It was easy and quick to book online, Chloe was really helpful and prompt in replying to my email. Tom arrived on time (he phoned beforehand to let me know he was on the way). He's really knowledge... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having reported a blocked toilet in the morning Drain Doctor quickly scheduled an appointment. The engineer Tom called and texted his anticipated arrival time within a couple of hours for the same day... See more
Company replied
Tom, was very kind and friendly. Put you at ease straight away and nothing was any trouble for him. He explained what he was going to do to resolve the situation and delivered. I had a morning call... See more
James was fantastic. Really friendly and helpful. Told us what was happening and what he needed to do ... no pressure to go with them like some companies, so of course we said to please carry out the... See more
Company replied
Company details
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Contact info
Church Barn, Sandy Lane, IP12 2PR, Bromeswell, Suffolk, United Kingdom
- 01394 744195

Book an engineer in 2 minutes
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick to book appointment
Quick to book appointment, receive an engineer, diagnosis of issue, and resolution requirements, plans made and issue resolved quickly and without hassle. Great engineer to have at the property.
It was easy and quick to book online
It was easy and quick to book online, Chloe was really helpful and prompt in replying to my email.
Tom arrived on time (he phoned beforehand to let me know he was on the way). He's really knowledgeable and explained what he did (and why) and things to look out for in the future to hopefully prevent the same problem reoccurring.
Tom is professional and friendly, he's a real asset to the company.
Would definitely recommend Drain Doctor to others.
Drain Doctor call out - Tom
Tom, was very kind and friendly. Put you at ease straight away and nothing was any trouble for him. He explained what he was going to do to resolve the situation and delivered.
I had a morning call to confirm time of arrival and Tom was on time.
Excellent service and Tom was superb.
Thank you.
Speedy, professional and efficient
I spoke to Karen mid morning and by 1pm Gerard had arrived at the property - he was unbelievably helpful and persevered to find the problem and resolve it. Wouldn’t hesitate to recommend - speedy, professional and efficient. Very happy.

Reply from Drain Doctor - East Anglia
Very good service and reasonable rate
Very good service and reasonable rate

Reply from Drain Doctor - East Anglia
Very efficient
Very efficient, arrived here within the hour. weren't able to sort out the problem but located it.

Reply from Drain Doctor - East Anglia
Very nice man sorted our blocked drain…
Very nice man sorted our blocked drain in no time, well worth the call out and reasonable cost. Thank you and would definitely recommend

Reply from Drain Doctor - East Anglia
Very professional outfit
Very professional outfit, knowledgeable drain technician No stone unturned 10/10 for me ,will definitely recommend this company and work force ,

Reply from Drain Doctor - East Anglia
First Class service given by Steve from…
First Class service given by Steve from Cambridge, very polite and friendly, contentious worker, cleaned up extremely well, I roc mend the service

Reply from Drain Doctor - East Anglia
Job well done.
Drain Doctor rep arrived on time and very efficiently located the problem ( blocked pipe)
Then he set to work and cleared the blockage so now my sink drains away water really quickly. Job well done!

Reply from Drain Doctor - East Anglia
James was fantastic
James was fantastic. Really friendly and helpful. Told us what was happening and what he needed to do ... no pressure to go with them like some companies, so of course we said to please carry out the work. The staff when booking were also fantastic. 5 star service thanks so much. Highly recommended.

Reply from Drain Doctor - East Anglia
All round outstanding
All round outstanding. Excellent customer service from Patrick. Highly recommend there services.

Reply from Drain Doctor - East Anglia
Arrived on time and no problems
Arrived on time and no problems. Very courteous driver

Reply from Drain Doctor - East Anglia
Excellent
Excellent. Rapid response and efficient, friendly service. Highly recommend.

Reply from Drain Doctor - East Anglia
Having reported a blocked toilet in the…
Having reported a blocked toilet in the morning Drain Doctor quickly scheduled an appointment. The engineer Tom called and texted his anticipated arrival time within a couple of hours for the same day. Tom arrived on time, was friendly, considerate and most importantly professional, efficient and quick. Problem solved in less than an hour. My letting agency always uses Drain Doctor and the service experienced today shows exactly why. Great job Tom & thanks Drain Doctor.

Reply from Drain Doctor - East Anglia
Everyone was helpful and efficient.very…
Everyone was helpful and efficient.very fast service expecially the engineer (Patrick) who could not do enough for us. And the cost was reasonable as it was all sorted within 24hrs. Highly recommended

Reply from Drain Doctor - East Anglia
Issue not resolved and still charged
Engineer attended quickly and was professional, and I have no complaint about the manner of service. However, my issue is that the blockage was not actually resolved. The toilet passed water after the first visit but blocked again as soon as it was used normally. They returned under their guarantee, but the problem remained and further investigation would have involved additional charges. I appreciate the attendance, but I do not feel I received the service I have been charged for.

Reply from Drain Doctor - East Anglia
Excellent service
Excellent service. Steve was friendly, courteous and informative, showing and explaining the problem at each stage. He didn’t leave until he was satisfied he had solved our blockage, and so far it has not recurred!

Reply from Drain Doctor - East Anglia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.