DreamCloud Sleep Reviews 2,612

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 365 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often describing the mattresses as comfortable, supportive, and excellent quality, leading to better sleep and reduced aches and pains. Many people found the ordering process straightforward and the delivery service efficient, with good communication throughout. The overall service is frequently praised as first-class. However, some customers were not happy with the delivery experience, citing issues like delayed deliveries, items being left at the front door instead of the designated room, or receiving multiple deliveries for a single order. A few other people also felt that the mattress became too soft or unsupportive over time, leading to discomfort.

What people talk about most

Product

People report positive experiences with the product, especially mattresses. Many customers are delighted with... See more

Quality

Users describe positive interactions with quality, highlighting the comfort and support of the mattresses.... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the helpfulness... See more

Order

Reviewers mention positive feedback about their order experience. Many customers found the ordering process... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent service, noting prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful and responsive Customer Support. Although the mattress did not work for me the support team sent an enhancer to see if that helped. It did but not enough I'm sorry to say. Ultimatel... See more

Company replied

Rated 5 out of 5 stars

I must admit, I purchased this mattress with more than a little trepidation. Not bought many expensive things on line, and a product that I had never heard of before. However, my experience thus far,... See more

Rated 5 out of 5 stars

Great mattress! We looked at so many different brands & decided on dream cloud after a friend recommended them. So glad we did, the service was great, from delivery to them arranging the collect... See more

Company replied

Rated 5 out of 5 stars

Did a bit of research before buying a Dreamcloud, but found that the choice was far too widespread and a bit of a minefield. I plumped for a Dreamcloud but nearly went with a Nectar mattress. How wa... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

Featuring ‘Dream Plush’ memory foam to sleep cool, a luxury quilted cooling cover for soft support, and an ActivEdge™ support system for a touch of bounce, DreamCloud uses innovative sleep science to guide our construction.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Most comfortable mattress ever

I was surprised it came in a battered box and was worried however when I opened it was fine. Well wrapped in double plastic. I suffer from sore hips and Backache.i usually toss and turn all night. I couldn’t believe how comfortable it was no tossing and no aches or pains. I slept all night and have done every night since. It is comfortable the sides are a little softer than my last mattress but it not a problem.It was £629 to buy but to get a great nights sleep worth every penny from my pension. Delivery was straight forward and the delivery guy put in in my bedroom for me. I did think it would be difficult for me to get on the bed but I’m in my seventies and I manage fine on my own. Try it you won’t get a better nights sleep.

February 1, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Jane, thanks for taking the time to leave a review. We love to hear that you are really experiencing the benefits and quality that our products have to offer. The fact that your mattress from us has helped ease any aches and pains you were experiencing is music to our ears. We hope this continues to help you get a great night's sleep.

Rated 5 out of 5 stars

I spent ages researching a new mattress…

I spent ages researching a new mattress that would provide comfort and alleviate back pain and allow me to get much needed sleep. Came across a Which review which rated dream cloud as No.1 and has a 365 day refund policy. I took a chance buying online without a road test
and I am absolutely delighted with my purchase. Excellent quality mattress and price.

January 15, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Mark, thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one. We hope this continues to help you get a great night's sleep!

Rated 5 out of 5 stars

Very easy to use website...Fast free…

Very easy to use website...Fast free delivery...mattress is just what I was looking for at a great price..And you spred your payments over 24 months interested free...I will be back later to order a single size for my son..

January 31, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Clive, thank you for leaving an honest review. We appreciate you taking the time to review our website and are glad you found it easy to use. We’re pleased that we were able to help you, and we hope the mattress gives you the same great experience!

Rated 5 out of 5 stars

Full nights sleep

January 31, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Ian, thanks for your review. This is great news that your mattress has had such a positive impact on you and your sleep. Thanks for choosing Dreamcloud!

Rated 5 out of 5 stars

Delivered slightly late but not the end…

Delivered slightly late but not the end of the world. Mattress so far has been comfortable, particularly more for my wife than myself but that’s no reflection on the mattress. I have an ongoing bad back now for over a year so regardless of what bed I have, it isn’t going to solve the problem anytime soon. Having said that I’m hoping overtime it will improve my sleep regardless of my back issue. It’s definitely a lot more comfortable than my previous mattress which we had for around 13 years so I felt a change was necessary. Still getting used to the pillows but I think all will be good once I’ve given my body and particularly my back time to adjust to the new mattress and pillows.

January 31, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello John, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We appreciate you allowing the mattress ample time to adapt to support your body. We hope this help you get a great night's sleep!

Rated 4 out of 5 stars

Hybrid Mattress

Really comfy mattress. Only had a month but so far so good .Reasonably priced compared to other competitors. Would definitely recommend.

January 12, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Simon, thanks for taking the time to leave a review. We appreciate your positive feedback and are delighted that everything within your order is to your liking. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

Rated 5 out of 5 stars

I hadn’t even heard of DreamCloud…

I hadn’t even heard of DreamCloud before I brought my first mattress. After making lots of comparisons between all the various options I decided to try DreamCload. I can honestly say the good reviews helped me make up my mind. I found the whole experience was smooth and hassle free. The communication and delivery were great and most importantly so was the mattress. So good in fact we now have 2 and I would happily buy another.

January 30, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Andrew, thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one as well as our delivery and staff in helping make your order. We hope you continue to enjoy getting a great night's sleep with the mattress from us.

Rated 5 out of 5 stars

Best sleep I've had for years

Best sleep I've had for years. Great support but really comfortable.

January 29, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Pauline, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We hope this continues to help you get a great night's sleep!

Rated 4 out of 5 stars

I purchased the dreamcloud hybrid…

I purchased the dreamcloud hybrid king-size bed. The delivery of the bed was faultless. They were on time, efficient and communicative with myself at all times. The bed at first (after allowing the mattress to air properly) was a bit too firm for my wife and as for me I found it more comfortable than our last one. As time has moved on the mattress has become more comfortable and my wife loves it. I still get some back and shoulder pain in the morning but not to the extent previous to having the mattress. So at present so far so good . Will place another review further down the line.

December 30, 2025
Unprompted review
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Reply from DreamCloud Sleep

Hello Allen, thank you for your review. We’re delighted to hear that the delivery of your mattress went well and that you allowed it ample time to adapt and support your body. We’re also happy to know that you’re getting the great night’s sleep you’ve been looking for.

Rated 5 out of 5 stars

A dream is what this mattress is

A dream is what this mattress is! When I first sat on it I thought oh no this is gonna be too soft. But I was wrong it’s perfect. Great sleep every night

January 29, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Michele, thanks for your review. We appreciate you allowing the mattress ample time to adapt to support your body. We love to hear that you are getting the great night's sleep you have been looking for.

Rated 5 out of 5 stars

Pure bliss!

Fantastic delivery and price for the hybrid mattress. My only regret is not purchasing this sooner, it’s worth every penny! Myself and my partner are side sleepers and this mattress is so comfy. Lying down is pure bliss!

January 29, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Jemma, thank you for taking the time to leave a review. We are delighted to hear that the delivery process was straightforward and that your experience with your mattress has been so positive. We hope it continues to help you get a great night’s sleep!

Rated 4 out of 5 stars

Arrived on time paid extra to have…

Arrived on time paid extra to have mattress delivered to upstairs bedroom.
Delivery people would not take old mattress downstairs ( company policy) not useful when you are elderly. Obviously if you need help getting the new mattress upstairs you also need help getting the old one down!

January 6, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello David, thank you for your feedback. We apologise for the inconvenience this has caused you. We will take note of this as we aim to offer you the best service.

Rated 5 out of 5 stars

Very comfortable and good valueWe are very pleased with our DreamCloud…

We are very pleased with our DreamCloud mattress. It is very supportive and provides firm support while feeling soft and comforting at the same time. The memory foam is warm and we will have to reduce the quilt Tog in the summer months, but that’s a small price to pay. Good value and the delivery service was excellent along with the customer services from DreamCloud. Highly recommended.

January 12, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello David, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

Rated 3 out of 5 stars

The mattress is excellent but the…

The mattress is excellent but the delivery was rubbish. I took time off work to accept the delivery and it was delayed for the first three attempts with a different excuse each time (traffic congestion, family emergency and lastly a stock error). Finally on the fourth day attempt it was delivered.

January 4, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello David, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We are sorry to hear about the issues you experienced with the delivery of your mattress. We will take note of this as we continually aim to provide the best products and service possible!

Rated 5 out of 5 stars

Well made and very sturdy excellent…

Well made and very sturdy excellent mattress compared to all my previous memory foam mattresses, there's no comparison it feels superior to anything ive had before

January 28, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Erica, thanks for your review. We love to hear that you are really experiencing the benefits and quality that our products have to offer. We hope the mattress continues to help you get a great night's sleep.

Rated 5 out of 5 stars

COMFORT

WE PURCHASED OUR KINGSIZE DREAMCLOUD LUXURY HYBRID MATTRESS AFTER READING REVIEWS THAT ALL PRAISED ITS COMFORT. WE CAN CONFIRM THAT THE REVIEWS WERE ALL SPOT ON .WE HAVE NEVER SLEPT ON A MORE COMFORTABLE MATTRESS. RIGHT FROM ORDERING TILL DELIVERY WE WERE KEPT UPDATED .IT WAS A PLEASURE DOING BUSINESS WITH THIS COMPANY

January 27, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Peter, thanks for taking the time to leave a review. We are delighted to hear that your experience with your mattress from us has been such a positive one. We hope this continues to help you get a great night's sleep!

Rated 5 out of 5 stars

What a great service from a fantastic…

What a great service from a fantastic company. Unfortunately the mattress purchased was uncomfortable for my wife. I found it very comfortable but you need to find a mattress you both can sleep on. The service received is second to none. Had to return the mattress with no issue at all

January 27, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Alan, Thank you for leaving an honest review. We appreciate you taking the time to share your thoughts. We understand that there can be differences in preferences when it comes to mattresses. Thank you also for your feedback on the service you received from our team. We truly appreciate it, as we continually aim to provide the best products and service possible!

Rated 5 out of 5 stars

I found the DreamCloud Sleep website…

I found the DreamCloud Sleep website very easy to use, with clear descriptions of the various products on sale and very convincing reviews by previous customers as to why they had bought a quality product.

January 2, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Christopher, Thank you so much for your feedback. We’re delighted to hear that you found our website straightforward and easy to use. We hope everything meets your expectations, and thank you for choosing DreamCloud!

Rated 5 out of 5 stars

Really comfort mattress

Really comfort mattress, great service. Would highly recommend and will get another dream cloud for my spare bed when it needs replacing.

January 26, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Paul, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

Rated 5 out of 5 stars

Amazing mattress

Amazing mattress , we went for the luxury hybrid super king and it’ really is amazing. No stiff necks and achey backs. Purchased after reading the reviews and comparing prices to the likes of simba and Emma mattress who wanted nearly £2500 for a super king.
Also purchased the pillows which are just as amazing

Really happy would definitely recommend

January 8, 2026
Unprompted review
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Reply from DreamCloud Sleep

Hello Jay, thanks for taking the time to leave a review. We love to hear that you are comfortable and well-supported on your new mattress as well as the pillows. We greatly appreciate your recommendation and hope you continue to enjoy your experience.

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