Dreame Technology Reviews 1,047

Lying, cheating and manipulating. Don't have anything to do with this company.
Made the mistake of buying a robot on their website. It was CLEARLY stated that it was IN STOCK, delivery time only a few days. After I week I write to them and wonder where my robot is (since there hade not been ANY communication what so ever about the order) - and of course it was just a big fat LIE that it was in stock, they only wrote that to lure people to buy the robot from them instead of other resellers.

Do they own up to the lie? Of course not, as soon as they understand that you have caught them they ignore you totally. But the credit card is charged of course - that part they are excellent at!

WORST kind of company. This also means that the robot will NOT have the functionality that it is said to have since they are lying about everything else.

Will never buy from this disrespectful company again.

I bought this product while I was having my Ecovacs vacuum cleaner repaired, frankly it costs three times less, and it is 10 times more efficient. I leave all my carpets, it gets stuck nowhere, it is really good.

Just don't buy. After 2 months front wheel broke. After 1 month the charger socket on the back broke. Support is bad. Even they say 1 year warranty but in real life you have to pay to fix everythink even it's under warranty. Don't do mistake. DO NOT buy/waste your money on this rubbish.

Do not buy these products. Our machine (an L10 robot) stopped working properly after less than a year. When I tried to resolve the issue through the customer service process, they were incredibly challenging to work with and none of their solutions worked. The factory reset that they insisted that I do, made the vacuum stop vacuuming entirely. They still have not provided information about where I can send the vacuum to have it repaired. Super disappointing because the Dreame Z10 robot was a good product but I'll never buy another one again.
Avoid the expense and hassle and stay away from this product!!

Nothing but headaches with customer support. The technology is great, but the US support is totally non-existent. My vacuum arrived damaged, they refused to a) send me the two parts I needed, b) send me a shipping kit to replace the damaged box that arrived or c) pre send me a replacement so I could use that box.

They sat on my vacuum once they got it and refused to give me a timeline or any real updates. I had a ticket "escalated" for over two weeks. Any time I asked for an update they'd copy/paste the same response telling me my ticket was escalated and I needed to wait..... They did this for over two weeks.

I tried calling, they wouldn't even acknowledge that they got my vacuum. When I told them I had proof of delivery from UPS they told me to simply call fedex or ups to check on the status. It was like I was talking to a robot. Totally unprofessional too, could just hear random beeping and people yelling in the background on the call as well.

I finally had to file a dispute and get my money back.

Google it. It's not just me. There are COUNTLESS reports of how awful their support is. Avoid this company. They pump all this money into influencers and buy themselves great reviews. The tech is nice, but it's all a house of cards. It'll collapse as soon as you need help.

Literally trying to manipulate reviews in Sweden with "extended warranty" BS. Very shady business practices, STAY AWAY .

Purchased W10 Robo vacuum 2 years ago from Harvey Norman, more than happy during the past 2 with ease of use and its clean on vacuum and mop
Ceased to work and found that Dreame no longer have an active phone number in Australia and forced to communicate only by email to an overseas call centre
They do not have a repair centre in Australia and use 3rd party repairers, so do not hold spare parts in Australia.
It was quicker that I just found an independent repairer
So if I had to replace this vacuum I would expect that with paying in excess of $1500 that it should operate without issues longer than 2 years, not having an Australian phone number ( online phone number no longer active) and repair centre is a concern as it appears they do not expect to stay active in Australia much longer

I initially loved my Dreame X40 - it was a great robot vacuum until it stopped vacuuming completely after just two months. Given that I spent nearly a month’s rent on this device, I expected reliability and better customer service.
After troubleshooting on my own and providing multiple videos over two weeks, Dreame's support team approved only a repair, requiring me to send in the unit, which will take up to 15 business days. That means I would be without a vacuum for over five weeks after just two months of use.

Since I don’t think it’s reasonable to be left without a working robot for this long, I requested a refund under Australian Consumer Law (ACL), which entitles customers to a refund for major failures. However, the retailer Harvey Norman declined my request.

To make matters worse, Dreame has now completely stopped responding to me - I have not received a reply from them in five business days despite multiple follow-ups. This level of after-sales support is unacceptable for a product at this price point.

As a result, I will contact NSW Fair Trading to mediate.

This has never happened to me with my previous Ecovacs models, and I’m extremely disappointed with both the product’s lifespan and the after-sales support. If you’re considering this vacuum, be aware that if anything goes wrong, the resolution process is slow and frustrating.

Horrible support. L10s ultra lasted 9months and the vacuum died. Submitted a warranty claim and the company led me on a wild goose chase with no result for months. Avoid them like the plague.

Purchased L20 Ultra Robo Vacuum on 8 Jun 2024

Here are the leaking / flooding logs:
25 Jun 2024
1 Oct
21 Nov
4 dec
17 jan 2025 x 3 - changed out all accessories after it leaked the 2nd time tonight. After 5 min, it leaked again.

9 - 12 Dec 2024 - Sent for repair. Apparently it didn't work. We are so tired of resetting and cleaning the mess. It spoils almost every month.

Dreadful Service from Dreame Tech – A Total Nightmare

Dreame Tech undoubtedly has the worst customer service I’ve ever experienced. Customers are not taken seriously at all. They make countless promises but have been repeating the same excuses for nearly 4 months without any results.

I sent my Dreame vacuum and mop for repair. They promised it would take a maximum of 5 days. We are now almost 4 months later, and I keep hearing the same excuse: "Due to Black Friday, we are out of stock." This, despite the fact that I sent the device 6 weeks before Black Friday. It seems they use Black Friday as an excuse. What’s next? "The Easter Bunny is borrowing it, and as soon as he's done, we’ll send it back"?

I strongly advise against buying anything from Dreame Tech. Even if the product looks great, once it breaks, you’ll be left waiting for months. Calling, emailing, or pleading won’t help – they simply don’t care.

Buy here only if you enjoy stress, frustration, and ridiculous excuses.

From my Friend S. de groot

Purchased a vacuum from a retailer and it was on a good promotion with a large discount.
DREAME then offered the same product on their website at an even greater discount. The retailer could not match as DREAME did not give them the promotional support. Dreame head office/customer service didn’t want to have anything to do with the issue.
Not sure what would happen if you needed to make a claim. However based on this experience I think they would pass the buck.
Buy a different brand where there is better support

My Mova L600 suddenly lost suction power and my help tickets went unanswered. I wouldn't recommend buying electricals from companies without service centers nearby.

Stay away from this company. My vacuum broke after only 5 months. It has taken over 40 emails, videos and so many phone calls (good luck getting through to speak to someone) and three months without my vacuum (which has been returned twice) and the matter is not resolved. They are horrible to deal with. They have had me in tears. I have spent ever afternoon after work for the last three months to try to resolve this. At the moment they have my vacuum and my money. I would score minus 100 stars if possible. I have never had such bad customer service ever. Should be called Nightmare cause it’s not a dream with this company. Hope they close down.

Review for Dreame Australia

⭐ Rating: 1/5

I had an extremely disappointing experience with Dreame Australia. I placed an order for a robot vacuum on November 18, 2024, through their official Australian website and have yet to receive the product. Despite numerous attempts to contact their customer service team, they failed to provide an estimated delivery date or meaningful updates.

After weeks of waiting, I requested a refund, only to be told that I need to wait for the product to be “returned to sender”—even though I never received the product in the first place! This is not only unacceptable but also completely illogical.

Their lack of communication, accountability, and transparency is appalling. My experience aligns with many other negative reviews I’ve seen on platforms like Reddit and Product Review, which reflect widespread dissatisfaction with their poor customer service.

Save yourself the frustration and avoid purchasing from Dreame Australia. I am now escalating this matter to Fair Trading NSW to seek a resolution.

Order Number: SUB-DRM28000

I wish I saw more reviews about the customer service of Dreame before purchasing. I ordered on 04/12 it’s now 16/12, it hasn’t even been posted. Normally wouldn’t mind, but they charged $50 for express! I have contacted them via email 4 times, I got zero response so tried live chat they said they would get back to me about my order and then never did. Am trying to cancel the order and hearing nothing.

The product reviews look good, would advise buying through Amazon so they are held accountable to look after your order!

I purchased the Dreame L40 Ultra on Sunday, December 1st, 2024, and reached out to the seller's customer care early Monday, December 2nd, 2024, to cancel my order before it shipped, as I intended to buy a different model of their product X40 ultra. The agent I spoke with confirmed that my order had been canceled and encouraged me to proceed with my new purchase. I was also assured that my refund would be processed within 48 hours. However, I have yet to receive the refund as of the time of writing this review. Since then, I've called them multiple times, but I keep receiving conflicting information. This company is a joke Please stay off unless you want to lose your money.

I would never buy anything from Dreame, our 1,200.00 pool cleaner is one year old with a 2 year warranty and it's completely worn out, their so-called service is just talk,talk,talk and no help whatsoever, they simply just ignore you. Never again. BEWARE

Waiting for an answer ticket #82738950.
NO ONE has ever answered it!!!

Please invest in a ticket system!

I hope to receive some kind of assistance soon.

UPDATE:
today is 15.12.24 and still NO ONE from the company has responded to this ticket.
The warranty time is still running and no one is providing a solution.

At first machine was good. Few months in and stopped working. A nightmare of more than three months trying to deal with pathetic customer service of Dreame and we still don’t have our machine back. Only way from here is ombudsman. This company is a scam!