Dont trust this company. Set up a direct debit from my 91 year old mothers account who has dementia. She hasn't got her cheque book or card so believe they have stolen her identity.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I reported my Mother's death to this company in October and was told all operatives on the phone but the receptionist took details and told me I would receive confirmation that her account would be c... See more
Do not use this company!!! If te price appears to be too good to be true then it seriously is. I have waited for 7 days to receive confirmation of a policy from this company. I have called numerous ti... See more
Cheap Cover, website needs an update though
Company details
Written by the company
With £0 Excess and exceptional Customer Service Drain Protection has Emergency Home Cover Plans to suit all Homeowners and Landlords. With a 24/7 Claims Line & nationwide access to engineers, you can be sure that your home is protected throughout the Year.
Contact info
858 Wimbourne Road, BH9 2DS, Bournemouth, United Kingdom
- 08006891862
- info@drainprotectionuk.co.uk
- drainprotectionuk.co.uk
1.5
Bad
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Boiler repair
Boiler packed up last week. Drain Protection UK sent an engineer and the heating was back on for the winter! Super reasonable monthly price. Truly couldn't ask for better service.
October 27, 2020
Unprompted review
Fantastic Company would definitely recommend
Fantastic Company would definitely recommend the service is first class and my claims Manager Becky was extremely helpful and the whole process is amazing and quick
October 22, 2020
Unprompted review
Reply from Drainprotectionuk
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our Drain Protection UK.
Please remember that our Claims Team are available 24/7 to help you with any concerns that you may have.
It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
Drain Protection UK
Amazing customer service and are very…
Amazing customer service and are very reliable and would recommend to anyone
September 30, 2020
Unprompted review
Reply from Drainprotectionuk
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our Drain Protection UK.
Please remember that our Claims Team are available 24/7 to help you with any concerns that you may have.
It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
Drain Protection UK
Excellent service at very fair price
Excellent service at very fair price, will defiantly be using them again
September 30, 2020
Unprompted review
Reply from Drainprotectionuk
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our Drain Protection UK.
Please remember that our Claims Team are available 24/7 to help you with any concerns that you may have.
It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
Drain Protection UK
5 star service for an amazing price!
September 30, 2020
Unprompted review
Reply from Drainprotectionuk
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our Drain Protection UK.
Please remember that our Claims Team are available 24/7 to help you with any concerns that you may have.
It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
Drain Protection UK
Good Company to work for
May 9, 2020
Unprompted review
Reply from Drainprotectionuk
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our Drain Protection UK.
Please remember that our Claims Team are available 24/7 to help you with any concerns that you may have.
It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
Drain Protection UK
Reply from Drainprotectionuk
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our Drain Protection UK.
Please remember that our Claims Team are available 24/7 to help you with any concerns that you may have.
It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
Drain Protection UK
Cheap for my drains and plumbing
Cheap for my drains and plumbing. Always quick to respond and £0 excess.
April 17, 2020
Unprompted review
Reply from Drainprotectionuk
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our Drain Protection UK.
Please remember that our Claims Team are available 24/7 to help you with any concerns that you may have.
It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
Drain Protection UK
Cheap and easy to get hold of
Really cheap compared to everywhere else. 10% off every yearly renewal rather than these pesky companies that secretly try to charge more every year!
Best thing to do is to call them directly and they give you a plan in under 45 seconds!
April 15, 2020
Unprompted review
Reply from Drainprotectionuk
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our Drain Protection UK.
Please remember that our Claims Team are available 24/7 to help you with any concerns that you may have.
It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
Drain Protection UK
Cheapest out there
Honestly these guys are the cheapest out there! Cancelled my existing plan now saving £56 every year.
What's even better is that every year 10% gets deducted off my renewal guaranteed!
Fully reccomend
April 14, 2020
Unprompted review
Reply from Drainprotectionuk
Thank you for sharing your positive review and we are delighted to know that you were happy with the service provided by our Drain Protection UK.
Please remember that our Claims Team are available 24/7 to help you with any concerns that you may have.
It is important to us that you are able to access our assistance as soon as you need us
Thank you once again.
Kind Regards,
Drain Protection UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.