dragonflyshipping.com.au Reviews 

598
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt and efficient delivery service, noting quick arrivals and excellent communication with timely tracking updates. Packages are frequently reported to be in good condition, left in safe locations, and delivered by professional, friendly staff. Conversely, a small portion of people felt dissatisfied with customer service, describing it as unhelpful and unresponsive. Many also experienced issues with unreliable tracking, missed deliveries, or packages not arriving as expected, alongside concerns about parcels being mishandled or left in unsafe locations.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant dissatisfaction.... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers reporting rude and unhelpful... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as the "poorest... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It's hit or mostly miss with this company. Our clear delivery signs are usually ignored and packages left in view of anyone walking past. I wish Amazon could find alternate delivery methods, even if I... See more

Rated 5 out of 5 stars

I've noticed Amazon has been using this delivery team for a while now, and I have to say—they’ve been absolutely outstanding. Every single delivery to Katoomba has arrived on time, without a hitch. Th... See more

Rated 5 out of 5 stars

I’ve had a few parcels delivered by Dragonfly. The service is fast and my parcels have always been in top condition and not beaten or thrown about. I’ve even received Saturday deliveries. I can’t faul... See more

Rated 5 out of 5 stars

Another 10/10 experience with Dragonfly Courier. They are consistently efficient, and the delivery updates are excellent—detailed and spot on. My parcels always arrive in perfect condition and are lef... See more


3.2

Average

TrustScore 3 out of 5

598 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(598)

115 reviews in the last 12 months

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Rated 1 out of 5 stars

Useless drivers.

By knowing that they need to ring a customer when they are at the door. I live in a multi story secure building so just because the ground floor is locked this doesn't mean the driver don't try contacting me.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

I love Dragonfly Shipping

I love Dragonfly Shipping. They are efficient and so quick - ordered one day and delivered the next, thanks to Amazon and Dragonfly Shipping. I have never had any trouble with Dragonfly and I love Amazon Prime. Very economical purchases.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great communication, very fast and package in mint condition! Highly recommended!

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Courier

I have received many packages from Dragonfly, and I rate them the best of all my courier experiences. Packages arrive in perfect condition, quickly from Amazon within 1-3 days and always arrive within the time stipulated.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Living on Bribie Island, we are used to slow deliveries. However, I have to say the last three deliveries by Dragonfly Shipping have been brilliant. Orders have arrived very promptly, usually within about 24 hours of ordering, on time, with excellent communication, and delivery expectations well met. I cannot fault the service. Thank you.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great and accurate updates

I love prompt tracking updates and prompt delivery times. The courier was great to provide acknowledgment that I picked my parcel from the door as he drove off. This is a far better courier service.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt service

This delivery service has only delivered a few parcels to me so far but it’s prompt tracking updates and prompt delivery times. The courier has been friendly and courteous. Much better than some other courier services. Thanks. ☺️

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Dragonfly to handle a…

I recently used Dragonfly to handle a shipment, and I couldn't be more impressed with the service. From the moment I booked, everything was smooth and professional. Their communication was clear and timely, the tracking system was accurate, and the shipment arrived right on schedule.

What really stood out was the attention to detail and customer care. The team was responsive, courteous, and genuinely invested in making sure my package got to its destination safely.

I'll definitely be using them again in the future—and recommending them to anyone looking for reliable and efficient shipping services.

July 28, 2025
Unprompted review

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