Drain Doctor - Horsham Reviews 56

TrustScore 4.5 out of 5

4.6

Solo House, The Courtyard, RH12 1AT Horsham, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Drain doctors came out quickly, sorted out issue with no fuss, and were genuinely brilliant throughout. Really honest, helpful, and explained everything clearly. It’s so refreshing to meet tradespeopl... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Horsham Drain Doctors enough! They attended last summer when I had a rather nasty soil stack displacement. In total they had to come four times, including having to saw through sever... See more

Company replied

Rated 5 out of 5 stars

Great service! Just moved house to discover an outside drain was blocked. The job was completed quickly and efficiently. Both engineers were friendly, reassuring and knowledgable. Communications from... See more

Company replied

Rated 5 out of 5 stars

Really fantastic service, quite a difficult blockage to clear, but the guys stuck at it and got the job done. Arrived on time, really helpful advice, left no mess any where, cost ans per quote and rea... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Solo House, The Courtyard, RH12 1AT, Horsham, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

56 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Jimmy @ Drain Doctor

Great service

June 8, 2026
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Gary was extremely helpful

Gary was extremely helpful. I highly recommend these guys.

May 27, 2026
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

They are always so proactive and…

They are always so proactive and helpful. Thanks for sorting!

May 13, 2026
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Prompt and efficient attention to a…

Prompt and efficient attention to a drainage issue clearing a severe blockage in the toilets.

April 23, 2026
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Great service

Great service, came and evaluated the work needed and recommended what was needed and it was better if they didn’t do the work and a plumber did it instead, as I’d need a plumber afterwards anyway.

March 30, 2026
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 2 out of 5 stars

Incredibly expensive

Drain Doctor were able to visit me quickly and fix a blockage but are incredibly expensive. I appreciate that they tell you the price on the day but when someone has come out, it's tricky to say no. I was charged over £200 to fix a toilet blockage that took the engineer about 20 mins to fix

March 16, 2026
Unprompted review
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Reply from Drain Doctor - Horsham

Hello Faye,

Thank you for sharing your feedback.

Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.

If you are experiencing further issues, please get in touch. Your local office has advised that they will resolve this free of charge.

Kind regards,

Calum

Rated 5 out of 5 stars

Really impressed

Drain doctors came out quickly, sorted out issue with no fuss, and were genuinely brilliant throughout. Really honest, helpful, and explained everything clearly. It’s so refreshing to meet tradespeople who take pride in their work and don’t try to upsell anything unnecessary. Would absolutely recommend and will definitely call Drain doctors again if we ever need plumbing help.

February 23, 2026
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

100% Recommend.

I can't recommend Horsham Drain Doctors enough! They attended last summer when I had a rather nasty soil stack displacement. In total they had to come four times, including having to saw through several of my floorboards to get to the pipe to replace it. They could not have been more professional and so so kind, through what was quite a traumatic week! Big shout out to Dawn in the office who was so lovely and reassuring every time I called. THANK YOU!

July 27, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Highly recommended

Great communication, Will resolved the issue with an outside drain promptly and was very helpful and understanding. Would highly recommend.

January 23, 2026
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Good service again from Drain Doctor…

We have used the services of Drain Doctor a couple of times and they are a really responsive, professional and a customer focused team.
We will be using their services again when the need arises.

January 10, 2026
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 4 out of 5 stars

Next day service

Next day service, arrived early, Toilet unblocked in 10 mins. kept in contact with me as the landlady, which was great. Problem sorted quickly. Thanks

December 5, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

He got the job done very quick and I’m…

He got the job done very quick and I’m so grateful

December 1, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Gary - Horsham Branch

Gary, Will and the team from the Horsham branch were extremely professional.
Honest and true too their word.
Left the site very clean and tidy.

November 13, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Great service

Great service! Just moved house to discover an outside drain was blocked. The job was completed quickly and efficiently. Both engineers were friendly, reassuring and knowledgable. Communications from the office were also great, ringing ahead to let me know the engineers might be a few minutes late. I would definitely use this service again.

November 12, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Very Happy.

Very happy with the work carried out. Will not hesitate to call them again if we have a problem.

May 10, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Matt was great

Matt was great! He looked, investigated and solved. There was no fuss, no well this or that... he saw the problem and solved it and was incredibly efficient. I will definitely be calling again should I need to.

April 15, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Drains

Very helpful and competent engineer

March 14, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Overall experiance

Very easy to deal with and kept us informed at all times of progress and actions required. On sit team were 11/10, polite and very clean and tidy, would have no hesitation in recommending them.

February 20, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for leaving us a review!

It's great to hear that you would recommend us. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Very impressed with the level of…

Very impressed with the level of service!

February 14, 2025
Unprompted review
Drain Doctor - Horsham logo

Reply from Drain Doctor - Horsham

Thank you for leaving us a review!

It's great to hear that you're pleased with the service you received. 😊

Kind regards,

Calum

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