Drain Doctor - East Anglia Reviews 

696
TrustScore 5 out of 5

4.9

Church Barn, Sandy Lane, IP12 2PR Bromeswell, Suffolk, GB


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Rated 5 out of 5 stars

It was easy and quick to book online, Chloe was really helpful and prompt in replying to my email. Tom arrived on time (he phoned beforehand to let me know he was on the way). He's really knowledge... See more

Rated 5 out of 5 stars

Having reported a blocked toilet in the morning Drain Doctor quickly scheduled an appointment. The engineer Tom called and texted his anticipated arrival time within a couple of hours for the same day... See more

Company replied

Rated 5 out of 5 stars

Tom, was very kind and friendly. Put you at ease straight away and nothing was any trouble for him. He explained what he was going to do to resolve the situation and delivered. I had a morning call... See more

Rated 5 out of 5 stars

James was fantastic. Really friendly and helpful. Told us what was happening and what he needed to do ... no pressure to go with them like some companies, so of course we said to please carry out the... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Church Barn, Sandy Lane, IP12 2PR, Bromeswell, Suffolk, United Kingdom

  • 01394 744195
Promotion box for Drain Doctor - East Anglia

Book an engineer in 2 minutes

Available 24/7, 365 days with free call out and no obligation quote.

4.9

Excellent

TrustScore 5 out of 5

696 reviews

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No recent history of asking for reviews

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Replied to 86% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(696)

1,790 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick to book appointment

Quick to book appointment, receive an engineer, diagnosis of issue, and resolution requirements, plans made and issue resolved quickly and without hassle. Great engineer to have at the property.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

It was easy and quick to book online

It was easy and quick to book online, Chloe was really helpful and prompt in replying to my email.
Tom arrived on time (he phoned beforehand to let me know he was on the way). He's really knowledgeable and explained what he did (and why) and things to look out for in the future to hopefully prevent the same problem reoccurring.
Tom is professional and friendly, he's a real asset to the company.
Would definitely recommend Drain Doctor to others.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Drain Doctor call out - Tom

Tom, was very kind and friendly. Put you at ease straight away and nothing was any trouble for him. He explained what he was going to do to resolve the situation and delivered.
I had a morning call to confirm time of arrival and Tom was on time.
Excellent service and Tom was superb.
Thank you.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy, professional and efficient

I spoke to Karen mid morning and by 1pm Gerard had arrived at the property - he was unbelievably helpful and persevered to find the problem and resolve it. Wouldn’t hesitate to recommend - speedy, professional and efficient. Very happy.

August 3, 2026
Unprompted review
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Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Very good service and reasonable rate

Very good service and reasonable rate

July 31, 2026
Unprompted review
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Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Very efficient

Very efficient, arrived here within the hour. weren't able to sort out the problem but located it.

July 29, 2026
Unprompted review
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Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Very nice man sorted our blocked drain…

Very nice man sorted our blocked drain in no time, well worth the call out and reasonable cost. Thank you and would definitely recommend

July 27, 2026
Unprompted review
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Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Very professional outfit

Very professional outfit, knowledgeable drain technician No stone unturned 10/10 for me ,will definitely recommend this company and work force ,

July 28, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

First Class service given by Steve from…

First Class service given by Steve from Cambridge, very polite and friendly, contentious worker, cleaned up extremely well, I roc mend the service

July 24, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Job well done.

Drain Doctor rep arrived on time and very efficiently located the problem ( blocked pipe)
Then he set to work and cleared the blockage so now my sink drains away water really quickly. Job well done!

July 24, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

James was fantastic

James was fantastic. Really friendly and helpful. Told us what was happening and what he needed to do ... no pressure to go with them like some companies, so of course we said to please carry out the work. The staff when booking were also fantastic. 5 star service thanks so much. Highly recommended.

July 24, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

All round outstanding

All round outstanding. Excellent customer service from Patrick. Highly recommend there services.

July 24, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Arrived on time and no problems

Arrived on time and no problems. Very courteous driver

July 23, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent

Excellent. Rapid response and efficient, friendly service. Highly recommend.

July 23, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Having reported a blocked toilet in the…

Having reported a blocked toilet in the morning Drain Doctor quickly scheduled an appointment. The engineer Tom called and texted his anticipated arrival time within a couple of hours for the same day. Tom arrived on time, was friendly, considerate and most importantly professional, efficient and quick. Problem solved in less than an hour. My letting agency always uses Drain Doctor and the service experienced today shows exactly why. Great job Tom & thanks Drain Doctor.

July 22, 2026
Unprompted review
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Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Everyone was helpful and efficient.very…

Everyone was helpful and efficient.very fast service expecially the engineer (Patrick) who could not do enough for us. And the cost was reasonable as it was all sorted within 24hrs. Highly recommended

July 20, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 1 out of 5 stars

Issue not resolved and still charged

Engineer attended quickly and was professional, and I have no complaint about the manner of service. However, my issue is that the blockage was not actually resolved. The toilet passed water after the first visit but blocked again as soon as it was used normally. They returned under their guarantee, but the problem remained and further investigation would have involved additional charges. I appreciate the attendance, but I do not feel I received the service I have been charged for.

June 24, 2026
Unprompted review
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Reply from Drain Doctor - East Anglia

Hello Angie,

Thank you for taking the time to share your feedback. We’re pleased to hear that you found our engineer’s attendance prompt and professional.

We’d like to provide some further context around the visit. Following the initial report of a blocked toilet, our engineer attended promptly and was able to clear the blockage quickly.

As a gesture of goodwill, we reduced the agreed fixed-price charge to our hourly rate. Before leaving, our engineer confirmed that the toilet was flowing correctly by observing discharge through the inspection chamber.

As the landlady was not on site at the time, payment could not be taken and an invoice was issued. When the issue was reported again, we returned for a recall visit at no additional charge, despite the original invoice still being outstanding.

During this second visit, our engineer attempted to clear the issue by manual plunging. However, he identified that the pan connector was leaking under pressure and, in his professional judgement, continuing could have caused further damage. He therefore recommended creating an access point to the stack as the safest and most appropriate next step. This was accepted and the work was booked, but the appointment was later cancelled after we were advised that flow had been restored.

We always aim to resolve issues at the time of attendance, but we can only address the blockage present during our visit and cannot control what may subsequently enter the drainage system.

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent service.

July 15, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent service

Excellent service. Steve was friendly, courteous and informative, showing and explaining the problem at each stage. He didn’t leave until he was satisfied he had solved our blockage, and so far it has not recurred!

July 8, 2026
Unprompted review
Drain Doctor - East Anglia logo

Reply from Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

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