Drain Doctor - Nottingham Reviews 

188
•
TrustScore 5 out of 5

4.9

Dale Lane 139, NG21 0SU Blidworth, England, GB

•

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Rated 5 out of 5 stars

Not only did Ross sort the original blockage quickly, but when he returned to patch line the drain he really went above and beyond by replacing a broken part of our loo (not caused by them but causing... See more

Company replied

Rated 5 out of 5 stars

Prompt service, really nice, polite engineer, very knowledgeable, found the problem with my drain straight away and fixed it while he was there and very reasonable price. Would definitely recommend

Company replied

Rated 5 out of 5 stars

Emergency blockage. Friendly service over the phone to arrange the callout. The engineer was at my house in under an hour. A really efficient, friendly, professional service was provided. I'm a sa... See more

Company replied

Rated 4 out of 5 stars

Very friendly guy who came around. He did solve the problem there and then and was very efficient. Was quick and easy to book in. Only thing I wasn't very happy with was that we didn't get a quote bef... See more

Company replied


Company details

  1. Drainage Service
  2. also in
  3. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Dale Lane 139, NG21 0SU, Blidworth, England, United Kingdom

  • 0115 7590007
Promotion box for Drain Doctor - Nottingham

Book an engineer in 2 minutes

Available 24/7, 365 days with free call out and no obligation quote.

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(188)

1,825 reviews in the last 12 months

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Rated 5 out of 5 stars

Arrived within the hour

Arrived within the hour. Really polite and super efficient.

May 13, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you reviewed polite and super-efficient service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Very quick and precise

Very quick and precise. I was worried that it being a Friday, I was going to have to wait till Monday but thanks to these guys my blocked drain is unblocked and I can have a shower again!!

April 26, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you received very quick and precise service with the issue being resolved. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Highly recommended

Highly recommended, sorted my drain issue and left everything clean and tidy. The guys that attended were friendly and polite and helpful

April 22, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you would highly recommend our services. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Excellent customer service

Thank you very much to Drain Doctor for finding the drainage problem and fixing the drain pipe underground.

I am very happy with the service and the way you fixed the problem with modern equipment.

Thank you very much to Drain Doctor.
I highly recommend your service.

March 20, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you received excellent service and that you would highly recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Very good courteous service

Very good courteous service. Had good equipment and looked at all the drains not just the ones we thought were the problem. Toilet flushes well now.

April 4, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you received very good courteous service and that the issue was resolved. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Great dealing with this company really…

Great dealing with this company really efficient and quick to respond. Very much recommended and will use again.

March 19, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

It's great to hear that you received efficient and quick service and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service, very pleasant and competent engineer.

March 13, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you received prompt and efficient service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Very prompt and efficient service

March 5, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

It's great to hear that you received prompt and efficient service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Fast response time and professional…

Fast response time and professional service, thank you.

February 29, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you receive a fast response time and professional service. 😊

Thanks,

Calum

Rated 5 out of 5 stars

From phone call to visit 2 hours

Had an issue with our old clay drains. Rang Drain Doctor at 2, They were here at 4. Great professional service, told us everything that they were doing and the reason behind it. Efficient service and great guys who carried out the work.

February 27, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're delighted to hear that you received great, professional service and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Excellent quick service

Excellent quick service. Very polite staff. Highly recommended. Thank you

February 21, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're delighted to hear that you received excellent quick service and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

5 Star Service

Great Service. Highlighted the problem and arranged to fix it at very short notice. Would definitely recommend The Drain Doctor, 5 star service

February 15, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're delighted to hear that you've received 5-star service and that you would recommend us. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Really helpful inspection visit

Informative and helpful visit. Matt clearly explained options and advised on recommended course of action

February 12, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

It's great to hear that you received a really helpful visit and that Matt explained the options available clearly. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Blocked drain

The plumber arrived within 2 hours of discovering waste matter flooding outside the house. Using a down-the-hole camera, the blockages were quickly discovered, cleared and flushed. Best of all, the area was washed down prior to him going. I cannot complain about the service which was top rate, especially in the freezing weather.

February 8, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you received top-rate service and that the issue was resolved. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend highly enough. We used the Derby guys last year for a blockage and have just had the Nottingham team out for an unrelated blockage. Fantastic service again, swift repairs and the bill reduced due to the issue not being as we originally thought.

February 1, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're delighted to hear that you received fantastic service and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Mansfield/Nottingham Drain Doctor

We used drain doctor Mansfield/Nottingham for the first time - what a great team, they were interested, enthusiastic and did a fantastic job. i am sure will will be using Dan and his team again.

January 10, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you received great service from the team and that you would use us again in the future. 😊

Many thanks,

Calum

Rated 1 out of 5 stars

Booked Drain Doctor to unblock a…

Booked Drain Doctor to unblock a toilet. When he arrived and found the manhole (next door) he checked the drain which was clear and then said the blockage was in the toilet. He asked me for a bucket and a jug. My son asked why he hadn't got these items on his van? He found a bucket in his van in the end. He unblocked the toilet after a while and when he flushed it, it did seem to drain. We were his last job before he broke up for Xmas. The next morning I used the toilet and when I flushed it the water and waste did not flush properly so at 7:30am I called the emergency 24 hour helpline, explained the situation and the lady said they would come and give me a quote. I explained that we had just paid £285 so would not be paying anymore as the job wasn't done properly. By 9:20 I hadn't heard anything so I rang back and gave the gentleman all the exact same details I had already done and he said he'd get someone round. I asked why the call hadn't already been logged when I rang at 7:30 but he just became defensive and said that he was doing the best he could. The workman came, he was dressed in his casual, not work clothes and said that the toilet was working yesterday and that we couldn't keep calling him out. He also stated 'I don't know what you've been putting down the toilet', to which my son said that he should know exactly what was going into a toilet and it had obviously not been unblocked properly the day before. He asked for a mop and my son leant him a mop but did suggest that as he was being paid to unblock toilets he should really have a mop, bucket and jug!! He said that he needed the mop to 'clear your mess up on the floor'. The mess he had made!! He then left after checking the toilet flushed properly and promptly left the mop outside the house. I won't be using them again. I've put the Nottingham branch but it could have been the Beeston or Long Eaton branch which isn't listed.

December 22, 2023
Unprompted review
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Reply from Drain Doctor - Nottingham

Hello,

Thank you for your feedback.

We're sorry to hear that you have not had the experience you expected.

I'd like to look into this for you. Please email your postcode and the date we visited you to UK.Feedback@nbly.com so I can investigate.

Thanks,

Calum

Rated 5 out of 5 stars

5 Star Service,From my first call

From my first call, spoke to a few staff members who came over very professional.
Bev, at the Mansfield office.
Absolutely marvellous, went that extra mile for me to resolve my drain issues only days before Christmas.
Dan who attended, excellent service delivered.

December 21, 2023
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

It's great to hear that you received excellent service from Dan and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Great Service

Quick response, quick drain survey and a quick turnaround for the report. Detailed survey with photos. Maintained safe area while conducting work, equipment and operative looked professional. Great service! Thank you

December 5, 2023
Unprompted review
Drain Doctor - Nottingham logo

Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're delighted to hear that you've received great service and that the survey was a success. 😊

Thanks,

Calum

Rated 2 out of 5 stars

Sticker shock - please give quote when phoning to book appointment

Lovely polite guy (Carl) came out to unblock a small section of external drain. However the office had not quoted me a price so when he showed me the charge before he proceeded I nearly fainted! Felt bad at wasting his time but wasn’t prepared to accept a clearly over inflated quote.
He knocked back on the door to day his boss would reduce it by £60 but I still said no as I was annoyed that that price wasn’t quoted originally.
Anyway different recommended local independent company coming out now for nearly half the drain doctor original quote (& still significantly less than the reduced price!)

November 8, 2023
Unprompted review
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Reply from Drain Doctor - Nottingham

Thank you for sharing your feedback, we are sorry to hear you weren't completely satisfied with the cost.

Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.

If this process was not followed, please email your postcode to UK.Feedback@nbly.com and I will investigate this further for you.

Thanks

Calum

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