Seems to be virtually no support for customer that like to gamble at night, waiting over 2 hours a withdrawal, still not been paid, im sure it will be paid, but needs to be more support available for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Refreshing to have a betting company who focuses on Customer service. Anthony in live chat always fast, reliable and understanding. He makes using this company worth its weight in gold.
Company replied
I had an issue where my free bet wasn't credited automatically after my qualifying bet settled. I contacted live chat support, and the issue was resolved within just a couple of minutes! Very friendly... See more
Company replied
Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet
Company replied
Company details
Written by the company
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Contact info
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, United Kingdom
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
You should know
3.8
Great
586 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anthony was prompt and very helpful
Anthony was prompt and very helpful. He got my problem sorted in 5 minutes. Amazing.
June 20, 2026
Unprompted review
Reply from DragonBet
That's great to hear David, we place a lot of importance on our customer service team. We appreciate the review and the custom
Reply from DragonBet
Thanks Charlie, good luck with the site and thanks for using us
Good but soon turned sour
Started using them and found the customer services very helpful but then they did the kyc checks and limited limit to £250 from £2000 unless provided wage slips, that was enough for me. They wonder why people go black market this being case in point, shame really as found dragon bet an ok firm when used
June 19, 2026
Unprompted review
Reply from DragonBet
Hi David,
Thank you for taking the time to leave a review and for your kind comments about our customer service team. We're pleased to hear that your experience with us had been a positive one up until this point.
Regarding the limits applied to your account, we are always happy to engage with customers and help wherever we can within the confines of the regulations that we are required to follow as part of our licence.
We like to think that we take a more nuanced and pragmatic approach than many operators and will always encourage customers to work with us so that we can meet our regulatory obligations together. However, as a licensed operator regulated by the UK Gambling Commission, there are occasions where we must operate within a prescribed framework and have limited discretion.
Your point regarding the black market is certainly one that is often discussed within the industry. However, we would gently remind anyone considering that route that many of the protections found within the regulated market exist for good reason. When using a licensed operator, customers benefit from safeguards around the security of their funds, safer gambling protections, strict oversight, and access to independent dispute resolution should something go wrong. These protections simply do not exist when dealing with unlicensed operators.
Thank you again for your time with us and for leaving a balanced review. On a personal level, whilst we respect that every customer is free to make their own choices, we would encourage anyone considering the black market to think very carefully about the risks involved before doing so.
Great customer service with quick…
Great customer service with quick response. Good promotions and offers for sports fans.
June 19, 2026
Unprompted review
Reply from DragonBet
Thanks Paul, really appreciate the review and the kind words.
Really appreciate your custom as well
Fast and prompt bet settlement by Owain…
Fast and prompt bet settlement by Owain so I could place on the World Cup in time via live chat. Nothing was too much trouble, top service!
June 18, 2026
Unprompted review
Reply from DragonBet
Glad to hear it Craig, hope you found a winner
I queried about an issue
I queried about an issue, quick responses, quick solution, great customer service from Duncan
June 16, 2026
Unprompted review
Reply from DragonBet
That's good to hear, thank you Dan
Great site to use for excllent support…
Great site to use for excllent support service 5*
June 16, 2026
Unprompted review
Reply from DragonBet
Thanks Tommy, best of luck and thanks for being a customer of ours
Brilliant customer service
Brilliant customer service, would especially praise Duncan Jones, he always gets everything sorted no matter how big the problem 👍🏻
June 16, 2026
Unprompted review
Reply from DragonBet
Cheers David. That's great to hear
Duncan James was a great help…
Duncan James was a great help exceptional customer service skills very impressed
June 15, 2026
Unprompted review
Reply from DragonBet
Thanks Adrienne, were really proud and lucky to have Duncan and the rest of the Customer Service team
Excellent service
Excellent service, fast withdrawals, I'm 100% satisfied
June 15, 2026
Unprompted review
Reply from DragonBet
That's great to hear Stephen - if you ever have any issues just jump on the live chat
Reply from DragonBet
Thanks Mark, and thanks for your custom - it's appreciated
Great site and also Duncan Jones…
Great site and also Duncan Jones couldn't be more friendly and kind amazing customer service
June 14, 2026
Unprompted review
Reply from DragonBet
Thanks Laura, it's really important that our customer service team represents what the company is all about. It sounds like Duncan is doing just that
Great customer experience
I have had a great experience as I didn't get to my free bets before expiry but Duncan offered great customer service and credited my account
June 14, 2026
Unprompted review
Reply from DragonBet
Cheers Loren, best of luck with the free bets
Couldn’t recommend Owain enough
Couldn’t recommend Owain enough. Very straightforward and the best agent I’ve dealt with ever. Been using DragonBet for a long time now and he is clear of everyone else.
June 14, 2026
Unprompted review
Reply from DragonBet
Cheers Martin, Owain is a star - we'll give him a pat on the back
Very helpful and no fuss at all.
Very helpful and no fuss at all.
As it should be. Thankyou
June 14, 2026
Unprompted review
Reply from DragonBet
Thank you Susan, appreciate the review and thanks for signing up
Owain made my process easy for…
Owain made my process easy for verification and a seamless chat experiance when any issues arise,
Gameplay is fast and best odds on majority of horse racing is good too
June 14, 2026
Unprompted review
Reply from DragonBet
Cheers Sam, we do our best!
Excellent customer service
Excellent customer service. Spoke to Owain and after putting the wrong welcome bonus in he sorted it me out with the correct one.
Good range of sports with competitive pricing.
June 14, 2026
Unprompted review
Reply from DragonBet
Thank you Shane, we're pleased to hear that you got there in the end. Best of luck and thanks for being a customer
Duncan Jones was very helpful
Duncan Jones was very helpful. Great customer service.
June 13, 2026
Unprompted review
Reply from DragonBet
Cheers Kuda
Reply from DragonBet
Thanks Jason, it's a really important part of out business.
Appreciate the review and appreciate you being a customer of ours
I strongly advise people to stay clear…
I strongly advise people to stay clear of yet another poorly run fraudulent low grade betting site...I was registered one hour before they randomly log me out suspend my account with no explanation why,along with money of mine in the account....only way of contact is via email which is embarrassing considering its the 21st century...in the process of contacting there ADR and gambling commission to get resolved
June 13, 2026
Unprompted review
Reply from DragonBet
Hi Chris, sorry to heat that this is your view and experience. We have a live chat facility open from 9 am - 10.30 pm please feel free to jump on that and we can discuss why the account was suspended and how we can help rectify that.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.