Dreame Technology Reviews 1,047

A dream for lazy people, easy to use, fulfills what I expected. Absorbs well, washes up wet, the wetness remains for a few seconds, as not everything dries immediately, but is not significant.

Dreame customer support is nonexistent! They seem to continually move the goalposts by changing what they said last time, LIE after LIE! Then you have to prove to them with emails, receipts, and tremendously long phone calls what was really said! I think I must have talked to over a dozen representatives regarding my replacement that was promised, and to date, I still have the defective device!!! I’ve asked for my replacement, and they said I received a full refund? It’s unfortunate that the Dreame company only sent me part of the information, the part that they thought would work to their advantage! Proving to Dreame that I paid full price for two X40 devices, sent them the two receipts, then they told me it was over 30 days! I explained that this very expensive X40 was defective out of the box, and the 30-day replacement policy should have been honored!!! Especially since the Dreame representative told me it would! The upper management hides behind the call center and does not seem to like customers considering all of the LIES they spread! It has been over 4 months currently, and I am still discussing this Dreame debacle! Maybe I should hire a lawyer regarding the Dreame replacement policy since I’ve been ripped off!!! If you are looking to purchase a robot vacuum, don’t buy from Dreame unless you want to fight for your right to have a product that works as advertised!!! Have to argue with representatives that tell LIE after LIE!!! If I had known this before I purchased the X40, I would not have made my purchase with Dreame and would refer prospective customers to not purchase from Dreame, their support is the worst!!!!!

We enjoy using our Dreame H14 Pro. It does an excellent job on traffic areas. The cleaning function is great.

In July 2024, after purchasing the X40 I was very excited! When I found out it the X40 wasn't working as advertised, the side brush and extending mop pad wasn't working. I reached out to Dreame support, days and days on the phone with Dreame to diagnose the the X40 was defective and needed to be replaced. I explained to them at the time that I wasn’t going to be at this location for a long period of time and they would need to expedite the new X40 in order for me to receive it. They weren’t able to deliver the vacuum in time? I was told be the Dreaame rep that, NO WORRIES, you just send me an email when you arrive back to this location and we will send out your device. I was fairly impressed, the only problem the amount time i was on the phone! Fast forward to October after being promised a new X40, I sent the agent an email explaining that I’m back and what do we need to do to get the replacement in motion? Here’s were the plot thickens! Now I’m being told that I need to send my new X40 into a service center for repair since it’s past the 30 day return policy? Again weeks after weeks they denied my claim for replacement? They told me that received a full refund on my purchase from amazon? Again I asked what are you folks at Dreame talking about? There response was that I returned my X40 and received a full refund and Dreame wasn’t going to do anything at all for me??? I informed Dreame the whole story. I purchased the first X40 from Amazon that was at full price, I called Dreame since I seen the priced had dropped. Dreame informed me to return the first X40 to receive a full refund and the purchase another X40 at the lower price, all good so far. So I completed my return and re-purchase. Upon arrival of the second X40 the extending arm and brush pad wasn’t working most of the time as advertised. Dreame at that time diagnosed that I had a defective device and needed to be replaced… I then had submitted to Dreame the 2 invoices for this nightmare process of owning a Dreame product, they then decided that I did return and received a full return, and also paid for another X40! Now they said they would replace my defective X40 like I was informed in July. I have as I explained sending emails, exhausting phone calls to Dreame, the LIE after LIE this company promotes is sad and pathetic!!!! This company is clueless and should not be allowed to sell pencils in the USA!!! Currently as I explained before, I have been waiting for my call that i was promised! This ordeal has been escalated to upper management and have expected multiple calls to have Dreame explain to me what are they trying to accomplish here??? Not one phone call at all? The latest email as of yesterday November 6, 2024 was looking for my invoice and trucking number??? It is suppose to be tracking number, irregardless, THIS COMPANY IS CLUELESS! I am still waiting for a call, and a new X40, or something from Dreame!! I received a email on October 29, 2024 telling me that “ You don’t need to send back the vacuum ”, now they tell me I need to send back the vacuum? These people are warped!!! If I don't receive any resolution regarding this, I think I will have to get legal representation involved, since DREAME is just a company the LIES AND LIES, the upper management hides behind the call center agents, they change the goal posts and speak nothing but LIES!!! I am extremely and I mean extremely disappointed with Dreame customer support that is non existent!!! They are the absolute worst company I have ever been involved with in my life!!!

BUYER BEWARE: DO NOT purchase anything from this ridiculous company!!!

We are so happy that we have chosen our new “family member”! It is also great fun to watch the dream at work. We have several rooms, some with very large areas, which he vacuums and mops or even just mops (kitchen and bathroom) and we are highly satisfied with the result after completing his activities! In between, he has to go back to the base several times to clean his wiper blades, to empty the dust container and also to recharge, but that's basically great. Only when returning to the base station does he choose what he believes to be the shortest and most direct route. He then agonizes over carpets and chair runners, sometimes gets stuck and has to get out of his dilemma by moving back and forth, forward and back. So far, however, he has always done this on his own. It would of course be great if his AI would gradually learn so that he doesn't always “rush his head through the wall” back to the base station, but also learns to avoid obstacles when returning. That would save time and energy. It has also happened that he “spent time” in an area after charging because he no longer knew where he had left off. But these aren't all big things. It's even fun to watch the Dreame “rummaging through” from time to time. In the run-up to our purchase, we compared tests and watched many videos and then opted for the Dreame L20 because it was mostly rated positively and of all vacuum robots that might have been considered, we liked the best because of the straight-lined design and the white color. <

- Information about an empty water tank has worked reliably so far (reminder to empty the waste water tank was too frequent, is superfluous) - the pre-set amount of water during cleaning is also good > - obstacles are easily identified (so far only gave a false alarm due to a reflection in the window)... Even shoes are recognized as solves Cons: - Obstacles will we avoid too roughly - Cleaning the corners could be better - Wiping performance is ok, but could also be better in some cases - the suction level can only be adjusted in the cleaning schedule (I wish that I can change it even when cleaning is started manually... Or can adjust during cleaning) - When cleaning, ferry and heating but not when vacuuming that is stupid that can correct

I regret buying the Dream X40. The experience has been nothing short of frustrating. The charging station emits a bright light at night, which makes it impossible to sleep properly unless I drape a sweater over it to block the light.

When I reached out to customer service, I was told the light comes on due to "electricity fluctuation" issues. Trusting their explanation, I wasted money on an electrician, only to find out there were no problems with my electrical system.

After that, it was just a frustrating back-and-forth with customer service, who took no responsibility and continued to deny there was any issue with the device. They offered no helpful solutions, leaving me feeling ignored and stuck with a poorly designed product.

I highly do not recommend the Dream X40 if you value your peace of mind and want a product that works without hassle.

The 1 Star rates are validated!
I call email customer service for a video on how to fix the product, no response for 2 weeks. I call, line is busy and disconnects, I call general line and no connection. Terrible experience. You sold me a product once, and I won't buy again.

Their support lost our device during delivery and insists it was delivered, but according to AusPost, it clearly ended up at a different address. Despite this, they refuse to compensate us. We were charged $99 for the device to be checked and repaired, but after waiting for over three months, the device got lost. I strongly advise against buying with this company

My wife and I live in a 70m² flat, with half of the area carpeted, including the living room and bedrooms. My wife keeps the house very clean, typically vacuuming 3-4 times a week with a stick vacuum.

I didn't have the chance to start using our new robotic vacuum until this week. So far, I have tried several functions, including:

1. Multi-floor house mapping
2. Clean Genius mode
3. Deep cleaning mode

My wife and I believe we will be hands-free from now on. Here are a few observations:
1. The mop extends intelligently when the robot reaches edges or dead areas.
2. The mop lifts when the robot cleans the carpet, preventing it from getting dirty.
3. The robot can measure distances precisely and navigate through very narrow passages. When it encounters a low-height area or obstacles, it stops, assesses the situation, and tries different paths.
With the app, you can control the robot remotely. I asked it to clean our home while I was in Greece earlier this week, and my wife confirmed that the cleaning was excellent.
The design of the station and the robot is aesthetically pleasing, serving as a decorative addition to our flat.
This is my first robotic vacuum, and overall, we are extremely happy with it. It's a fantastic product for any household, even if you have a heavily carpeted home.

fantastic experience with L20 Ultra, i bought it last month, everything is perfect, it librates my hands

I used 2000 euro on there robot mower. It worked for 2 months and now it’s broken. Repair at the reseller has now been going on for 2 weeks and still nothing.
Spare blades are no where to get and there software for the mower gets worse and worse

Awful support and products!!

I have a X40 Ultra for 1+ months now, and suddenly out of nothing the app just stops responding to ANYTHING I click, it just doesn’t “save”, “remove” or do anything at all… all it gives is “error” or “operation failed”… now this EXPENSIVE piece of ***** stays like a brick in my house.. and the support can’t to anything because I don’t have the receipt, which I of course wouldn’t keep for so long!! I had a Roborock S7+ before, and to be honest it was a lot better (with less problems) + a LOT cheaper as well. Don’t buy this brand

Dreame x40 Ultra broke after 5 weeks of use. Side brush wrapped error started just after return policy of 30 days expired. Dreame customer support is near non-existent. Refused to give me a refund, after several days of arguing, I was finally told that I was authorized a replacement since it was within the first year. Shipped robot back, confirmed it was received. I then wrote to ask when replacement would be shipped. No reply for 4 days after several attempts to contact via phone, email and messenger on their website. Then, I was told it would take another 1 to 2 weeks to assess the robot and determine if a replacement would be sent. Been without a working robot for 3 weeks now. Not worth $1500. Felt scammed by this company!

Do not buy ANY Dreame product!
Horrible quality, poor customer service - feels like i am being scammed.
I bought dreame t20 in january 2022. Now the button is stuck and a piece that holds the whole ting together has broken off.

Always buy a little expensive products from well known brands.
So angry at this horrible company.

Dreame D10 Plus
Pathetic Customer service. I had sent my Water tank to be replaced which was replaced with an incompatible water tank that made the whole mopping feature a nightmare. I asked for a solution and they seem to have lost my Water Tank that has been sent and has been refusing to give back a replacement. Now the robot vacuum is without its tank unused. I have been following for 2 weeks yet the same default responses and ignorance. This is complete ignorance from the team.

Complaint Ref: 82572889
Order: FR1142

Only know there new lawnmover robot.

Robot looks good.
Blade replacement design clever.
Battery life is acceptable.
Software is incomplete and buggy.
Features advertised do not reflect reality.

Would i bye this robot again: No

If Dreame Tec. Fixes there software, things will be different.

I had en awful experience with Dreame. I bought a product from their website in Spain worth 800€ (robot vacum) as the product itself hd good reviews on the internet. This was more than 10 days ago, I just received it. I had an AWFUL EXPERIENCE WITH THE CUSTOMER SERVICE. As people said in other reviews, they reply continuosly saying they are dealing with it but in the end they do not do anything at all. There is no number to call, no complaint form to fill in. Just this email contact which is useless. I explain my experience in detail below.

When I bought the product during the checkout process, the system automatically used my invoicing address from Apple Pay as the delivery address. This address was incorrect for delivery purposes - never seen that in an online purchase, they always ask you for invoicing address and delivery address - but here no. Within one minute of placing my order, I contacted the customer service team to rectify this issue and provided the correct delivery address.
I was assured that the correct address would be communicated to the logistics department. Despite this assurance, several days passed without any confirmation or update. Instead, I received an email from the courier indicating they had received the parcel and were preparing to deliver it to the wrong address.
Over the course of the next eight days, I repeatedly emailed the customer service team, only to receive standard responses that my request was being addressed. There was no concrete action or follow-up. Finally, I was told that the address had been corrected, yet on the same day, I received a notification from the courier confirming that the delivery was still scheduled for the incorrect address.

This sequence of events demonstrates a serious lapse in the order handling and customer support processes. As a customer who paid a significant amount for your product, I expected a far higher level of service.

Finally I had to deal with the courrier company myself, spending time and efford to be able to get the product to my home.

I am worried becuase I know that if there will be any isue with the product I will receive no support and I will have wasted 800€!

Will never ever buy from them anymore. Do not trust this company!

Terrible customer service with regards to warranties. Do yourself a favour when shopping for a vacuum cleaner, choose a company that can give you a direct replacement for a warranted product. Dreame left me with a broken vacuum & mop with no replacement. Either that or carry a spare vacuum for when one breaks. Please also note, they refuse refunds even though their product was broken. Customer service were not willing to help at all. Terrible for such an expensive machine.