Drain Doctor - Nottingham Reviews 

176
TrustScore 5 out of 5

4.9

Dale Lane 139, NG21 0SU Blidworth, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

So pleased. Had a displaced rest bend. He Fitted liner. No mess. Tidy job. Didn't take long. Very competitive price. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Had a small problem with another of my drains. I emailed late Friday night and had a pretty immediate response. Ross came by the next day and resolved the problem for me quickly. Will use drain doctor... See more

Company replied

Rated 5 out of 5 stars

Called Drain Doctor Nottingham to report a blocked drain and Ross was with us an hour later and after giving a quote set to clearing the blockage which was in an external drain. Having cleared the blo... See more

Company replied

Rated 5 out of 5 stars

Sympathetic & helpful service started with a no-charge site investigation. The cure for the problem was clearly explained after about an hour's work. A quotation was quickly received by email. Th... See more

Company replied


Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Dale Lane 139, NG21 0SU, Blidworth, England, United Kingdom

  • 0115 7590007
Promotion box for Drain Doctor - Nottingham

Book an engineer in 2 minutes

Available 24/7, 365 days with free call out and no obligation quote.

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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No recent history of asking for reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(176)

1,823 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful inspection visit

Informative and helpful visit. Matt clearly explained options and advised on recommended course of action

February 12, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

It's great to hear that you received a really helpful visit and that Matt explained the options available clearly. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Blocked drain

The plumber arrived within 2 hours of discovering waste matter flooding outside the house. Using a down-the-hole camera, the blockages were quickly discovered, cleared and flushed. Best of all, the area was washed down prior to him going. I cannot complain about the service which was top rate, especially in the freezing weather.

February 8, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you received top-rate service and that the issue was resolved. 😊

Many thanks,

Calum

Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend highly enough. We used the Derby guys last year for a blockage and have just had the Nottingham team out for an unrelated blockage. Fantastic service again, swift repairs and the bill reduced due to the issue not being as we originally thought.

February 1, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're delighted to hear that you received fantastic service and that you would recommend us. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Mansfield/Nottingham Drain Doctor

We used drain doctor Mansfield/Nottingham for the first time - what a great team, they were interested, enthusiastic and did a fantastic job. i am sure will will be using Dan and his team again.

January 10, 2024
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're pleased to hear that you received great service from the team and that you would use us again in the future. 😊

Many thanks,

Calum

Rated 1 out of 5 stars

Booked Drain Doctor to unblock a…

Booked Drain Doctor to unblock a toilet. When he arrived and found the manhole (next door) he checked the drain which was clear and then said the blockage was in the toilet. He asked me for a bucket and a jug. My son asked why he hadn't got these items on his van? He found a bucket in his van in the end. He unblocked the toilet after a while and when he flushed it, it did seem to drain. We were his last job before he broke up for Xmas. The next morning I used the toilet and when I flushed it the water and waste did not flush properly so at 7:30am I called the emergency 24 hour helpline, explained the situation and the lady said they would come and give me a quote. I explained that we had just paid £285 so would not be paying anymore as the job wasn't done properly. By 9:20 I hadn't heard anything so I rang back and gave the gentleman all the exact same details I had already done and he said he'd get someone round. I asked why the call hadn't already been logged when I rang at 7:30 but he just became defensive and said that he was doing the best he could. The workman came, he was dressed in his casual, not work clothes and said that the toilet was working yesterday and that we couldn't keep calling him out. He also stated 'I don't know what you've been putting down the toilet', to which my son said that he should know exactly what was going into a toilet and it had obviously not been unblocked properly the day before. He asked for a mop and my son leant him a mop but did suggest that as he was being paid to unblock toilets he should really have a mop, bucket and jug!! He said that he needed the mop to 'clear your mess up on the floor'. The mess he had made!! He then left after checking the toilet flushed properly and promptly left the mop outside the house. I won't be using them again. I've put the Nottingham branch but it could have been the Beeston or Long Eaton branch which isn't listed.

December 22, 2023
Unprompted review
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Reply from Drain Doctor - Nottingham

Hello,

Thank you for your feedback.

We're sorry to hear that you have not had the experience you expected.

I'd like to look into this for you. Please email your postcode and the date we visited you to UK.Feedback@nbly.com so I can investigate.

Thanks,

Calum

Rated 5 out of 5 stars

5 Star Service,From my first call

From my first call, spoke to a few staff members who came over very professional.
Bev, at the Mansfield office.
Absolutely marvellous, went that extra mile for me to resolve my drain issues only days before Christmas.
Dan who attended, excellent service delivered.

December 21, 2023
Unprompted review
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Reply from Drain Doctor - Nottingham

Thanks for your feedback!

It's great to hear that you received excellent service from Dan and that the issue was resolved. 😊

Thanks,

Calum

Rated 5 out of 5 stars

Great Service

Quick response, quick drain survey and a quick turnaround for the report. Detailed survey with photos. Maintained safe area while conducting work, equipment and operative looked professional. Great service! Thank you

December 5, 2023
Unprompted review
Drain Doctor - Nottingham logo

Reply from Drain Doctor - Nottingham

Thanks for your feedback!

We're delighted to hear that you've received great service and that the survey was a success. 😊

Thanks,

Calum

Rated 2 out of 5 stars

Sticker shock - please give quote when phoning to book appointment

Lovely polite guy (Carl) came out to unblock a small section of external drain. However the office had not quoted me a price so when he showed me the charge before he proceeded I nearly fainted! Felt bad at wasting his time but wasn’t prepared to accept a clearly over inflated quote.
He knocked back on the door to day his boss would reduce it by £60 but I still said no as I was annoyed that that price wasn’t quoted originally.
Anyway different recommended local independent company coming out now for nearly half the drain doctor original quote (& still significantly less than the reduced price!)

November 8, 2023
Unprompted review
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Reply from Drain Doctor - Nottingham

Thank you for sharing your feedback, we are sorry to hear you weren't completely satisfied with the cost.

Before we carry out any work, we evaluate the problem and provide a quote. Once you are happy with the quote, we then start the job.

If this process was not followed, please email your postcode to UK.Feedback@nbly.com and I will investigate this further for you.

Thanks

Calum

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