dragonflyshipping.com.au Reviews 

599
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt and efficient delivery service, noting quick arrivals and excellent communication with timely tracking updates. Packages are frequently reported to be in good condition, left in safe locations, and delivered by professional, friendly staff. Conversely, a small portion of people felt dissatisfied with customer service, describing it as unhelpful and unresponsive. Many also experienced issues with unreliable tracking, missed deliveries, or packages not arriving as expected, alongside concerns about parcels being mishandled or left in unsafe locations.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant dissatisfaction.... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers reporting rude and unhelpful... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as the "poorest... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It's hit or mostly miss with this company. Our clear delivery signs are usually ignored and packages left in view of anyone walking past. I wish Amazon could find alternate delivery methods, even if I... See more

Rated 5 out of 5 stars

I've noticed Amazon has been using this delivery team for a while now, and I have to say—they’ve been absolutely outstanding. Every single delivery to Katoomba has arrived on time, without a hitch. Th... See more

Rated 5 out of 5 stars

I’ve had a few parcels delivered by Dragonfly. The service is fast and my parcels have always been in top condition and not beaten or thrown about. I’ve even received Saturday deliveries. I can’t faul... See more

Rated 5 out of 5 stars

Another 10/10 experience with Dragonfly Courier. They are consistently efficient, and the delivery updates are excellent—detailed and spot on. My parcels always arrive in perfect condition and are lef... See more


3.1

Average

TrustScore 3 out of 5

599 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.1

All reviews

(599)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

will lose your package

They have lost my package and refuse to find out where it has gone, their delivery drivers are lazy and their customer support is bad.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Very frustrating delivery attempts

We are very frustrated with the delivery service. We have received two out of the three notices for delivery attempts and we have been home both times. There is no contact number to call. As well, the second notice was stuck to the outside of the entrance to our condo. Very unprofessional and, I believe, lazy delivery attempts. Sue Thompson, Newmarket, ON

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

SONGMICS Clothes Drying Rack,

Hello, i would like to first up say that i would recommend highly to anyone, thinking about using a courier service as to they will send you notifications on when your parcel will arrive and that is a plus.There was this one mishap that didn.t go according to plan so i rang up Dragonfly and to my suprise they were most helpful regarding this one deliverly time and solved the issue in no time, other then that one time i have been most happy with all other deliveries.So thank you Dragonfly and keep up the good work.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazon deliveries are great :)

We live in a house which makes things easier. We have had a number of deliveries from Amazon use the Dragonfly service. Boxes are in mint condition. The drivers have left in a safe place when we’re not home and have been really friendly when we are.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Another 10/10 experience with Dragonfly…

Another 10/10 experience with Dragonfly Courier. They are consistently efficient, and the delivery updates are excellent—detailed and spot on. My parcels always arrive in perfect condition and are left in a safe spot at my home. I’m always happy when I see they are handling my delivery. It gives me peace of mind every time. Thank you for the great service.

August 5, 2025
Unprompted review

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