Drawersolutions 

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Rated 1 out of 5 stars

Do not deal with this company - I have not yet received the goods I ordered in November 2018 despite requests and acknowledgements from them that they were about to be dispatched.

Rated 5 out of 5 stars

I found the selection of products excellent and great information on the site about each, including the spacers, options, etc which are very useful to know when you're planning a project and which... See more

Company replied

Rated 1 out of 5 stars

Same as many others. Received the drawers but no runners. Frustrating back and forth with the supplier since January giving me some hope - that in a way is the most disappointing, the deceit. If... See more

Rated 5 out of 5 stars

Steve and the team went out of their way to provide great service and amazing value for money. I needed some bespoke sized end panels in a custom colour and had a hard job finding someone to make them... See more

Company details

  1. Legal Services & Government

Information provided by various external sources

Drawer Solutions LTD has ceased trading. We have tried to find a resolution but afraid left unable to continue and winding up proceedings have begun. We would like to sincerely apologise to the customers left affected by this.


Contact info

All reviews

(97)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

rapid response

Had a small hiccup with ups
Drawer solutions got on the case immediately.
Problem solved within an hour
Will gladly use again.
Many thanks

November 7, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent value for money

Excellent value for money, delivery was a bit longer than expected but the flexibility of service and the final result were worth waiting for. Would recommend their products to anyone and will order again from them.

November 7, 2018
Unprompted review
Rated 5 out of 5 stars

This is an excellent company

This is an excellent company. They are friendly and efficient and the quality of what they manufacture is perfect. I would always go back to them for kitchen or bedroom units.

November 7, 2018
Unprompted review
Rated 1 out of 5 stars

Unhappy customer

Ordered drawers with runners in September after number of emails and calls, received drawers but no
Runners yet.
Not answering phone calls or emails

I would not recommend this company to anyone.

November 7, 2018
Unprompted review
Drawersolutions logo

Reply from Drawersolutions

Hello,

Apologies for the service you have received.

Rated 1 out of 5 stars

Do not deliver items, do not answer phone and lie about delivery times

Appalling company, avoid. They take your money but do not deliver and just make you waste time trying to get what you have paid for. Full details below.

Order for three sets of wardrobe drawer inners was placed on 25/09/2018 advertised with a 4 day delivery time. After hearing nothing for a month (no response to numerous emails or ever answering the phone) a bad review was left on trust pilot. A useful response was only made following the review; this led to the first items being delivered on 09/11/2019, one and a half months after the order was placed.

However the drawer runners were not included with this delivery. I have sent daily emails and received 12 emails between 14/12/2018 and 26/02/2018 all stating that the runners would be dispatched that evening (including one email stating they had been dispatched). There is still no sign of the order and they have now stopped responding to any emails.

After sending over 50 emails to this company and getting no useful replies I am at loss what to do next.

October 23, 2018
Unprompted review
Drawersolutions logo

Reply from Drawersolutions

Hello,

Apologies for not being in contact and the delays you have experienced with our service. Email sent with explanation. We have been extremely busy the last 4 weeks (still are) and experiencing difficulties with keeping up with the demand. We are a factory and don't always hear the phone or working in production/out on deliveries due to the high demand, it is a reason why we don't always get to the phone.

Rated 2 out of 5 stars

Mediocre product

Mediocre product, many delays in delivering, no apologies - literally parts missing, got mis-delivered, more parts missing, got mis-delivered (same problem) twice. Not a single apology. Cheap for a reason, avoid.

October 19, 2018
Drawersolutions logo

Reply from Drawersolutions

Hello,

Could we have an order reference to know what this is about please?

Thank You

Rated 1 out of 5 stars

Ordered an internal drawer over a month…

Ordered an internal drawer over a month ago. Had several promises of delivery by email and phone but not arrived. Requested refund but no response. Now not accepting my calls. Contact form on website not working. Reported to Blum.

October 15, 2018
Unprompted review
Drawersolutions logo

Reply from Drawersolutions

Apologies for the service you have received. We have sent you an email in an attempt to resolve this matter.

Rated 3 out of 5 stars

Not without problems but overall good value

I agree with some of the comments below about long lead times and incomplete deliveries. However I've ordered from them twice and will do so again, as I think the quality of the units is acceptable for the price, and they are easy to assemble (the first time without any instructions).

October 3, 2018
Unprompted review
Drawersolutions logo

Reply from Drawersolutions

Hello,

Thank you for your repeat orders and apologies again for the delays you have experienced with our service. Struggling to cope with high demand at the moment.

Rated 5 out of 5 stars

Quality product information, products and instructions

I found the selection of products excellent and great information on the site about each, including the spacers, options, etc which are very useful to know when you're planning a project and which I find other websites lack.

I was able to pick out a set of matching shelves to different depths that I couldn't find anywhere else. Everything was delivered quickly. I'm impressed by the quality of the material and instructions, with basic DIY skills I got them assembled and installed quite easily. I've been using the shelves for months now and haven't had an ounce of trouble.

Thanks!

June 27, 2018
Unprompted review
Drawersolutions logo

Reply from Drawersolutions

Thank You

Rated 5 out of 5 stars

Ordered a wall cabinet for the kitchen…

Ordered a wall cabinet for the kitchen as I was running short of storage space.
A good price for the item and came with fitting instructions which were easy to follow for a novice DIYer like myself.

June 22, 2018
Unprompted review
Drawersolutions logo

Reply from Drawersolutions

Thank You

Rated 1 out of 5 stars

Awful service

Awful service, took 3 attempts to deliver all components. Upgraded the drawers we ordered, (not sure whether this was to compensate or because they couldn't supply what was ordered) and then did not send all fitting instructions, despite several requests. Drawer fronts poor quality, 40% of predrilled holes in carcass were in the wrong place. Unhelpful on the phone and ignored emails. Will definitely not use again.

June 19, 2018
Unprompted review
Drawersolutions logo

Reply from Drawersolutions

Apologies for the service you received. We were going through a difficult period.

Rated 5 out of 5 stars

Impressed with quality and Service…

Impressed with quality and Service purchased bespoke drawer unit which was of excellent quality for a great price, I would not hesitate to recommend Drawer Solutions. So pleased with result.

May 29, 2018
Unprompted review
Drawersolutions logo

Reply from Drawersolutions

Thank You

Rated 5 out of 5 stars

Fabulous service

Fabulous service; I had purchased door and drawer fronts about 2 years previously and wanted to purhcase more; they matched the product perfectly
So pleased with the result
Highly recommend this company.

May 28, 2018
Unprompted review
Drawersolutions logo

Reply from Drawersolutions

Thank You

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