The engineer arrived on time and quickly identified the issue. The blockage in the pipe was cleared and everything is now working properly. However, I felt the price was a bit on the higher side f... See more
Company replied
Location
Switch locationBuilding 4, Brackley Campus, Buckingham Road, NN13 7EL Brackley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All of the staff at Drain Doctor were professional, courteous and helpful The work was carried out well and in accordance with the estimates provided
Company replied
Lewis the drainage engineer was extremely polite and phoned to ask if could come early which was a relief. Luckily, the blockage was not severe - roots in a drain we didn’t know was there. He provide... See more
Company replied
Having been let down by another company, Drain Busters, who simply didnt turn up for a booked appointment, I called a few companies including Drain Doctor. Ricardo responded immediately and was on sit... See more
Company replied
Company details
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Contact info
Building 4, Brackley Campus, Buckingham Road, NN13 7EL, Brackley, United Kingdom
Book an engineer in 2 minutes
4.4
Excellent
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive, polite and effective
Paul and the team are very responsive, polite and could not recommend then highly enough. Sorted out my concerns effectively and efficiently - well done!
July 24, 2023
Unprompted review
Reply from Drain Doctor - Guildford
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Friendly service and responded very…
Friendly service and responded very quickly to problem would recommend this company. I will use again
June 27, 2023
Unprompted review
Reply from Drain Doctor - Guildford
Thanks for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Arrived at the agreed time and resolved…
Arrived at the agreed time and resolved the issue efficiently.
July 8, 2023
Unprompted review
Reply from Drain Doctor - Guildford
Thanks for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Dan came again to clear an internal…
Dan came again to clear an internal drain that intermittently blocks every year or so.
He knows our drains quite well by now !
Really helpful, polite - feels like seeing an old friend.
Cleared the drain - all good.
Thanks Dan!
July 5, 2023
Unprompted review
Reply from Drain Doctor - Guildford
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Great customer service
Dan was amazing. He explained everything he was doing and was super friendly and efficient!
I only contacted last night, he's been today and it's all working. Great business!
June 27, 2023
Unprompted review
Reply from Drain Doctor - Guildford
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Reply from Drain Doctor - Guildford
Thank you for taking the time to leave us a review.
We really appreciate your feedback.
Regards
Emma
Leaking Tap
Dan quickly assessed what was required to stop an outside tap leaking and all works were completed very quickly
Great job many thanks
June 6, 2023
Unprompted review
Reply from Drain Doctor - Guildford
Thank you for taking the time to leave us a review.
We really appreciate your feedback
Thanks
Emma
Outstanding Service from Drain Doctor
Used Drain Doctor a couple of times and outstanding service both times.
We are now in discussion about planned preventative maintenance to stop this recurring.
Dan, attended both times and was professional, courteous and a credit to the company.
May 18, 2023
Unprompted review
Reply from Drain Doctor - Guildford
Hi Brian,
thank you for your review and feedback about your Drain Doctor experiences
It's great to hear that our engineer Dan has done a great job for you.
Thanks
Emma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.