Came out quickly, Adrian worked tirelessly to fix the problem (not standard drains) with use of cameras found a broken drain as the cause of blockage and gave options to rectify this wich we will be... See more
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Phoned 'Drain Doctor' as we had a blockage in the waste-pipe, coming from the upstairs loo. Made an appointment for a sevice engineer to call the following day. Engineer arrived promptly and quickly... See more
Company replied
What a great company. The lady who I spoke to in the initial call was lovely, helpful and efficient and within an hour or so a lovely guy called Charlie came to assess the situation. I cannot speak hi... See more
Company replied
Absolutely amazing service. Came out and sorted the issue within 24 hours and kept me updated all the way through the process of finding the issue.
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Company details
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Contact info
30 Plum Crescent, LE10 2NW, Hinckley, Leicestershire, United Kingdom
- 0808 156 1589
Book an engineer in 2 minutes
4.8
Excellent
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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Efficient, Tidy, Pleasant
Charlie was polite, pleasant and clear, who explained everything to us including the breakdown of costs before starting any work, he was tidy and efficient. Arrived on time. Really nice lad, a credit to Drain Doctor. We wouldn't hesitate to recommend this company
July 6, 2023
Unprompted review
Reply from Drain Doctor - Coventry
Thanks for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Outstanding service from Jessica!
Thank you Jessica for the regular updates and advice throughout the time my rental property was being repaired. This was invaluable whilst I wasn't able to visit the property myself and you also kept in regular contact with the tenant which meant that I didn't have to pass on the information. Top service!
July 6, 2023
Unprompted review
Reply from Drain Doctor - Coventry
Thanks for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
shilton village hall
the lads came out on that day.
Charlie and Gavin were very helpful and polite.although the problem could not be solved, we now know what work is required.due to their diligence
June 26, 2023
Unprompted review
Reply from Drain Doctor - Coventry
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Your staff are very helpful
June 12, 2023
Unprompted review
Reply from Drain Doctor - Coventry
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Top team and fast response
The response came within an hour of make contact via the website. The job was done the following morning unblocking the outside gulley and checking that the drains were clear for our neighbours too. The team, Jessica on the phone and Charlie the engineer were lovely and helpful and come highly recommended. Top job team.
June 8, 2023
Unprompted review
Reply from Drain Doctor - Coventry
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Polite and efficient from start to finish.
From start to finish, my experience was very positive. The lady on the national line was incredibly helpful and nice, and Jess from the Coventry/Hinckley branch was equally as lovely. The technician, who I believe was called Alex, was polite and efficient - promptly fixing the problem, when the water company couldn't!
June 3, 2023
Unprompted review
Reply from Drain Doctor - Coventry
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Thanks
Emma
Awesome customer service
What was brilliant was that Jessica at Hinckley got gack to me on a Sunday and arranged a visit at a time convenient to me. Charley, who came out to look at the drains, was both a great teacher and did a thorough inspection and talked me through what the issue was. Team couldn't have been nicer or more helpful. Got my future custom.....
May 18, 2023
Unprompted review
Reply from Drain Doctor - Coventry
Hi Mark,
thank you for your review and comments.
It's great to hear such positive feedback about Jessica and Charley.
We hope you won't hesitate to call us again for help with any future drain problems.
Thanks
Emma
Professional great company
Professional friendly and efficient. The technician Charley could not have been nicer and helpful. Even paying the bill was easy!!
May 23, 2023
Unprompted review
Reply from Drain Doctor - Coventry
Hi Gillian,
thank you for your review.
We're delighted to hear such positive feedback about our engineer Charley.
Thanks
Emma
Reception is very helpful and keeps a updated with you until the job is done
Very helpful, giving you a right advice ,very good and clean job and honest.in future any of my property have blockeg problems drain doctor will be the first to call.
Thank you for the very quick response.
May 20, 2023
Unprompted review
Reply from Drain Doctor - Coventry
Hi Giriraj,
thank you for your review and comments.
We're delighted to hear that our Coventry team did a great job sorting your drain problem.
We look forward to working with you again.
Thanks
Emma
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