Dreame Technology Reviews 1,046

I don't understand why so many bad reviews.
So far, I am honestly satisfied both with the product and with the customer service.
I got the dreame x50 ultra complete and it's been doing its job.
There was also a promotion with a free hairdryer that I also managed to get after a couple technical issues. Customer service has been very helpful.

I recommend these products!

SCAM ALERT! Dreame sells USED UNITS as new on Amazon! I just bought a Dreame L40S and paid for a new unit. As soon as I opened the box, I found out an Amazon Return Label from another customer who had previously returned this same unit! The label was still scotched on the box, which means that Dreame didn't even bother to open the box and find out what was wrong with the unit that another customer returned. They immediately sent it back to the warehouse to sell as a supposedly "new" unit. BIG SCAM! I documented everything with an unboxing video.

I purchased a Dreame R20 vacuum cleaner via their website. After a week where the shipping company said they had still not received my package, I emailed Dreame to ask why I had received no communication about the delay. They replied to say that my vacuum cleaner had been 'lost in transit' and they didn't have any more in stock. They refunded me but with little apology. This seems unprofessional. Very unhappy. No effort to make amends or keep me trusting them, which makes me think I dodged a bullet if their after-sales service is equally poor.

Dreame Poland is the worst brand and worst place to work as well, do not trust 5 stars it’s complete scam...

Having recently spent roughly £1700 on 2 robots I am really annoyed that the cleaning solution is out of stock with no restock date available from Dreame and 1-3 months stipulated elsewhere. Customer service have an awful attitude with no desire to engage with me beyond "no stock, no timeframe" and "using alternate solution will void warranty".

Although the robot itself seems good I cannot recommend buying and I am looking at returning both robots and trying again with a more professional manufacturer.

I feel compelled to share my disappointing experience with Dreame, particularly regarding their customer service, to help others make informed decisions. Over the past year, I purchased two Dreame L10s Pro Ultra Heat Robot Vacuum and Mop units, investing $4,000. Unfortunately, this investment has been marred by ongoing issues with their customer support and website usability. Firstly, Dreame's website is a labyrinth of confusion, especially when trying to purchase replacement parts. The frequency at which parts need replacing, coupled with their high cost, adds to the frustration. What exacerbates this issue is the sheer complexity of navigating their site to find the correct parts, given the multitude of models available.My attempts to resolve these issues through customer service have been met with indifference. Despite numerous emails, Dreame has shown little interest in addressing my concerns or taking accountability. Their refusal to provide refunds for incorrect orders only adds to the dissatisfaction.In conclusion, I advise potential buyers to consider other options. A company that can't support its customers post-purchase or streamline its purchasing process is not one I can recommend.

I'll start with the positives. We bought a Dreame L10S Ultra a couple of years ago. It worked really well up until a week ago. First, the bot would lose its wifi connection and just stop, and now it won't charge or move out of the base anymore. When I looked up the problems online, other people have the same problems and it can't be solved with just replacing the battery (which we have done). It looks as if there is a problem with the motherboard. This might be a coincidence, but the bot's guarantee has just expired too. Absolute junk. I wouldn't recommend buying this robot cleaner or any of the others.

Seriously, do not purchase anything from this company! I have a seven month old robot mop/vacuum I paid hundreds of dollars for that has been broken for months. Dreame customer service is non existent, they do not honor their warranty, save yourself the trouble and buy a different brand. I have been emailing/calling almost daily for three months and still have a broken vacuum and no refund. Save yourself the headache!

Their technical support via email is a joke.
I wrote to them regarding issues with mapping my garden with their Dreame A1 Pro robotic mower. The answer is AI generated and at this point I doubt that a human being checks it before pressing send. The AI's solutions are illogical and often contradicts its own previous statements of how the app works. Their two latest responses are almost identical and both do not address my current issue but try to help me with something I did not ask for.

Dreame X50 ultra complete cleaner is not as promised. The support team doesn’t answer me.

The vacuum cleaner is bad, it's not a defect, it's just that it doesn't work as promised. The vacuum cleaner doesn't vacuum under the kitchen ledges, where there's the most trash. It won't return to vacuum a large pile of trash, even though it recognizes it as trash. It can't get through a narrow hallway with a 1cm threshold, you have to move it by hand. The vacuum cleaner also sucks up low carpets. It doesn't vacuum behind curtains, allthought it should get there easily and is marked on the map as a curtain. The battery drains disproportionately fast even though it only vacuums a small area.

I don't want this repaired, I want my money back and I want to return the product. The product does not match your description.

Been in contact with both Dreame & JB Hi Fi for months because I’ve requested a replacement volumising brush for my Airstyler - you’d think it’s a simple process right? Clearly not!

To put it briefly, no one reads emails properly. What I thought was a simple request has been going around in circles since May. Today is August 5 and I have received the email (straw) that broke the camel’s back.

I have been advised essentially what I was told in my very first email months ago.

The reviews on the JB Hi Fi website were pretty good, so I thought I was an anomaly but after reading some of the reviews on here clearly I’m not the only one having issues with customer service.

Whilst they’re always nice to deal with (unlike JB), they don’t really seem to want to help. This is disappointing given these products are quite expensive without the level of quality to match.

They have offered for me to send the unit back & replace it, which I do appreciate but I have expressed soooo many times that I use this most days & don’t understand why they can’t send me a simple replacement part (which I imagine costs ~50 cents to make) - I don’t need them to replace the whole unit. On that note, I have also explicitly asked why they cannot provide a replacement part, which no one has been able to answer?

I don’t know, I’ve put more effort in with contacting about this issue than anything I’ve ever purchased in my life so I’m pretty pissed off. I also was loving this item prior to it breaking, and raved about it to so many of my friends - huge regrets in doing this. There’s room for redemption if I can get that part, but I won’t hold my breath.

My Dreame robot vacuum worked fine for about a year, really good! then broke down. After the first repair, that 1,5 month. it came back and didn’t work at all anymore. Since then, I’ve been waiting for over a month for a return label that was promised multiple times – and still nothing.

Customer service is extremely slow, often unresponsive, and simply doesn’t follow through on what they say. The vacuum has now been sitting useless for nearly two months, and I’m getting no real help.

Dreame completely abandons its customers once something goes wrong. Cheap upfront, but it’ll cost you your time and nerves later. I would not recommend this brand to anyone – absolutely terrible service and no respect for customers.

I am writing to formally express my disappointment regarding the condition of my product after it was returned from warranty repair.

I purchased this unit on July 7, 2024. On June 28, 2025, the device experienced a loss of suction power, and I submitted a warranty repair claim the same day. I received the repaired unit today, July 18, 2025, via UPS. Although the outer packaging appeared intact, the product inside was severely damaged.

I had sent in a well-maintained, undamaged unit. However, the device returned to me now has multiple cracks and scratches all over its body. It appears to have been handled with little to no care during the repair or return process. I immediately sent photos of the damage to your customer support team right after delivery, but I have not received any response.

This level of unprofessionalism from the Dreame repair team is unacceptable, especially for a high-value product. I am requesting immediate attention and a resolution from Dreame regarding the damage caused during repair or return.

I look forward to your prompt response.

The machine (X40) is great. However, trouble kicks in when repair is being initialized. Customer care said the repair process takes about 10 days. After that period, nothing was being communicated and the repair process was still going on. Later on they promised a new machine but still havent received it, nor has it been shipped. It’s promises, promises, but no actions.

Dreame x50 - bought on 7.7 sale. Overall it's a very well built machine and intuitive app. It cleans fairly well, but it is not perfect.

1. Edge cleaning: It doesn't really slide across the entire edge to clean it. At times it shifts out to recalibrate before continuing the clean, but that leaves a gap that it didn't clean. The auto-extend sweep/mop doesn't work perfectly either. At times, it extends for just 1 second and retracts back, so not much cleaning was done by the extended leg. Hence, I would say it's a 50% efficacy for edge cleaning. My bathroom has 90 degrees straight edges, with no obstacles around, but I still saw hair at the edges after x50 was done cleaning zzz.

2. The little sweeping brush often flicks out debris from its path instead of sweeping it inwards to be sucked up, hence the floor is never 100% clean after vacuuming.

3. The robot got stuck in the bathroom despite the 6cm proleap technology. (my ledge is only 3cm) It doesn't work every single time.

4. I expected the visual recognition to be better, but it still gets confused and stuck at some parts of the house.

5. It doesn't vacuum my rubber mats, although there is a setting to ask it to vacuum mats.

To explain everything I did to try to get it to be perfect:
1. I cleaned the sensors with dry, microfiber cloth everytime.
2. I blocked out reflective surfaces using grey boards (my full length windows and mirrors).
3. I removed all floor obstacles by placing them on my tables and window ledges.
4. I did not follow it around too closely (just peeking around walls from a distance or watching from a chair) as that can interfere with its navigation.
5. I re-mapped several times.
6. I also rebooted the machine (by deleting it from the app) once.

So.. I believe I really have followed all the instructions to a T, as closely as possible (and quite perfectly to be honest), so I'm quite sad that Dreame's performance isn't a 100%.

Hope Dreame can truly solve these issues.

We have bought Dreame x50 ultra and its biggest disappointment in a long time.
Dreame x50 ultra:
1. Damaged wooden floor- marks all over the floor which can’t be removed.
2. Doesn’t perform mopping and vacuuming as indicated in the product technical specifications
3. Doesn’t go under the narrow surfaces
4. Mops the carpet
5. Obstacle avoidance is low – sometimes Dreame is running into the cat
6. Dreame is more than 5 cm distance from the wall when performing the vacuuming.

All this falls under false advertising and property damage, which in this case is the apartment floor. We have been writing to the customer support, but they declined to provide refund for this product. All we got offer to contact technical support. Just awful, we paid so much for this product and no value for money, only damaged floors and wasted money&time!

I purchased the Dreame X40 Ultra Complete in November 2024, convinced I was investing in a high-end product costing nearly €1000. After just 7 months, in early June 2025, it began showing the error message: "Abnormal water level in the cleaning tray."

Despite the base being clean and all components properly maintained, I discovered that the pump no longer drains the dirty water. I was forced to physically carry the entire unit into the shower to empty it manually, in order to avoid damaging my laminate flooring.

I contacted Dreame support but received no response at all, not even an automated reply.

In the meantime, since I was unable to keep the original packaging (the device is very bulky), I had to purchase packaging materials for the return, spending an additional €25 out of pocket.

Beyond the technical failure, I lost time, money, and faced a real risk of water damage in my home. I’m currently returning the product through Amazon, but the overall experience has been awful.
A product like this should not fail after a few months, nor can it afford to have such nonexistent customer support.

Absolutely not recommended.

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Ho acquistato il Dreame X40 Ultra Complete a novembre 2024, convinto di investire in un prodotto top di gamma da quasi 1000€. Dopo appena 7 mesi, a inizio giugno 2025, ha iniziato a mostrare l’errore “livello acqua anomalo”.

Nonostante la base fosse pulita e tutti i componenti mantenuti regolarmente, ho scoperto che la pompa della base non aspira più le acque reflue. Sono stato costretto a trasportare l’intero dispositivo in doccia per svuotarlo manualmente, per evitare danni al pavimento in laminato.

Ho contattato l’assistenza Dreame, ma non ho ricevuto alcuna risposta, nemmeno automatica.
Nel frattempo, non avendo potuto conservare le scatole originali (l'oggetto è molto voluminoso), ho dovuto acquistare materiale da imballaggio per il reso, sostenendo 25€ di spesa aggiuntiva a mie spese.

Oltre al disservizio, ho perso tempo, soldi e ho corso un rischio concreto di danni in casa. Sto effettuando il reso tramite Amazon, ma l’esperienza è stata pessima.
Un prodotto del genere non può guastarsi dopo pochi mesi, né può permettersi un’assistenza così assente.

Assolutamente sconsigliato.

Still waiting for my .ower been way to long customer service sucks no phone number to contact anyone would not recommend

The new ULTRA X50 is amazing. Could not be happier! Thanks for this new tech and making my life easier.

Defective robot sent ,on Jan 13,2025,till now service not done ,worst product,not worth investing, doesn't do its job,asked for refund ,no refund says policy,why spend so much ,for a defective product