience unwanted consequences as a result of gambling.
Please accept our sincere apologies for all the inconvenience you have faced due to this matter.
Unfortunately, based on the analysis of your account history, we decided to refuse services to your Member Account for preventing potential gambling harm.
As for the remaining balance on your account, it will be refunded to your original depositing method.
Please do not hesitate to contact us via Live Chat or email support@dr.bet if you have any additional questions. We are available 24/7 and always happy to assist you with any questions and queries!
Best regards,
Dr.Bet Team
Brilliant but
Brilliant but. I verified account to what it asked I have 1750 waiting to drop but now asking for photo id which I do not have. If they had asked before I deposited I wouldn't of deposited. Besides I did try the verify to check but said I had done it throught phone and email . Now I have a nice win they won't pay . But use took my last 10 pound which I painfully gambled
August 11, 2022
Unprompted review
Reply from Dr.Bet
Dear Nathan,
Thank you for your review. We are really sorry for the hassle of our verification process.
First of all, please note that according to our T&C clause 2.7. Before you are able to deposit funds into your account, place any bets and/or access any free-to-play versions of the Services, we are required to verify your name, age, date of birth, and address. We may be able to do this automatically, but we may require you to submit verification documents.
Gambling operators can often match your account with existing information that is stored on databases such as credit reference agencies and the electoral roll. So in your case, you were verified automatically by the HooYu system.
We also want to draw your attention to the fact that besides onboarding verification (when registering an account), we are also required by regulations to carry out additional verification of our users under certain circumstances. Please be informed that according to our T&C 13.5. The Company may apply CDD measures in relation to any transaction that amounts to GBP 1,700 or more, whether the transaction is executed in a single operation or in several operations which appear to be linked. For the purpose of the CDD triggered by the threshold, the Company applies both electronic and documentary verification using a risk-based approach.
We understand that sometimes this procedure may seem complicated for our customers, but we, like all online gambling operators, follow anti-money laundering regulations from several governing bodies. In addition, we are also committed to hosting a secure and safe gambling environment where player integrity and protection of your funds are always a priority. Security checks, commonly known as KYC (Know Your Customer) are performed on a regular basis for all of our clients.
Regarding the verification of your Identity, please note that for ID, the Company require a government-issued document containing photographic evidence of the User’s identity. It could be a valid signed passport, valid photo card driving licence, residence permit issued by the Home Office, etc. You can check the whole document list in our T&C under clause 13.9. We would like to highlight that the ID document must contain your photo. Unfortunately, we cannot accept the document proving your identity without a photo.
If you have any queries or questions, you can always contact our support service via Live chat on the website or by email support@dr.bet
Sincerely,
Dr.Bet team
Please give me back my withdrawal…
Please give me back my withdrawal pending money. I need it. Its unfair that u receive deposit and not giving back our withdrawals
August 8, 2022
Unprompted review
Reply from Dr.Bet
Dear Emilio,
Thank you for taking the time to write this review.
As we can see all withdrawals on your account are successfully processed from our side. The last your withdrawal request was processed on 07.08.2022 at 15:28 (UK time). Just to let you know you can check the status of your withdrawal in your profile on the account history page.
Please note that in most cases the withdrawal to a debit card is quite fast, but on average, the maximum processing time on the side of a payment provider is 1-3 business days, so you should receive your winnings soon.
Please do not hesitate to contact us via Live Chat or email support@dr.bet if you have any additional questions. We are available 24/7 and always happy to assist you with any questions and queries!
Best regards,
Dr.Bet Team
Shocking withdrawal
Shocking withdrawal! First time on here, won a large amount. Uploaded all verification as requested. Has been stuck on verifying for over 6 days. Online and support done nothing to help.
Will take this to gambling commission if not sorted. Seems to be a regular thing
August 6, 2022
Unprompted review
Reply from Dr.Bet
Dear Paula,
Thank you for taking the time to write this review.
We appreciate your cooperation in providing the requested documents.
As we have checked, your withdrawal has been successfully processed from our side.
As for the verification process, it is an essential part of any gaming experience, we are committed to hosting a secure and safe gambling environment.
That is why the verification should be done and can't be skipped. As a licensed casino, we have certain requirements for the documents that can be accepted.
We have tried contacting you via phone and email to guide and help on passing all the documentary checks, but sadly we couldn't reach you.
In case you require additional assistance in passing the verification, please contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Has to be said
Has to be said. I was worried about all the bad reviews, however, I truly believe the experience I have had with Dr.bet has been positive. The ID verification was thorough, yet also very simple. Anyone who has a problem with this clearly haven't read the terms and conditions. Please don't let the bad reviews scare you into not using this site. The customer service is friendly and the website is modern like most others. I hope you read this and helps relieve any anxiety you have about using Dr.bet. Thumbs up!
August 5, 2022
Unprompted review
Reply from Dr.Bet
Dear Christopher,
Thank you for your kind words and for sharing your experience with other players. It's great to hear that you enjoyed playing and hopefully continue to enjoy playing here at Dr.Bet.
We strive to provide our customers with the highest quality all the time.
Sincerely,
Dr.Bet team.
I deposited with a card that has no…
I deposited with a card that has no numbers displayed on actual card, I have sent statements screenshot the lot and still won't verify my account. So frustrating.
I understand the checks are essential but come on help me out here.
So I have an email and I think it'd been resolved. I will update when money hits account!
2.8.2022 - so far so good. Iv recieved part of the money that I'm due back but one of my cards we have closed the account so awaiting to hear how I will recieve it.
August 1, 2022
Unprompted review
Reply from Dr.Bet
Dear Lee,
Thank you for leaving your feedback, we strive to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
As we have checked your documents were rejected due to a violation of our T&C 5.9. Regarding your deposits and withdrawals on DR.BET, you should only use bank cards and other payment methods that are valid and legally belong to you.
As a result of this violation, your account has been closed and all deposits were refunded to the payment accounts from which the deposits were made.
We trust that you will find this a satisfactory response and that this correspondence will bring this matter to a close. However, should you wish to discuss this matter further, you are always welcome to contact us via Live Chat or email at support@dr.bet.
Best regards,
Dr.Bet Team
Trying to verify my payment method
Trying to verify my payment method, sent information but have a red x against payment method , unable to redo this as Applicant Data is spinning. On line help was no help , just seems like they are doing everything to withhold my withdrawal, extremely dissatisfied with the service
July 31, 2022
Unprompted review
Reply from Dr.Bet
Dear Andrew,
Thank you for your review.
As we can see our customer care team already guided you on how to verify the apple pay payment method and your documents were already accepted by our responsible department, so your withdrawal request was successfully processed from our side.
Once again, please accept our apologies for the fact that the verification process did not meet your expectations, we always strive to become better for our clients, and such reviews as yours help us with this.
Please do not hesitate to contact us via Live Chat or email support@dr.bet if you have any additional questions. We are available 24/7 and always happy to assist you with any questions and queries!
Best regards,
Dr.Bet Team
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