In a matter of minutes, Marcus dealt with a job, other plumbers said was too complicated. He's very knowledgeable and genuinely caring, not after your money, just gives honest information and advice.... See more
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Very happy with their service - I sent a booking form in just before 9am for a blocked toilet. Within the hour I had a call back offering an engineer for that day. An hour later another call from the... See more
Company replied
Marcus was very helpful. Ready to answer any questions, advise on the issues, and lift additional manhole covers to show the layout etc. Hard working and good customer manner. Thank you
Company replied
Broken collar from waste pipe to sewage pipe. Contacted Drain Doctor online Thurs Ricardo called back same day. Scott arrived next day for a look. Appointment made for following Wednesday. Scott arriv... See more
Company replied
Company details
Written by the company
UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.
Contact info
Quadrant House, Broad St Mall, RG1 7QE, Reading, England, United Kingdom
- 0118 9113841
Book an engineer in 2 minutes
4.7
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
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The most efficient and pleasent service
My review is based on getting other companies like dyna-rod and others to clear an extremely stubborn blockage in kitchen pipework first.
It was so refreshing to see Ben who arrived on time. He was friendly, happy and above all else very professional. I immediately felt confidence in him. Unlike many other plumbers/drainage experts he resolved my issue within 10 minutes!!!! Others took hours and failed and he took 10 mins and succeeded. The job was a little pricy, but, compared to the stress that built up over 7 days of others failing it was money well spent.
February 3, 2024
Unprompted review
Reply from Drain Doctor - Reading
Thanks for your feedback!
We're delighted to hear that you received an efficient and pleasant service and that the issue was resolved. 😊
Many thanks,
Calum
Absolutely first rate service
Can not rate Riccardo & Ben highly enough. Quick response. Quick call-out. Super-friendly and helpful. Riccardo identified the problem straight away and had a positive ‘can do’ attitude. He was upfront about costs and possible costs so we were able to make an informed decision on action. Absolutely first rate service. And so happy to have free-flowing drains again!
November 30, 2023
Unprompted review
Reply from Drain Doctor - Reading
Thanks for your feedback!
We're delighted to hear that you received first-rate service and that the issue has been resolved.
Many thanks,
Calum
Thank you!!
Ben came out to fix our toilet and sorted the job within minutes. What an absolute superstar he is and I would highly recommend them to anyone. We received a first class service. Thank you ben
January 4, 2024
Unprompted review
Reply from Drain Doctor - Reading
Thanks for your feedback!
It's great to hear that the issue was resolved within minutes and that you would recommend our services. 😊
Many thanks,
Calum
Five star service from Ricardo & Ben
Five star service from Ricardo & Ben. Excellent job. Highly skilled and very professional, friendly and honnest. Identified the problem within seconds and fixed it perfectly. I am very happy about their service. Arrived on time. Reasonable price no hidden cost. Done more than agreed price. Brilliant.
January 4, 2024
Unprompted review
Reply from Drain Doctor - Reading
Thanks for your feedback!
We're delighted to hear that you received excellent service and that the issue was resolved. 😊
Thanks,
Calum
Excellent service
Fast response, excellent service. Overall 10/10. Thank you to Ricardo and his team for a fast fix.
Would 100% recommend
December 13, 2023
Unprompted review
Reply from Drain Doctor - Reading
Thanks for your feedback!
We're delighted to hear that you received excellent service and that you would recommend us. 😊
Thanks,
Calum
Top notch experience with Drain Doctor…
Top notch experience with Drain Doctor today. Called this morning after a serious blockage causing the toilet to backup and leak through the floorboards and downstairs ceiling. Within approximately 1 hour, two lovely guys arrived - Ben and Olly - who got immediately to work identifying and sorting the problem. They were open and transparent throughout the process, making us aware of all costs up front. They gave us a fixed price before commencing which we felt was incredibly fair for the work completed as it ended up taking them around 2.5 hours. They were both cheerful and polite throughout the process and even involved our little boy whilst they were fixing the problem. Would recommend this company and Ben and Olly from the Reading team to anyone in a second. Fantastic guys and a 5* service. Very impressed!
October 24, 2023
Unprompted review
Reply from Drain Doctor - Reading
Thanks for your feedback!
We're delighted to hear that you received top-notch service and that you would recommend us in the future. 😊
Thanks,
Calum
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