Draculaclothing Reviews 

577
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning gothic designs, wonderful clothing quality, and exceptionally fast shipping options that consistently surpass expectations. People also deeply appreciate the incredibly helpful support team who handle questions, orders, and size exchanges smoothly and kindly. Shoppers often share how wonderful it is to wear these unique, beautiful garments for special events or daily outfits. Some reviewers were not happy with sizing, mentioning that certain garments did not match the online size chart, ran quite small, or required careful measuring beforehand. A few buyers also experienced minor delivery delays or occasional issues with thread quality on specific items.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the gorgeous designs, exceptional... See more

Quality

Customers expressed great satisfaction with the overall product quality, frequently praising the beautiful... See more

Order

Reviewers highlight positive aspects of order, noting that the overall shopping experience is smooth, easy,... See more

Customer service

People report positive experiences with customer service, frequently highlighting fast, friendly, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is an exceptional company. The design of the clothing, the quality of the fabric, the sizing accuracy and the speed of shipping, all surpassed my expectations. You don't need to be a fan of goth... See more

Rated 5 out of 5 stars

I paid no attention to the sizing guide and ordered based on my other corsets ….. when the garment arrived, it swamped me! Their support and customer service was nothing short of outstanding and I... See more

Rated 5 out of 5 stars

I recently discovered Dracula clothing website and their gorgeous gothic outfits. The corsets i received are really wonderful and well made as well as the dress and the skirt that are also amazing... See more

Rated 5 out of 5 stars

A coat from this brand had me dreaming about it for weeks. I finally gave in (thanks honey!) and I absolutely don't regret it. Very fast delivery with accurate and regularly updated tracking. Impe... See more


4.6

Excellent

TrustScore 4.5 out of 5

577 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(577)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exquisite, beautiful evil queen brocade coat

I ordered the evil queen brocade coat, it arrived after a couple of weeks and it is stunning. Beautiful rich brocade, warm and gorgeous, warm, luscious and good sizing.
I love it so much I prayed for snow all winter so I could wear it.
The customer service was spot on, responsive and helpful. Delivery was faster than expected. I could easily bankrupt myself with this shop, I kid you not.
Would definitely recommend this company.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Super fast shipping !

Had ordered it expecting it to come in a couple weeks but it arrived in a matter of days!! Will definitely be buying from this shop again!! The corset is beautiful!!

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Surprise worth every euro

I got Red evil Princess coat for my sis birthday and she loves it. She looked like little girl while putting it on and trying if it fits. She said it's very nice to touch and can't wait for cold weather to wear it. Guys from Dracula were nice and helpful. Thumbs up

July 18, 2024
Unprompted review
Rated 2 out of 5 stars

Company likes to delete and hide honest comments and reviews


I bought the black Evil Princess coat from Dracula Clothing after lusting for it for a long time. I read the reviews thoroughly before buying because their clothing is extremely expensive and EU to UK shipping can take time. I checked Facebook as you tend to find more in honest opinions in the comments and was reassured to find a ton of positivity around quality, attention to detail and customer service particularly.

The coat arrived and as expected, at first glance it was absolutely stunning. Thick material, actual brocade feel and look and satin style ruffled edging, it was exactly as the description explained it to be.

Then I put it on. It was clear that despite the label it was the wrong size and upon measuring the Large was actually a Medium with an “L” label on it. I measured myself again and the coat and it was definitely not L as per the size chart. No problem though, as the coat fit like a glove. In fact it was a little too loose so I was excited to take full advantage of the corset-esque lacing at the back. Unfortunately, not only was the “lace” provided literally an ugly trainer shoelace, one of the eyelets came loose.

I then put the coat on and stuck my hands in the pockets. One pocket was very deep and the other very shallow. Upon exploration the shorter pocket material had been sewn into the buttonhole. This wasn’t fixable because the pocket was across the entire buttonhole and would require a new pocket lining be put in.

I then tried to do up the buttons and most of the other buttonholes hadn’t been released and were closed over. so I had to get a seam ripper to carefully take them apart. After that two of the buttons were loose and one fell off. Thankfully these things WERE fixable so I just sewed them. The seam had come apart at one side of the wast but again, easy fix and I just stitched it as it was a tiny hole.

Despite all of these issues I absolutely love this coat and decided to just suck it up, keeping it and fix it myself, despite my overall feeling that if you spend £112 on a coat that it should arrive impeccable condition. It also took over a week to arrive and sending it back overseas would have been an expensive hassle.

The PROBLEM I have is the company deliberately hiding the review I left on their website and any other neutral or negative reviews. After my review didn’t show up after an entire month I had a good dig around on their website and didn’t find a single review that isn’t completely positive listed for public view on there. I queried this via email and fed back that the coat wasn’t extremely high quality despite boasting about having some of the best designers in EU working on their products. After receiving no response I sent another email two weeks later which was again ignored. It was clear to me the company couldn’t be bothered to deliver on their promises or uphold any level of customer service so I gave up. After all I was happy with the coat and eventually I moved on, revelling in the glory of all the compliments I received when I wore it. Like I said, their clothing IS beautiful and I would never dispute that so I simply moved on and ate the cost and put up with uneven pockets.

After a few months ads started coming up on my Facebook feed advertising the Evil Princess coat again. I decided I’d leave an honest and constructive comment giving people a heads up that while the coat is gorgeous and the materials used ARE good quality, some of the craftsmanship and customer service was lacking. Within 5 minutes my comment vanished and, thinking I had messed up I posted it again and the same thing happened.

Since then every comment I’ve left on Facebook has been deleted and every negative experience I’ve read and replied to also gets taken down within minutes, which is extremely shady (and I have screen shots and recordings of my most recent comment so if it ALSO does a super mysterious disappearing act I have some proof of this). There is a clear lack of ability from DraculaClothing to take constructive criticism like any normal business would and if it weren’t for the fact that the overall quality of their clothing seems to be good it would come across as very scam like behaviour. The company are clearly trying to skew reviews so no one sees the negativity rather than actually trying to help customers.

I would have become an extremely loyal customer of DraculaClothing had they bothered to actually interact with me in any capacity other than going out of their way to hide my experience from others and then hide OTHER customers experienced too. Which is a shame because their clothes are stunning and i would have very happily bankrupt myself every month buying up their collection.

July 13, 2024
Unprompted review
Draculaclothing logo

Reply from Draculaclothing

Hi, I can't find any e-mails or orders when I search for your name. We always try to respond to every e-mail within 1 working day and we also respond on social media dms

We never delete comments on Social media, I go through messages 1 time per day and respond.

If something is broken we always try to come to a solution, either by giving partial refunds, rebate on the next order or a replacement if the damage can't be fixed. If you send an e-mail with pictures of the problems and your order details we will of course look for a good solution with you.

Rated 5 out of 5 stars

Gorgeous products with fantastic chipping

After seeing ads for a stunning dress online, I decided to take a risk purchasing from Draculaclothing for a formal goth event later this year. I was completely shocked when it arrived only a few days after my order! (I've had many packaged coming from one state over that took far longer to be delivered.)

The actual dress and waist cincher I purchased are just as gorgeous as the pictures looked. The dress fits perfectly! The waist cincher is beautiful, but it turns out I could have gone down an extra size. It's sadly too expensive to return it for a properly sized one, but that was my own fault and not theirs. It will not go unused, however.

I'll look forward to future purchases through this shop.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Always fast shipping, always beautiful clothing

I've bought clothing and other items from Dracula Clothing UK since 2018, and never had a bad experience with them. The shipping is always fast, the clothing always beautiful and communication above the mark. The items I bought five years ago are still as lovely as the day I received them despite constant wear! I can't say enough positive things about this company. I will continue to purchase items from them and have no fear I will ever have anything negative to say about my experience with them or their ability to provide beautiful goth themed merchandise.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful bustle skirt

Beautiful bustle skirt, rich color. The blouse is beautiful as well very rich color, fits perfectly. I have found their sizes run small, once you know that always order a size or two up depending on your build. Everything is always constructed well. Been buying from them for at least 7 years.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Corsets

Got a female corset and a male corset, both are lovely for the price, the male corset has boning at the front poking out, but it may be fixable.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

Will definitely shop here again

I ordered a beautiful male corset and the pattern and detail on it is amazing!
I did have a small problem with one of the bones sticking out, but this was very quickly delt with and I helped.

Even thought I had a problem I highly recommend them because the clothing looks so good, is a lot more affordable then other sites and the customer service is great as well.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

first time

first time buying and my first corset. it came pretty quick, was a little hard to loosen (pvc n idk what im doing really) but its comfy and looks amazing!

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Shipping and Quality of the Item

The shipping was way faster than expected. I typically give UK companies quite awhile to get me my order but I had it within a week. The quality of the piece is also unmatched. Especially at their price point, I plan on buying many more times from this brand.

June 4, 2024
Unprompted review

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