Dragonfly CBD Reviews 

342
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We tried Dragonfly's Hemp CBD Body & Facial Care Cream on our hands that were chapped to the point of cracking and bleeding. The bleeding stopped immediately and the cracks healed within a day. Th... See more

Rated 5 out of 5 stars

I have Ataxia and the symptoms, (tremors, tight muscles, fatigue, slurred speech) improved almost immediately. I've been taking Low Strength CBD for two weeks, a total of 10 drops during the day. W... See more

Company replied

Rated 5 out of 5 stars

I won a 30ml bottle of 1000mg narrow spectrum cbd oil from a Christmas competition. I'd tried another brand the previous year but didn't notice any effects. But with dragonfly, honestly, the first nig... See more

Company replied

Rated 4 out of 5 stars

Delivery was very prompt after ordering. I am trying this for a very painful arthritic knee and have so far found that it does indeed considerably reduce pain. Much more so than the prescribed co -... See more

Company details

  1. Vitamin and Supplements Store

Written by the company

Dragonfly CBD is designed better, creating the best CBD Oil in the UK and Europe. Our team of specialist farmers and scientists craft CBD from seed to shelf, using only the best organically grown Cannabis Sativa L. with pioneering extraction and formulation techniques to develop what we believe is the world’s best CBD. Don’t just take our word for it, try it yourself or read our reviews.


Contact info

4.0

Great

TrustScore 4 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(342)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dragonfly's Hemp CBD Body & Facial Care Cream

We tried Dragonfly's Hemp CBD Body & Facial Care Cream on our hands that were chapped to the point of cracking and bleeding. The bleeding stopped immediately and the cracks healed within a day. This product is wonderful, and we feel really good about the ingredients since they are all natural. On top of it all, the company's customer service was fabulous!

December 14, 2025
Unprompted review
Rated 3 out of 5 stars

The taste

I have tried other cbd oils and they have a plant like taste. I tried Dragonfly 300 today and the taste made me retch. It has an unpleasant fishy taste, which is very off putting if you don't like fish. I would recommend the flavoured versions in future.

December 23, 2023
Unprompted review
Rated 1 out of 5 stars

Missing orders and missing customer…

Missing orders and missing customer service which from looking at the reviews, seems to be a theme. Reached out a couple of times and got no reply so will be cancelling my subscription before I lose anymore money. Avoid this company. Absolute blaggers.

September 13, 2023
Unprompted review
Rated 1 out of 5 stars

Joined the subscription service and…

Joined the subscription service and have not received any cbd oil for the past two months but payment has been taken. Will not respond to emails or phone calls.
Do not order from ghis company.

October 19, 2023
Unprompted review
Rated 1 out of 5 stars

I like the Dragonfly CBD oil

I like the Dragonfly CBD oil, but their customer service is non-existent. I have ordered the oil a few times and am now on a repeat subscription. However, I have not received my last order and despite contacting Dragonfly via their website and email multiple times, I have received no response. It has been 28 days and I still haven't received my order or any communication from the company.

October 17, 2023
Unprompted review
Rated 1 out of 5 stars

BEWARE..orders not sent and no response

Ordered 10 days ago. Nothing about delivery. Unable to contact as website chat always states no one available. No response from repeated request about my order. Has this company folded. Beware before you order from them.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered cbd oil on Father’s Day .next…

I ordered cbd oil on Father’s Day .next day delivery so it was supposed to come on Tuesday .I had to wait a whole week for a parcel ,wrote two messages about what’s going on to the email addresses provided on their website,no respond up to this day .so sad cause I purchased their products two times before and everything was perfect

June 18, 2023
Unprompted review
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi there,

We're so sorry to hear you haven't received your Father's Day order. I cannot see any previous correspondence from you, please email me directly at nanda@dragonflycbd.com and I will sort this out for you ASAP.

Apologies and many thanks,

Rated 5 out of 5 stars

Convenient Subscription!

Very happy with my subscription of CBD patches from Dragonfly.
No issues with use of product, high-quality and does the job. Delivery is always on time and security packaged.
Various flavours of oils that are conveniently sized so handy to keep in a bag etc. Very happy with this company and brand of CBD, will continue to use their products into the future.

May 25, 2023
Unprompted review
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi Flo,

Thanks so much for the wonderful review, we're glad our oils are helpful to you!

All the best,

Rated 2 out of 5 stars

I give a reluctant 2 stars because I…

I give a reluctant 2 stars because I normally have very good service. However, I made a purchase 2 weeks ago and am yet to receive it. Although, the problem may be in transit.

April 23, 2023
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi there,

We apologise for the delays on receiving your oils, we can see you received your order after you got in touch with our customer service.

Thanks for letting us know, apologies again and have a fantastic day.

All the best,

Rated 1 out of 5 stars

Terrible

Terrible. Out of date products received and no response from customer services. Do not buy from these people.

April 23, 2023
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi Alexander,

We're deeply sorry for the short dated stock. We've had some issues with our E-commerce warehouse for the past month.

As mentioned in the last reply, we will go ahead and get a refund for you.

Our oils are also available on Prime on Amazon, long-date with next day delivery if that is more convenient for you.

All the best,

Rated 1 out of 5 stars

It’s not arrived and no one replied to…

It’s not arrived and no one replied to my emails! Very disappointed.

April 22, 2023
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi Julie,

We're very sorry for your missing parcel. We've had some issues with our E-commerce warehouse for the past month.

We are emailing you now with an option for a refund or for your order plus a few gifts from us.

Our oils are also available on Prime on Amazon for next day delivery if that is more convenient for you.

All the best,

Rated 5 out of 5 stars

I have found Dragonfly to provide…

I have found Dragonfly to provide excellent customer service. The product I order is brilliant and can recommend CBD oil it really does make a difference.

April 12, 2023
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi Yvonne,

We are so glad to hear you enjoy our CBD oils and customer service. Thank you very much for the review. Please don't hesitate to reach out to us with any questions.

All the best,

Rated 5 out of 5 stars

Online ordering is easy

Online ordering is easy. Kept up to date where your goods are,and prompt delivery. The cbd oil is very good .for me the best.

April 5, 2023
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi Peter,

We are so glad that you find our CBD oils beneficial. Thank you very much for the review.

All the best,

Rated 4 out of 5 stars

Big delay in the delivery of an order

Big delay in the delivery of an order, but hadn’t been notified of the delay. Eventually spoke to Ahmed who sorted everything out for me, arranging a refund for the items that were out of stock and delivery of the rest of the order that was available

March 17, 2023
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi Ann,

I apologise for this. We had an issue with our current warehouse for the last month which affected orders. We are glad we were able to help and get you your refund.

Our oils are also available on Prime on Amazon, for next day delivery if you so wish to try them still.

All the best,

Rated 1 out of 5 stars

Not Happy! I ordered 4 bottles of CBD oil in…

I ordered 4 bottles of CBD oil in january on a special offer for about £190. When they arrived one was broken and had lost the contents but the other 3 were ok. I took photos and sent them with an email but had no reply. Then I noticed that the expiry date on the remaining 3 bottles was feb 2023! So all in all a complete waste of money! I will not be using them again.

January 10, 2023
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi there,

We would like to start by expressing our sincere apologies for the experience you had.

We have now emailed you with an offer to replace your order with some freebies from us, if you wish.

Once again, we apologise for any inconvenience caused, and we would like to thank you for bringing this issue to our attention.

Sincerely,

Rated 5 out of 5 stars

Five star service

February 18, 2023
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi Peter,

Thanks so much for your review and glad you enjoyed our products!

All the best,

Rated 2 out of 5 stars

Disappointing product and non-existent customer service for the price point.

Delivered 2 items with close (1.5 months) expiry date and when tried to contact customer service (3 times now, twice via chat and once via email) - no response.
Very disappointing product and non-existent customer service for the price point.

February 24, 2022
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi Kristine,

So sorry to hear that you were unsatisfied with our 2-for-1 sale and products, we have reached back to you via email offering replacements.

All the best,

Rated 5 out of 5 stars

I absolutely feel the benefits of…

I absolutely feel the benefits of taking CBDon on a daily bases. I can feel my energy level get increase, also my anxiety seeing to get lower.
Many Thanks

February 9, 2023
Dragonfly CBD logo

Reply from Dragonfly CBD

Hi Jonai,

We're so happy to hear you found our CBD oils beneficial! Thanks for your thoughtful review.

All the best,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look