Dragonhawkofficial Reviews 

220
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the tattoo machines and equipment, noting their smooth performance and reliable functionality. People also mention that shopping online is straightforward, discovering affordable options that suit both beginners and experienced professionals alike. Some reviewers were not happy with delivery times, experiencing long international shipping delays or confusing tracking problems. A few other people also felt that certain orders arrived damaged, missing parts, or failed to function properly after minimal use. Conversely, a small portion of people felt frustrated when trying to resolve these unexpected issues with customer service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with quiet, low-vibration... See more

Quality

Clients share positive opinions on quality, frequently praising the amazing build, top tier materials, and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report fast shipping, quick... See more

Delivery service

People report ambiguous experiences with delivery service, as some customers praise fast shipping times and... See more

Service

Consumers find service to be exceptionally fast, polite, and reliable. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered twice now from the Dragenhawk official website. It takes some time to arrive, but the packages are well-packaged, with no damage, and the shipment is trackable. Once I need new supplies... See more

Rated 5 out of 5 stars

Have bought two machines from dragonhawk. Their service is amazing, arrived in New Zealand super fast and the machines are awesome. I am only new at this but so far I am Super happy with the purchases... See more

Rated 5 out of 5 stars

Picked up a Mast Fold 2 after using a wired machine and I absolutely LOVE it. My wired machine was significantly more money but now the fold 2 is my go to, every day machine. Id love some more colou... See more

Rated 5 out of 5 stars

Customer service is excellent. Very fast and very accommodating. The Dragonhawk Mast Pro, Year of the Horse machine is a real beauty. Very quiet, very little vibration. No comparison to my coil mach... See more


Company details

  1. Tattoo Shop

About Dragonhawkofficial

Written by the company

Dragon Hawk was founded in 2001 with the aim of enriching the tattoo market with tools that simplify the art of tattooing.

Dragon Hawk creates equipment suitable for beginner and professional tattoo artists. With people in mind, Dragon Hawk tries to provide an array of products made specifically for tattooing purposes. We are a team of tattoo enthusiasts who share a love for this art and are deeply rooted in the art of tattooing culture.

In 2006, we quickly established ourselves as one of the market leaders for innovative, high-quality tattoo equipment according to the highest quality and medical standards.


Contact info

4.2

Great

TrustScore 4 out of 5

220 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(220)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality machine but package got lost in the mail

I ordered the year of the dragon tattoo set but my first order got lost in the mail…after a while The support team confirmed it was lost and sent a replacement tattoo gun that was the same as the one I had ordered and it arrived very quickly. Im overall happy with the care given to the customer and the quality of the machines but shipping the product and it beign lost in the mail made me a little uncomfortable other than that its a %100 reliable site haha ❤️ tysm

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

The site sell on PayPal pay Later…

The site sell on PayPal pay Later method (but in the end they take the full amount from your bank account) it's misleading, a scam!!!

June 22, 2025
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Thanks for your message. We're sorry for the confusion, but the payment issue you're experiencing is related to the PayPal Pay Later platform, which is managed directly by PayPal — not by us.

That said, we're here to help! Please send us your order number, and we’ll gladly assist you in following up and resolving the issue.

Rated 5 out of 5 stars

Bought Mast P20 and love it

Bought Mast P20 and love it. Great machine for not so experienced but also for fine work. Delivery went very well and I was updated with delivery status the whole time. I am satisfied with the purchase and going to shop here again soon.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality needles

Great quality needles and fast shipping! I’m very happy with my order—everything arrived perfectly packaged and exactly as described. Definitely my go-to for tattoo supplies now!

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a spare battery for my Archer…

I ordered a spare battery for my Archer S tattoo machine and it never arrived. I contacted both Dragonhawk and the delivery service about helping me track my package. Dragon hawk told me to contact the delivery company and if there was no help from them Draginhawk themselves would figure it out from ther. The delivery company said my address was not registered on google maps even though I had successfully received my Archer S from a previous order. I updated my delivery location with an exact coordinates and a screenshot picture of the building in google maps. Both the delivery company and Dragonhawk are ignoring my emails. A huge waste of money and waste of time.

May 3, 2025
Dragonhawkofficial logo

Reply from Dragonhawkofficial

We’re truly sorry to hear about your experience and the frustration this has caused. Please know that this is absolutely not the level of service we aim to provide.

Thank you for updating your delivery details with coordinates and a screenshot — that’s incredibly helpful. We deeply apologize if your previous messages were missed. We want to make this right for you.

Could you please resend your updated information to us or reply here directly? We will escalate this immediately and follow up with both the delivery company and internally to ensure a resolution — whether that’s a replacement or a refund.

Thank you for your patience, and we truly appreciate you giving us the opportunity to fix this.

Rated 5 out of 5 stars

Amazing products!

Everything I've bought from them has been top tier! From the Year of the Dragon edition for the Fold Pro to the Dragonhawk Yue cartridges have been phenomenal.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Just AMAZING

I can’t say enough how amazing their products are. I have two machines from them, needless and also tried their skin. All is amazing. My favorite machine is my Fold pro 2. That’s machine is fantastic. I also had to deal with some warranty and their customer service did everything they could to make me happy and satisfied. If you are worried or not sure don’t be because this is legit company!!!!!

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Dragonhawk are the bomb.

My first order from Dragonhawk was the Mast Fold Pro2. The purchase process went smoothly and painless. The machine shipped to me and was at my door in Canada within 10 days. Well packaged, and is still going like a champ. I love this machine. I have bought another machine from them since and it is awesome also. I have contacted product support with questions on yet another machine and the replied promptly and courteously within 24 hours, answering all my questions.
Highly recommend Dragonhawk. They've definitely done right by me.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Since 2020

I made my 1st purchase from Dragonhawk during the beginning of the pandemic in 2020, it was the mast tour tattoo pen. Since then I have purchased 3 more tattoo machines all of which are well constructed and have yet to fail me. Aside from the machines I've found every other product I've purchased to be of above exceptional quality. Thank you Dragonhawk for producing quality products at an affordable price range.

Sincerelt
19ADAM72

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

First time buying and I admittedly was a little nervous. But I needn’t of worried, I bought the Fold3 kit and everything arrived perfectly. Machine is great and packs a punch. Will definitely buy from Dragonhawk again!

May 11, 2025
Unprompted review

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