Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
Company replied
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Review summary
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Reviews shaping this summary
Good products at reasonable prices. But, delivery took over 3 weeks for delivery and not as expected within 7 days. This didn’t help us on site at all and caused delays.
Company replied
Good prices, good website. unfortunately part of the order was delayes and updates on when it would be delivered were not great. Had to call a couple of times. Bit of confusion about deliver dates as... See more
Company replied
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
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Company details
About Drainage Superstore
Written by the company
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. We pride ourselves on high levels of customer satisfaction and effortless convenient shopping for all your drainage requirements.
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore Details
Written by the company
- Above and beyond . . .
- We pride ourselves on our customer care. We promise to do everything we can to provide you with a second-to-none service. No order too big or small.
Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6K reviews
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Product as described and well packaged
Product as described and well packaged. Excellent service and communication with delivery sooner than expected
December 17, 2025
Reply from Drainage Superstore
Hi SBH,
Many thanks for the 5 stars! We hope to see you again in the future.
Kind regards,
Phil.
Poor packaging
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have easily fallen out of the hole in the end of the box.
December 14, 2025
Reply from Drainage Superstore
Good morning,
Sorry for the damage to the packaging, and thank you for raising this with us! We appreciate you still leaving us 4*'s.
Many thanks for your valued custom, and if we can help with anything in the future please let us know.
Kind regards,
Phil.
All good and on time
December 11, 2025
Reply from Drainage Superstore
Good morning,
Thank you for leaving us five stars! We massively appreciate it.
Kind regards,
Phil.
excellent service delivered on time
December 11, 2025
Reply from Drainage Superstore
Good morning,
Great to see that this reached you on time. Thank you for leaving us 5 stars!
Kind regards,
Phil.
Excellent service and goods
December 17, 2025
Reply from Drainage Superstore
Hi Frank,
Great to hear that you're happy with both the service and product. Thank you for leaving us 5 stars!
Kind regards,
Phil.
Excellent
Easy to order, speedy delivery, excellent price.
Will certainly order from them again.
December 17, 2025
Reply from Drainage Superstore
Good morning,
Great to hear, thank you for the five stars, and we look forward to seeing you again in the future.
Kind regards,
Phil.
The nicest possible people to deal with…
The nicest possible people to deal with who go above and beyond.
December 17, 2025
Reply from Drainage Superstore
Hi DRM,
Thank you for the brilliant review. We're glad to have been able to assist, and please let us know if you need anything in the future.
Kind regards,
Phil.
Selling a good range of products, available and delivered fast
Had the product I wanted, very few insulation stockists had it. Good price and the local delivery was a good option. Very well packed and delivered on time.
December 5, 2025
Reply from Drainage Superstore
Hi Mr Thompson,
We're glad to have been able to help. Thank you for leaving us this 5* review!
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Roger,
You're more than welcome, we're happy to have been able to get everything to you on time.
Thanks for ordering with us and for your 5* review.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Nick,
Thank you for the 5 star review! It is massively appreciated.
Kind regards,
Phil.
Excellent website
Excellent website, easy to order, great products and excellent service. I’m really pleased with my product and price.
December 15, 2025
Unprompted review
Reply from Drainage Superstore
Hi James,
Thank you for your 5* review! Fantastic to see that you're pleased with your order, and we hope to see you again in the future.
Kind regards,
Phil.
Good value and service
December 14, 2025
Reply from Drainage Superstore
Hi Thomas,
Excellent news, thank you for taking the time to feed this back.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Philip,
Thank you for leaving us 5 stars, and for your valued custom. We hope to see you again in the future.
Kind regards,
Phil
Reply from Drainage Superstore
Good Evening,
Thank you for taking the time to leave a review.
I can see this has been actioned today and replacements are due to be delivered to you tomorrow.
Apologies you received damaged items however I hope this is resolved quickly for you.
Kind Regards
Samantha
Reply from Drainage Superstore
Hi Selina,
I am glad the delivery went well, and that the driver was friendly. Thanks for the 4 star review!
Kind regards,
Phil.
Items turned up on multiple deliveries…
Items turned up on multiple deliveries at various times. Canceled part of the order as it was taking to long to arrive. I paid £250 for delivery. I would have expected it to arrive all together and within a couple of days from placing the order
December 1, 2025
Reply from Drainage Superstore
Good Evening,
Thank you for taking the time to leave us a review.
I do apologise that you were not aware that these items would not be arriving all together. We are a drop ship company and a lot of our items do get delivered directly from the manufacturer to our customers. The items on your order were on various different lead times and it does state this information in our transport policy. I am sorry if this was not clear to you upon placing your order.
I can see your items have been delivered and you have been refunded for the items that you cancelled.
Kind Regards
Samantha
Really great quality bags great price…
Really great quality bags great price and delivery competitively priced
December 1, 2025
Reply from Drainage Superstore
Hi Victoria,
Thank you for the 5 stars! We're happy to see that the items were well priced, without compromise on quality.
Kind regards,
Phil.
First time order with this supplier
First time order with this supplier. Very easy process and rapid delivery.
Impressed by the number of documents and guides for channel drains, so was confident of buying the correct products.
December 7, 2025
Reply from Drainage Superstore
Good afternoon,
We like to make things as straightforward as possible, and are glad to see that the guides assisted you.
If you need anything in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Very happy with the goods fits…
Very happy with the goods fits perfectly
Shame about the DX delivery
December 4, 2025
Reply from Drainage Superstore
Hi Paul,
Thank you for your 5* review, and please accept our apologies if you experienced issues with the courier.
We're glad to see you're happy with the products, and if we can help further please let us know.
Kind regards,
Phil.
The staff have KNOWLEDGE about the products they are selling ---WOW
I wasn't quite sure of the product, one call and it was sorted. Order placed and delivery the following morning -- ahead of schedule. You really can't ask for better service. ALL THIS AND A BETTER PRICE THAN ANYWHERE IN THE UK- Brilliance in this day and age.
November 26, 2025
Reply from Drainage Superstore
Good afternoon,
This is music to our ears - thank you for feeding this back! We really appreciate the 5 stars, and hope to see you again in the future.
Kind regards,
Phil.
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