DreamCloud Sleep Reviews 2,612

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often describing the mattresses as comfortable, supportive, and excellent quality, leading to better sleep and reduced aches and pains. Many people found the ordering process straightforward and the delivery service efficient, with good communication throughout. The overall service is frequently praised as first-class. However, some customers were not happy with the delivery experience, citing issues like delayed deliveries, items being left at the front door instead of the designated room, or receiving multiple deliveries for a single order. A few other people also felt that the mattress became too soft or unsupportive over time, leading to discomfort.

What people talk about most

Product

People report positive experiences with the product, especially mattresses. Many customers are delighted with... See more

Quality

Users describe positive interactions with quality, highlighting the comfort and support of the mattresses.... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the helpfulness... See more

Order

Reviewers mention positive feedback about their order experience. Many customers found the ordering process... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent service, noting prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful and responsive Customer Support. Although the mattress did not work for me the support team sent an enhancer to see if that helped. It did but not enough I'm sorry to say. Ultimatel... See more

Company replied

Rated 5 out of 5 stars

I must admit, I purchased this mattress with more than a little trepidation. Not bought many expensive things on line, and a product that I had never heard of before. However, my experience thus far,... See more

Rated 5 out of 5 stars

Great mattress! We looked at so many different brands & decided on dream cloud after a friend recommended them. So glad we did, the service was great, from delivery to them arranging the collect... See more

Company replied

Rated 5 out of 5 stars

Did a bit of research before buying a Dreamcloud, but found that the choice was far too widespread and a bit of a minefield. I plumped for a Dreamcloud but nearly went with a Nectar mattress. How wa... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

Featuring ‘Dream Plush’ memory foam to sleep cool, a luxury quilted cooling cover for soft support, and an ActivEdge™ support system for a touch of bounce, DreamCloud uses innovative sleep science to guide our construction.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

This is the most supportive mattress …

This is the most supportive mattress we have had...I took a good look at the different hybrid mattress you can buy...I picked this one...I have found I get a better night's sleep now...delivery was a bit of a problem delivery van pulled in to my driveway and no mattress on van..It was delivered 5 days later..You also can pay over a couple of years interested free..I would definitely buy again look at a single for the spare room

February 28, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Clive, thank you so much for leaving a review. We love to hear that you are comfortable and well-supported on your new mattress. I'm so sorry about the delivery and we will take this comment as we continue to improve.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely Love My New Mattress!

⭐️⭐️⭐️⭐️⭐️ Absolutely Love My New Mattress!
I couldn’t be happier with my purchase. From the first night, the comfort was incredible — supportive, cosy, and exactly what I needed for a great night’s sleep. I’ve noticed a huge improvement in how well I’m sleeping, and I wake up feeling much more rested.
The quality feels excellent, and it genuinely delivers on everything it promises. I’d highly recommend this mattress to anyone.

February 26, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Ceri, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

Rated 2 out of 5 stars

Probably the worst mattress I've slept…

Probably the worst mattress I've slept on. Rock hard, no give at all. I broke my leg and a replacement put in, I can't sleep on that side at all because of the pain I experience because the mattress. I lay on my couch on my bad side and no pain.

February 25, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Paul, thank you for leaving a review. We apologise for the inconvenience this has caused. Please don’t hesitate to reach out to our support team so they can assist you with this matter.

Rated 1 out of 5 stars

The worst experience I've ever had with…

The worst experience I've ever had with a mattress. I chose medium but I find it too soft and makes it hard for me to turn over. It feels like a hole where I lie, I can't sleep comfortably.

February 25, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Gjuri, thank you for taking the time to leave a review. We apologise for the inconvenience this has caused. We will take your comments on board as we continue to improve.

Rated 5 out of 5 stars

Very very happy

Whole experience was great from Start to finish , spoke to customer service and explained what I wanted and they advised me on what would be the best mattress to suit my needs , I’m very happy with it and all the pain and back aches have gone from my previous mattress

February 2, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Donna, thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one. We hope this continues to help you get a great night's sleep!

Rated 5 out of 5 stars

Honestly the most comfortable Mattress…

Honestly the most comfortable Mattress I’ve slept on.
Previously had another well known brand of hybrid mattress and had nothing but problems with it.
The Dreamcloud Mattress is beyond compare.
Amazing quality.
Only one complaint from my husband and that is that he says it’s too comfortable and he doesn’t want to get out of bed in the mornings

February 2, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Ceecee, thanks for your review. We love to hear that you are really experiencing the benefits and quality that our products have to offer. We hope the mattress continues to help you get a great night's sleep.

Rated 5 out of 5 stars

Great mattress

The DreamCloud mattress has exceeded my expectations. It’s luxurious but not overly soft, supportive without being firm or uncomfortable, and genuinely feels like premium sleep quality. Highly recommend it to anyone looking for a comfortable all-around mattress that’s worth every penny!

February 20, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Jayne, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

Rated 5 out of 5 stars

Great mattress

Great mattress!

We looked at so many different brands & decided on dream cloud after a friend recommended them. So glad we did, the service was great, from delivery to them arranging the collection of the old mattress.

The product itself is brilliant! soft but supportive & we’ve had it for over a month now, both myself & my partner have slept so much better. The value is good too when you compare them to other similar quality mattress from other brands.

January 14, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Ross, thanks for your review. We appreciate you allowing the mattress ample time to adapt to support your body. We love to hear that you are getting the great night's sleep you have been looking for.

Rated 5 out of 5 stars

Great mattress, great company.

This was the first time I have ever ordered a mattress on line and the reason I did was due to the number of very positive reviews on line. I also had confidence in the company that I could return the mattress free of charge if it wasn’t suitable. Added to that were the numerous people who reviewed mattress who had the same back problems as me and said how the new mattress helped their symptoms. I have recommended this company to my friends as my whole experience (good delivery dates, great communication, fair pricing, pleasant and helpful staff) has been seamless.

January 28, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Mrs Angela, thank you for taking the time to leave such an honest review. We truly appreciate your feedback and are so pleased to hear that the mattress has helped ease the pain you have been dealing with, and that you placed your trust in giving it a try. We are very grateful for your recommendation and hope you continue to enjoy your experience.

Rated 5 out of 5 stars

The site is very easy to navigate

The site is very easy to navigate, delivery was very quick and perfectly on time

January 27, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Mrs Yvonne, thank you for taking the time to leave an honest review. We’re delighted to hear that you found our website easy to navigate and the delivery process straightforward. We hope you continue to enjoy a great night’s sleep with your mattress.

Rated 5 out of 5 stars

Excellent

Excellent, best mattress ever. Our family have now purchased 5, everyone is thrilled with them. My granddaughter described it as Sleeping on a Cloud

February 18, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello, Thank you for taking the time to leave a review. We are delighted to hear that you and your family’s experience with your mattress has been such a positive one. We hope it continues to help you enjoy a great night’s sleep!

Rated 2 out of 5 stars

Recycling issues. Poor customer support


I’d like to cancel my recycling of my old mattress. The whole experience in booking that was a complete nightmare. I needed it collected today but it was unavailable. The woman I was talking to could hardly speak English. Also the line was awful. I’ve arranged for it to be collected privately today.
I’d like to be refunded for recycling charges I’ve paid for.
Fingers crossed when the new mattress arrives it’s as good as the reviews state 🙏

February 16, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Glenn, thank you for leaving an honest review. We apologise for the inconvenience this has caused you. Please reach out to our support team so that we can assist you further.

Rated 5 out of 5 stars

Best mattress I have ever brought

Best mattress I have ever brought!
I have a flat base bed! The mattress felt quite firm on first try of laying on it! But after a few minutes it seems to soften. But not in a memory foam way! Neither me or my husband wake up with aches anymore!
I’m a side sleeper and he is a back sleeper if that helps.
I would 💯 recommend

August 30, 2025
Unprompted review
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Reply from DreamCloud Sleep

Hello Samantha, thanks for leaving an honest review. thanks for taking the time to leave a review. The fact that your mattress from us has helped ease any aches and pains you were experiencing is music to our ears. We hope this continues to help you get a great night's sleep. And appreciate your recommendation and hope you continue to enjoy your experience.

Rated 5 out of 5 stars

Excellent quality Mattress

Excellent quality Mattress
Quick and efficient slight issue on delivery but handled with speed and efficiency
Very happy

January 13, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Chris, thank you for leaving an honest review. We appreciate that you found the mattress offers excellent quality and that the delivery has been efficient.

Rated 4 out of 5 stars

A very easy ordering process and all…

A very easy ordering process and all parts of the delivery and collection (old mattress) were met as per the schedule.

January 8, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Mike, thank you for leaving an honest review. We appreciate you taking the time to share your feedback and are glad that you found the ordering process easy and the delivery smooth. We hope this continues to help you get a great night's sleep!

Rated 5 out of 5 stars

Great deeper sleep

Not the greatest sleeper at the best of times, but I instantly noticed a deeper more solid sleep allowing me to feel more refreshed when I woke. Still early days so hoping it aids me sleep longer going forward

February 15, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello, thank you for leaving an honest review. We appreciate that you found the mattress makes you feel refreshed. This is great news that your mattress has had such a positive impact on you and your sleep.

Rated 5 out of 5 stars

This was comfortable from the first…

This was comfortable from the first night .No back ache that I had with the previous and much more expensive hybrid mattress

January 24, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Mrs. Sue, thank you for taking the time to leave a review. We’re so pleased to hear that you’re having comfortable nights and that you find the mattress helpful. We’re especially glad that your mattress from us has helped ease your aches and pains.

Rated 5 out of 5 stars

Easy to order

Easy to order. I knew what I wanted from recommendation and reviews. One click and done.
Delivery service good

January 12, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Belle, thank you for leaving an honest review. We appreciate that you found the ordering process easy and the delivery service to be good as well. We hope the mattress continues to help you get a great night's sleep.

Rated 2 out of 5 stars

False advertising

Advertised with a quality quilted mattress protector as a free gift. I still haven't received this, and they sent a nasty plastic incontinence sheet instead! Absolutely not as advertised. Free gift is a complete lie. The mattress is good though.

February 9, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Lorraine, thank you for leaving an honest review. I'm really sorry for the inconvenience this has caused regarding the gift. We appreciate that you found the mattress itself to be good. If there is anything we can assist you with further, please contact us. As we continue to improve our services, your feedback is truly valued.

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