Dragonhawkofficial Reviews 

219
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the tattoo machines and equipment, noting their smooth performance and reliable functionality. People also mention that shopping online is straightforward, discovering affordable options that suit both beginners and experienced professionals alike. Some reviewers were not happy with delivery times, experiencing long international shipping delays or confusing tracking problems. A few other people also felt that certain orders arrived damaged, missing parts, or failed to function properly after minimal use. Conversely, a small portion of people felt frustrated when trying to resolve these unexpected issues with customer service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with quiet, low-vibration... See more

Quality

Clients share positive opinions on quality, frequently praising the amazing build, top tier materials, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report fast shipping, quick... See more

Delivery service

People report ambiguous experiences with delivery service, as some customers praise fast shipping times and... See more

Service

Consumers find service to be exceptionally fast, polite, and reliable. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered twice now from the Dragenhawk official website. It takes some time to arrive, but the packages are well-packaged, with no damage, and the shipment is trackable. Once I need new supplies... See more

Rated 5 out of 5 stars

Have bought two machines from dragonhawk. Their service is amazing, arrived in New Zealand super fast and the machines are awesome. I am only new at this but so far I am Super happy with the purchases... See more

Rated 5 out of 5 stars

Picked up a Mast Fold 2 after using a wired machine and I absolutely LOVE it. My wired machine was significantly more money but now the fold 2 is my go to, every day machine. Id love some more colou... See more

Rated 5 out of 5 stars

Customer service is excellent. Very fast and very accommodating. The Dragonhawk Mast Pro, Year of the Horse machine is a real beauty. Very quiet, very little vibration. No comparison to my coil mach... See more


Company details

  1. Tattoo Shop

About Dragonhawkofficial

Written by the company

Dragon Hawk was founded in 2001 with the aim of enriching the tattoo market with tools that simplify the art of tattooing.

Dragon Hawk creates equipment suitable for beginner and professional tattoo artists. With people in mind, Dragon Hawk tries to provide an array of products made specifically for tattooing purposes. We are a team of tattoo enthusiasts who share a love for this art and are deeply rooted in the art of tattooing culture.

In 2006, we quickly established ourselves as one of the market leaders for innovative, high-quality tattoo equipment according to the highest quality and medical standards.


Contact info

4.2

Great

TrustScore 4 out of 5

219 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(219)

100 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i writed a 1 star review erlier

i writed a 1 star review erlier, now i can say thank you! got a refund that i asked, really appreciate the communication, and service! thanks guys for everything. it is trully not a scam but a trustworthy company!

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Everything went well.....

When I order my dragomhawk year of the sneak I was disappointed after reading some reviews about their delivery some people said it takes for ever others they don't even get it so I was scared.....well everything went well I got my machine after I make the order on May 3rd and I did get it on the 16 I live in San Antonio Texas US......I did got nervous at times butt everything went well

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

The WJX Hyperforce machine is my…

The WJX Hyperforce machine is my favorite machine right now for the money it’s up there with my torques will be buying another one soon since I like to use multiple machines that are the same brand and for different setups highly recommend

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very worth buying from

Phenomenal customer service, tracking was available during the whole process and delivery was quick. I also got discounts so the purchase was very worth it.

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Bad package

That’s really bad i wait like 2 week for my package i buy like 400$ of things now i open the package and i buy nothing of that…i miss like 6-8 things on an order of 8 product!!

May 1, 2026
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Dear customer,

We sincerely apologize for the delay and appreciate your understanding.

We have just returned from the Labor Day holiday and are currently processing your request.

Could you please offer us your order number?We will check for you

Rated 1 out of 5 stars

They told me 7 days be delivered i paid…

They told me 7 days be delivered i paid for fast delivery and yet im on week 2 with out my tattoo gun im pissed!!!

April 6, 2026
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Dear customer,

We sincerely apologize for the delay and appreciate your understanding.

Could you please offer us your order number?We will check for you

Rated 1 out of 5 stars

Asking customer to break the law

Upon trying to return the machine while having the warranty on it, they asked me to commit fraud by lying to customs that the package is worth $20 rather than $300. I told them I could not do that as that's breaking the law and I could face some serious fines or trouble. They proceeded to say they do all the time themselves so it was fine. No, I don't think commiting fraud against the government is fine.

*Edit* "If the parcel is returned with the original declared value, there may be customs duties, taxes, or handling fees involved during the return process."
Look at them still asking for me to break the law. Absurd. If you have another solution I'd like to hear it because the batteries aren't working and I purchased the warranty.

April 1, 2026
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Dear customer,



We are sorry to hear about your experience with the return process, and we sincerely apologize for the inconvenience caused.



We would like to proactively discuss the return situation with you and see how we can provide a more convenient solution. Please kindly contact us or reply to us directly so that we can communicate further and help resolve this matter as smoothly as possible.



We look forward to hearing from you and working with you toward a satisfactory solution.



Best regards,

Rated 1 out of 5 stars

A colleague of mine ordered from this…

A colleague of mine ordered from this site 3 months ago, and has yet to receive his order or tracking information. They took the money real quick but no updates and no machine. I was going to recommend ordering from this site after he received his order because the prices were affordable but now it's a big thumbs down and I will let all my tattoo artists and local businesses know not to order from here...VERY UNPROFESSIONAL and VERY DISAPPOINTING!!!!!

February 9, 2026
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Dear customer,

We sincerely apologize for this siatuation and any inconvenience caused by this, Could you please offer us your order number?We will chck and assist this problem asap.

Rated 1 out of 5 stars

Scam website

Scam website! Placed an order and never received a confirmation email or tracking number! Contacted them through email and they have no record of the sale! Bank took the money out weeks ago and it has their name on it!

March 9, 2026
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Dear customer,

We sincerely apologize for this siatuation and any inconvenience caused by this, Could you please offer us your order number?We will chck and assist this problem asap.

Rated 5 out of 5 stars

Very content

I have ordered twice now from the Dragenhawk official website. It takes some time to arrive, but the packages are well-packaged, with no damage, and the shipment is trackable. Once I need new supplies, I will defenitely order again.

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

Order never delivered

I ordered a product from this website exactly two months ago, but unfortunately I still have not received it.

The company keeps directing me to the shipping carrier, but despite providing all the required information, the carrier has not delivered my order.

I have been dealing with this issue every day for the past two months with no resolution.

Think twice before ordering from this website.

November 25, 2025
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Dear customer,

We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this delay has caused.

Please send us your order number and any relevant shipping details, and we will look into your case as soon as possible. We understand how upsetting it is to deal with this for such a long time without a resolution.

Once we receive your information, we will review the situation carefully and do our best to assist you in resolving it as quickly as possible.

Best regards,

Rated 5 out of 5 stars

Love my machine!

Picked up a Mast Fold 2 after using a wired machine and I absolutely LOVE it. My wired machine was significantly more money but now the fold 2 is my go to, every day machine.
Id love some more colours and designs like leopard print, or glitter. Id buy them all!!

January 6, 2026
Unprompted review

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