Dreame Technology Reviews 1,046

Absolute criminal customer service. Faulty products that has been taking 6 months or more and still no replacement or refund received. With AI customer service. Can't talk to anyone. A lot of money to pay for this service. So disappointing as the robot was good when it was working.

So here is how things went into a shitshow for months:

1. The so called Dreame delivered a faulty device which was smelly and felt like an electric short circuit/burn
2. Report it for return..that process took me 3 weeks because they wanted picture of my device burning..they constantly asked for pictures of my problem, and i was like how can i provide a picture of a fault which is not smelling good
3. After a lot of shitshow, they finally give me a RMA number to return the product, and then they expect me to drag a 20kg product to a dropoff point--which I declined because its not my problem
4. They agreed to come and pickup the product, and sent DPD/or some carrier- who came and picked up the product and did not give me any proof or anything
5. I was assured because Dreame customer support confirmed of pickup happening
6. I also received an email from them, which confirmed arrival of product at their warehouse
7. After which things changed, all of a sudden, they changed their tone, and say that the device was never picked up in the first place-- are you serious??

Until now the case is pending and no resolution has been provided from Dreame.

I filed for chargeback with Amex.

Never use their service. ORDER FROM 23.04.2025 is still not yet shipped and they asking me for screenshot of transaction and asking me if I even do order on their site (I HAVE ORDER number) be careful with this scam site.

Dreame L10 Pro is not cleanable after it ran over cat poop!

I brought my Dreame L10 Pro in December 2024 and looked after it regularly and maintained it as Dreame intends it.
Yesterday, one of my cats pooped on the bathroom floor and my Dreame just ran over it, smeared EVERY inch of my bathroom with poop.
The Dreame was covered and when I tried to clean it, I quickly noticed that I had to remove the base covering plastic to fully clean it.

So I screwed 4 screws lose then discovered a warranty sticker on on of the srews. So to clean it, I had to ruin my warranty… Great.
Tried to clean it without taking it apart but in the end I had to. Now my warranty is ruined after 5 months because Dreame designed
a cleaning robot that can’t be cleaned properly if it gets dirty… Worst part is, the two big wheels arent removable and
so I had to scrub the wheels rubber with a toothbrush instead of being able to take them off and just rinse them.

I was a really big fan of the robot, but now it still stinks even after I tried my best to clean it properly.
What am I supposed to do Dreame??? I paid way too much for a cleaning robot that I can’t clean properly without taking it apart.

I rarely leave reviews, but this experience has left me with no choice. I purchased this product for over $300, expecting it to deliver on its promises. Instead, I received a defective unit that malfunctioned from the first use — leaking water, failing to dispense properly, and not drying as advertised. But as frustrating as that was, the real nightmare began with the company’s after-sales service.

I contacted support immediately and was subjected to an endless loop of emails, apologies, escalations, and hollow reassurances. It took nearly a month of back-and-forth just to be offered an exchange — which would require me to return the defective product first, wait for them to receive it, and then wait another two weeks for a replacement. So for their faulty product, I was expected to go without a cleaning device for 2+ weeks — with kids at home — and on top of that, purchase alternate cleaning supplies out of my own pocket.

They deliberately disabled the Amazon replacement option, which would have let me receive a new product first and return the broken one afterward — a basic convenience that any decent company provides. Instead, they dragged their feet and offered a laughable “dust bag and mop cloth” as compensation for my time, inconvenience, and added expense.

After 27 days of communication, they sent me yet another canned apology and claimed their customer service team has no power to do anything — so why even bother? I finally escalated the matter to Amazon, who confirmed that they are already investigating multiple complaints about this company’s after-sales behavior. That says it all.

This company does not stand by their products, does not respect your time or trust, and certainly does not deserve your money. I will never purchase from them again — and if you value your sanity, neither should you.

Pessima esperienza per un guasto subito dopo aver comprato la lava pavimenti Dreame h14pro. L assistenza ha richiesto di spedire il pezzo che dava problemi e dopo circa un mese non ha risolto il problema ed ha continuato a chiedere pazienza e scusarsi tramite mail. Dal 20 marzo sto ancora aspettando notizie su come risolvere il problema ed il prodotto ancora in garanzia non funziona. Sconsiglio rispetto al marchio più blasonato. Questa la loro ultima risposta:
Your request has been updated（82956052）,reply to this email to add another comment.

Dear Customer,

Thank you for your patience, and we apologize for any inconvenience caused.

We have notified the site.

We are currently looking into the issue and will keep you updated with any progress.

If you have any further questions or need additional assistance, please don't hesitate to reach out.

Thank you for your understanding and cooperation.
Sincerely,
Somaia
Dreame Customer Service

The Dreame robot vacuums are great. Mine had a fault so I was given a postage barcode. Sent it back and I had a new one within 3 days.

I was very impressed so thought I would write a review.

The products can be great—when they work—but the warranty process is a complete joke. I sent in my warrantied item back in February and still don’t have a working machine. They did send a replacement, but it was also malfunctioning and never worked. Then they made me jump through hoops to prove it wasn’t working. As of 4/22 they want me to send this back and refused to send a box etc and still no clarity on when I will have a wording mop vac. Beware of this company; I wish I had:(

Customer service is the worst in the business. The product is average and insanely overpriced for the quality. Horrible customer service and overpriced means that they earned their single star. Dreame is horrible. They are bad people.

Although products are really not that bad , company seems completely unable to supply product accessories, which you do need to purchase on a regular basis.
To top it all off, customer service, although responsive, is really, really, extremely slow if not unable, to provide any relevant help at all.

I would be researching other brands with a more adequate supply

Great vacuum, let down by absolutely shocking customer service!

Reached out to Dreame regarding a fault with my D9 Max back in February, took about a week to get a reply, lots of backwards and forwards... Last communication was March 27 after I submitted the fault "proof", and was told:
"We will now endorse your RMA ticket to our Service Team, who will get in touch with you shortly to provide instructions on the next steps".

Today is April 16, and I have not received a further update yet. I have followed up multiple times, very very frustrating!

Ticket number 8NMDB3VPZJZ.

I hate having to leave bad reviews but very few companies pull out all the stops and I can't make the effort to write reviews for those who just about manage to do what they are paid to do.

But every now and then, I have an experience like the one I had with Dreame Technology and getting it off my chest is slightly therapeutic.

I bought a D10 Plus in August 2024 and being the first device of this type, I was initially quite happy with it, though had some questions. I contacted customer support and it was like talking to a brick wall. I got replies but my questions were never answered and I just kept getting replies telling me how to return it (I wish I had taken the opportunity to do so now). Questions which were answered were later contradicted, particularly whether there is a sensor to indicate that the dust collector is full - as it seemed to be a possible cause of the problem. I was initially told that there is but just before posting this, that there is not.

The D10 Plus performance slowly deteriorated until in January 2025, whilst some dust had been collected as could be seen in the dust collector, the carpet looked like it had barely been touched. I spent a lot of time trying to figure out the problem, cleaned every component that I could access but it just kept getting worse.

I tried to contact them via their app's so-called forum but my first attempt just advised me to increase the number of passes it made during cleaning. I set it to do two passes but that made no difference even after running the programme twice.

It reached the point that I was spend so much time manually vacuum cleaning after the D10 Plus and cleaning it out manually, that it was less bother to just vacuum manually to start with.

I tried to contact them again via the forum but it was a complete waste of time. I somehow found myself e-mailing who I thought was customer support but only after they had asked me to make a video (which I spent a lot of time editing with captions so that the problem could be seen as could all the clean/empty components) along with all my details, did they inform me that they only support the US market. They gave me the European customer support address to which I forwarded the video and all the other information.

In reply, I was given a pro forma list of questions all of which had been answered in my e-mail and/or the video I had sent a link to.

I am totally exasperated with Dreame Technology. The item supposed to be still under warranty but with a company so scattered across the globe, I don't know how to go about asserting my consumer rights or even if it would be worth the stress given their lack of response.

Not only do all the posts on here about their customer service confirm how poor their customer service is but so does Dreame Technology's failure to respond to ANY Trustpilot posts.

Terrible company- do not waste your money

Bought the X40 ultra and could not be happier. It requires very little maintenance that MUST be done to insure continued good performance. Dreame instructions are clear and concise. It makes my floors look great.

Love the product. Had issues with it heating up and shutting down. was trying to get it serviced. after multiple attempts finally got a response from the service team but then it was too late . Now trying to get back the cash i paid as assessment fee

Design compact et efficace. Seul bémol : le réservoir d'eau nécessite un remplissage fréquent dans les grandes pièces.

Subject: Urgent: Lack of Support and Service for Dreame Products

I am extremely disappointed with the lack of support from Dreame. I have purchased four of your robotic devices—three vacuum/mopping robots and one robotic lawnmower—and have encountered multiple issues requiring assistance.

To date, we have made 17 phone calls to your support lines at (02) 7908 0624 and (07) 3737 3143, sent multiple emails to support.au at dreame.tech and customercare at dreame.com.au, and left five voicemails—all without receiving a single response.

We also attempted to use your online chat service, but were simply redirected to call technical support or email the same contacts, neither of which has yielded any response.

Currently, we have devices requiring service:

One robot is unable to detect the water tank.
Another robot has a broken vacuum intake (the motor can be heard running, but it is not functioning properly) and is also failing to mop correctly—this appears to be a servomotor issue.
The only contact we have received from Dreame was one return phone call two months ago, during which the support agent was unable to diagnose the issue. Since then, we have had no further responses.

At this stage, we are unable to get any form of assistance from Dreame. Given the repeated failures in communication, I have formally escalated this matter to the ACCC.

I expect an urgent response and a clear resolution to these ongoing issues. Please advise on how we can proceed to get our devices serviced.

Powerful suction for pet owners! Cleans under furniture effortlessly, but the mopping pad could be more durable.

The Dreame L10s Ultra Gen2 vacuums and mops flawlessly! Auto-empty feature save time, though the app occasionally offline.

Not a great experience, bought the most expensive model they offer and it didn’t work anywhere near as well as I’d have expected. Due to a few delays in timings, we contacted them a few days outside of the 30 day period. Speaking to them is impossible, I’ll never understand why companies who sell to English customers don’t have agents who can speak and understand English fluently. Anyway, after a lot of back and forth, they agreed to take the product back and we did get a refund, I’d never recommend however purchasing with them as customer service is near on impossible unless you hound them.