Drain Doctor - Derby Reviews 

Recently moved into an older property to find the kitchen sink drain blocked. Chose Drain Doctor (Derby) because of the good reviews and l was not disappointed!
The offending drain was quickly cleared of a large grease accumulation and during this process they found some serious cracks and even a hole in the downward underground pipe. All this was available for me to actually see with the aid of their specialised camera equipment. It was quite scary!

The suggested solution was to insert four quite lengthy glass fibre "sleeves" which are fixed to the inside of the pipe, thus giving structural integrity and negating the possibility of potential drain collapse.
A reasonable quote was given stating it would take one day to complete. Work started a few days later.

The team came up with some real huge problems due to the shape and size of the pipe and some quite big alterations and improvements had to be made . The one day turned into 3 of which two continued well into the evening.
All this time the team remained so pleasant and positive, saying they usually get one in fifty that turns out to be very difficult...but ours was the worst they'd ever seen !
Late on a Friday evening work was completed and we were shown the result using their camera. Everything was perfect!
To their absolute credit, they stuck to their original quote even though l know they likely would have made a loss on this job! Not even accepting extra money we offered - saying it was fine...it was a learning experience.

The team was led by Richard, but most of the work done by Paul and Wayne, assisted by Adam. They worked so hard ( with a smile) and did a fantastic job for which we are so grateful .

I have no hesitation in recommending this company every time. If l could give 10 stars l would.

Arrived at the promised time. Very professional and friendly (Paul?) Explained all procedures to me. Would definitely use this company again and would certainly recommend them.

Richard was brilliant. Answered all my questions and sorted the problem out on the day. Good price and no hassle. Would recommend to anyone.

Paul was 1st class.... Very highly recommended 10/10

Great personal service from initial phone call to the end of the work.

Two very knowledgeable and friendly technicians came out on the day that I called. They did an initial inspection and we will move on from there.

Paul . Arrived on time , explained exactly what he was going to do , in terms i could understand . I watched him prepare and do the job which was amazing . He was Very polite and hard working he never stopped. He even put the camara up the sewer to show me the finished article. Would advise any one with a drain problem to use this company. Thanks .

Great service. Speedy visit, sorted the problem immediately and provided great advice on next steps to take with my water provider. Highly recommend!

Very quick, professional. Jordan came out, explained everything. Very satisfied

On time, good communication & reasonably priced
& job repaired and fixed very swiftly.

I called yesterday, they came today, sorted the issue and they were quick, efficient and trustworthy. Thank you

Excellent service from start to finish!
The admin staff were very prompt to answer and return calls. We were booked in for a time to fit around our work commitments which was helpful. Wayne arrived early and he was very professional and friendly. He explained his assessment findings and proceeded to sort out our booked pipe efficiently. I would not hesitate to recommend Wayne and his team. Thank you.

Attended within 2 hours and quickly diagnosed and resolved the problem.

Was expecting a receipt for payment not received.

Friendly when I called with an urgent drain blockage. They turned up quickly and the problem was sorted with no fuss and a detailed explanation with photographs to show what had caused the issue. Really happy with their service and would definitely recommend to anyone

Excellent service from Drain Doctor. Cleared blockage quickly and cleanly! Checked everything was running through properly and put camera through the drain to show me that all was clear and any potential problems. Jordan was friendly and polite. Would recommend. Thank you

Bob was brilliant. On time and clear explanation of the problem, upfront costings and job sorted. Can't give a higher recommendation of their services. It's a no-brainer to call drain doctor.

Wayne was top notch. Turned up as expected, made sure he was upfront about cost and made sure the job was done right. Very happy. Thank you.

Good customer service and reassurance when phoned up and quick response time. Sorted all within 4 hours or so of making the call that morning. Friendly team.

Great service, very friendly and helpful. Would definitely use again

PROMPT SERVICE FROM THE TEAM AND FIRST CLASS QUALITY WORKMANSHIP-FULLY EXPLAINED ALL THE PROCESSES IN UN BLOCKING AND PATCHING OUR DRAINS,THANKS TO JORDAN-PAUL-RICHARD TECHNICIANS AND KARLA OFFICE CO-ORDINATOR.GREAT TEAM HIGHY RECOMMENDED