Team were amazing. Showed us all the underground issues that we need to sort out and cleared the immediate blockage to get us functioning again❤️
Company replied
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See what reviewers are saying
I called on Friday morning and spoke to Lewis Greenhill who was very accommodating; he arranged a call out for Monday morning. Nathan arrived, having called 25 minutes prior, which I thought was a ni... See more
Company replied
The gentlemen who did the work were pleasant and courteous. They were very fast and seemed to know exactly what they had to do. To their credit, as they couldn't finish the job, they only took a 5... See more
Company replied
We contacted Drain Doctor after an unpleasant smell led us to try and unblock our drains unfortunately resulting in the drain rods getting stuck in the drain. After filling out the online form at 6... See more
Company replied
Company details
About Drain Doctor - Cardiff
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company
We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call-outs and planned preventative maintenance.
Since 1994, our local engineers have been delivering a truly 24/7, 365-day service becoming a trusted partner for homeowners and businesses alike.
Contact info
Building 4, Campus,Buckingham Rd,, NN13 7EL, Brackley, United Kingdom
- 02920 600143
Book an engineer in 2 minutes
4.5
Excellent
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Came next day after they were called. Great. Friendly operative (Dennis). Good service. 👍
March 8, 2024
Unprompted review
Reply from Drain Doctor - Cardiff
Thanks for your feedback!
We're delighted to hear that you received great service. 😊
Thanks,
Calum
Great guys and true to words
Lewis responded to my online request almost immediately with next day visit from Dennis who assessed the effort required and gave me a price there and then.
Job was attended over 2 days, Dennis was a very friendly guy, explaining everything at each step of the way. The sewage lines were difficult to access through a sealed manhole but with a very can do attitude, Dennis accessed the lines and jetted then clear. The blockage happened to not be on my property but I was advised to contact Welsh Water who have since been trying to work to a permanent resolution.
I would definitely recommend and if further work is required on my property, I will be sure to use again.
February 28, 2024
Unprompted review
Reply from Drain Doctor - Cardiff
Thanks for your feedback!
We're delighted to hear that you received a prompt response from the team and that the process was explained thoroughly. We'll be here to help if you need any further support. 😊
Thanks,
Calum
Charged twice for the same job & Charges are high
Charged twice for the same job. Initially 220+VAT to clear and then again the problem continues. Then I called again and said there was block with brush and charged another 250+VAT. Do not recommended to anyone.
February 29, 2024
Unprompted review
Reply from Drain Doctor - Cardiff
Hello,
We are sorry to hear you weren't completely satisfied with the cost.
Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.
If this process was not followed or if you would like me to look into the work completed, please email your postcode to UK.Feedback@nbly.com and I will investigate this further for you.
Thanks
Calum
Quick and excellent service
Quick and excellent service, really helpful, sorted the problem, very tidy.
February 21, 2024
Unprompted review
Reply from Drain Doctor - Cardiff
Thanks for your feedback!
We're delighted to hear that you received quick and excellent service. 😊
Thanks,
Calum
Caerphilly Drain Doctor
Caerphilly Drain Doctor - denis was so helpful. With camera we could see all drains in good repair. He cleared two drains, unblocked our kitchen sink, and repaired our washing machine down service. 10/10. Really nice guy too.
February 12, 2024
Unprompted review
Reply from Drain Doctor - Cardiff
Thanks for your feedback!
We're delighted to hear that you received helpful service from Denis and that the issues were resolved. 😊
Many thanks,
Calum
Arrived same day and sorted blocked…
Arrived same day and sorted blocked shower straight away.
February 7, 2024
Unprompted review
Reply from Drain Doctor - Cardiff
Thanks for your feedback!
It's great to hear that you received a same-day visit and the issue was resolved straight away. 😊
Thanks,
Calum
Great service and a lovely bloke too
Great service and a lovely bloke too. Very prompt at helping us.
December 18, 2023
Unprompted review
Reply from Drain Doctor - Cardiff
Thanks for your feedback!
We're delighted to hear that you received great service. 😊
Many thanks,
Calum
Very friendly professional
Very friendly professional, polite engineer. Would recommend thank you Deni
December 8, 2023
Unprompted review
Reply from Drain Doctor - Cardiff
Thanks for your feedback!
We're delighted to hear that you received friendly service and that you would recommend us. 😊
Thanks,
Calum
Excellent
Turned up on time, gave a very comprehensive explanation of the problem and cleared the problem within an hour
November 29, 2023
Unprompted review
Reply from Drain Doctor - Cardiff
Thanks for your feedback!
It's great to hear that you received excellent service and the issue was resolved. 😊
Thanks,
Calum
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