Refreshing to have a betting company who focuses on Customer service. Anthony in live chat always fast, reliable and understanding. He makes using this company worth its weight in gold.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an issue where my free bet wasn't credited automatically after my qualifying bet settled. I contacted live chat support, and the issue was resolved within just a couple of minutes! Very friendly... See more
Company replied
Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet
Company replied
Seems to be virtually no support for customer that like to gamble at night, waiting over 2 hours a withdrawal, still not been paid, im sure it will be paid, but needs to be more support available for... See more
Company replied
Company details
Written by the company
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Contact info
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, United Kingdom
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
You should know
3.8
Great
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Duncan Jones
Excellent service from Duncan Jones, very fast and knowledgeable about sign up offers
June 12, 2026
Unprompted review
Reply from DragonBet
Thanks Daniel, Duncan is a star and we'll pass on the praise
Great site best around Duncan also very…
Great site best around Duncan also very helpful
June 12, 2026
Unprompted review
Reply from DragonBet
Cheers Scott! Be lucky!!!
What can I say about dragon bet other…
Whar can I say about dragon bet other than amazing ? Amazing choice of games , super fast payout and had some good wins .
What makes it amazing ? The staff ! The staff are not like other casinos and actually care , they are friendly and helpful .
Special thanks to Duncan who went above and beyond ! Honestly he was so friendly , professional and helpful and it really brightened my day ! Give the man a pay rise ! Keep hold of him as he is just amazing !
June 12, 2026
Unprompted review
Reply from DragonBet
Thanks Jonathan, we place a huge amount of importance on our team. It's really important as a growing business to have people who understand and care and we're really glad to heat they are hitting the mark.
Thanks for the review and thanks for using DragonBet
Great kind customer service by Duncan…
Great kind customer service by Duncan James thank u kindly
June 12, 2026
Unprompted review
Reply from DragonBet
Cheers Daniel and thanks for being a customer of ours
Brilliant site I made an error with the…
Brilliant site I made an error with the promotion contacted them they got back to me quickly and gifted the free spins. Thank you so much!
June 12, 2026
Unprompted review
Reply from DragonBet
No probs jess, hope the free spins worked out for you
Very bad experience opened account of…
Very bad experience opened account of course they let me deposit and right after suspended account now they refuse to refund my deposit which I haven't got chance to use. They require documents even I'm not holding active account with them. Very bad better to avoid it
June 11, 2026
Unprompted review
Reply from DragonBet
Hi Patka, we're very sorry that this is your experience and view.
To be clear, we would never and never have, held onto money that is not ours.
There are occasions however, when documentation is required to ensure that fraudulent account activity hasn't taken place in line with the terms and conditions agreed to upon sign up. If you get in touch with the customer service team they will be able to assist in helping you provide what is needed to release the funds.
Very good.good custemer servıce thank…
Very good.good custemer servıce thank you very much
June 11, 2026
Unprompted review
Reply from DragonBet
Cheers Hakan, and thanks for being a customer of ours
Owain was extremely helpful and…
Owain was extremely helpful and friendly on live chat
June 11, 2026
Unprompted review
Reply from DragonBet
Thanks Tommy, glad to hear Owain is representing what we're about as a company
Anthony was a great help and resolved…
Anthony was a great help and resolved my query
June 10, 2026
Unprompted review
Reply from DragonBet
Thanks Paul, appreciate you taking the time to write this. Anthony and all our customer service team are excellent (well we think so anyway)
Appreciate you being a customer and jump on the live chat if you ever need anything
Excellent service by Duncan Jones in…
Excellent service by Duncan Jones in customer services 👍🏻👍🏻
June 10, 2026
Unprompted review
Reply from DragonBet
Cheers Mark, he's a superstar and hopefully represents what we are about as a family run business
Great support service from Ducan
Great support service from Ducan. He resolved issues very quickly. Great site and games
June 10, 2026
Unprompted review
Reply from DragonBet
Cheers Scott, he's been getting a lot of praise lately and rightly so!
Thanks for the review and thanks for being a customer of ours
Duncan really helpful and quick and…
Duncan really helpful and quick and good to chat too
June 9, 2026
Unprompted review
Reply from DragonBet
Thanks for taking the time to review and for being a customer of ours. We'll let Duncan know you gave him a shout out
Just joined been great so far and great…
Just joined been great so far and great customer support from Anthony which is rare on betting sites nowadays.
June 9, 2026
Unprompted review
Reply from DragonBet
Cheers Thomas, as a family business it's a really important measure for us. Good luck with the site
Easy to use site and quick withdrawal
Easy to use site and quick withdrawal.
I had issues with accessing some games but after talking to Anthony he sorted it out quickly for me.
I don’t play big stakes but happy with the website.
June 5, 2026
Unprompted review
Reply from DragonBet
Cheers Julie,
Really pleased to hear the issues were sorted. Good luck with the site and if you ever encounter a problem again be sure to jump on the live chat.
First time emailing DragonBet and…
First time emailing DragonBet and thanks to Duncan everything went really well Thankyou duncan
June 8, 2026
Unprompted review
Reply from DragonBet
That's great Anne, really pleased to hear Duncan was able to help. Feel free to get in touch whenever.
Good luck and thanks for your custom
Spoke with customer support agent…
Spoke with customer support agent Duncan regarding a bet that was settled incorrectly. The replies were instant via email and the issue was resolved within 5 minutes. Thanks again Duncan
June 7, 2026
Unprompted review
Reply from DragonBet
Cheers Steski, first of all apologies about the incorrect settlement but I'm glad it got sorted. Thanks for being a customer of ours
Quick to help answer my question
Quick to help answer my question. Duncan J was great. Nice to use a bookie that feels like they care about the punter
June 7, 2026
Unprompted review
Reply from DragonBet
Thanks Tara, we genuinely do. Appreciate the support and the review
10out of 10 best gambling site ive…
10out of 10 best gambling site ive played on in years. I won and cashed out £1000 before I even made a deposit and it was instant and I couldn't of spoke to 2 better guys than Duncan and drew
June 6, 2026
Unprompted review
Reply from DragonBet
Thanks Wayne, really pleased that the team are reflecting what we as a company set out to be. Best of luck going forward and well done on the win
Great site good slots
Great site good slots and best customer service from duncan and drew
June 7, 2026
Unprompted review
Reply from DragonBet
Cheers Claire, thanks for using us and thanks for the kind words
Very quick response
I received very quick responses from Duncan, when using the live help chat feature
June 7, 2026
Unprompted review
Reply from DragonBet
Thanks Mo, we're going to have to give Duncan a pay rise with all the praise he's been getting on here!
Thanks for using the site and best of luck
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.