Dreamhair Reviews 

109
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I’ve been having my extensions done at Dream Hair for the last couple of years and there’s nobody else I would ever trust. The attention to detail and skillful fitting of the hair is second to none an... See more

Rated 1 out of 5 stars

When i was ordering first time, package came to sweden in 2,5 week. This year i made an order again, and guess what! Order even after a week and a half still not sent, i don't have a parcel tracking n... See more

Rated 5 out of 5 stars

I’ve genuinely never had an easier maintenance. Before using these I was basically ripping out half of my hair but yesterday when I took them out I know I lost the correct amount as well as not having... See more

Rated 5 out of 5 stars

If you’re looking for the best hair extensions and therapist then look no further! Nat is honestly an absolute dream and leaves you feeling amazing with what she can do!! I wouldn’t trust anyone else... See more

Company details

  1. Hair Product Store

Written by the company

With ten years experience in the industry and Voted Number 1 Hair Extension Salon in England. During these 10 years my biggest passion has become hair repair & care. Being a hair extension specialist I felt like my girls needed looking after and everyone was getting misinformed. So I created Dream, A brand that puts you and your hair first. A safe haven for girls and their hair journey. One of the biggest causes of hair damage in my industry often comes down to something as simple as your hair care routine. Including brushing, washing, drying, UV Damage, Exercise & Sleep. So I have come up with a range of products that have been proven to restore & protect your hair.


Contact info

3.9

Great

TrustScore 4 out of 5

109 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(109)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love love love !!!

Love love love !!!

Nat has made my confidence 20x better xx
From coming in with short damaged hair , to making me feel like a queen !
She recommended her brushes and silk scrunchies!. The brush ! Omg !
Highly recommend! Great price, less hair loss , better detailing, great with and without hair extensions . It that great, my family had gotten them too !
Honestly, dream hair has given me my dream hair 😍

Thankyou!!

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

This is truly the best investment for…

This is truly the best investment for my hair!
With or with out hair extensions it works wonders and has improved my hair condition

I have 4 of these brushes so always have one to hand!
I also have gifted these to family and friends I truly think everyone needs a brush of dreams

It’s pure wizardry 🧙

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Best hair brush I’ve ever owned

Best hair brush I’ve ever owned. I have curly/frizzy hair and gets quite tangled this hair brush glides straight through and doesn’t pull. Really helped get my hair in better condition 100% recommend

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

The best hair brush I have ever used

The best hair brush I have ever used ! Hair feels in amazing condition . I have also brought these brushes as gifts for friends and family and they share my opinion.
I have naturally notty hair and used to despise brushing my hair. This brush makes getting nots out easy and painless

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

The ONLY brush you’ll ever need!

The ONLY brush you’ll ever need!

We have 3 different hair types in our household and the dream brush deals with all three with ease! No pulling, no tears and leaves the hair smooth like silk!

Thank you dreamhair!!

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing brush

Absolutely amazing brush. I initially got this brush to use on my old hair extensions however since having them out I use it on my natural hair too and it’s wonderful.
The product and service is brilliant xx

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

The BEST hairbrush going!!

The BEST hairbrush going. Keeps my natural hair and my extensions feeling so soft. Doesn’t pull but untangles perfectly!! Been using it for over a year now and I wouldn’t use anything else.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Product didn’t arrive.

The product didn’t arrive and despite sending emails I’ve had no response.
So will not be using you again.

**Order has arrived Thank you for responding and also the free gift**

February 13, 2024
Dreamhair logo

Reply from Dreamhair

Good morning Jayne

I’m so sorry this has happened to you.
I looked into your issue and became aware that when your order was taken to the local drop off shop on Feb 14th to be dispatched along with 3 other orders, Unfortunately there had been some issues within the drop off point, whereby the items left with the till operator have not been scanned and somehow been misplaced or stolen along with many other orders in house.

They have apologised for the misplaced items but cannot retrieve them and have assured me the problem has been rectified so this doesn’t happen again

I re- sent all orders along with yours on the 29th feb with a free gift for the issues you have had.
I can only apologise for the inconvenience caused
I’m a small business owner and appreciate everyone that supports me so I feel awful that this has happened to you as I never want any customers to go through this.

Kind regards
DREAMHAIR

Rated 1 out of 5 stars

Not happy …

Ordered 27/11 and still not received and no information from company

November 27, 2023
Unprompted review
Dreamhair logo

Reply from Dreamhair

Hi Sylvia, We have now confirmed with you that you have got us confused with another company. You purchased from Dream Hestia Hair not us at Dreamhair.org.uk. We would really appreciate it if you could remove this review as it does not apply to us.
Kind regards
Dream

Rated 5 out of 5 stars

Brilliant service

Brilliant service, there was a slight issue with my order but it was resolved straight away.
Really happy with the service and the products 😊

November 19, 2023
Rated 1 out of 5 stars

Product never arrives

Product never arrives
They don't respond to emails or Facebook messenger.
Absolute joke!
Do not buy from this "company"

October 25, 2023
Unprompted review
Dreamhair logo

Reply from Dreamhair

Hi Jess, we apologise for the lack of response time here. We have searched our systems but cannot find an order under the name Jess Flavell. We also cannto find any messages from you on facebook or email. Please email us at dreamhairshrewsbury@gmail.com so we can try and resolve this for you.

Rated 1 out of 5 stars

Product never arrived and no reply to…never arrived

Product never arrived and no reply to email!!

September 23, 2023
Dreamhair logo

Reply from Dreamhair

Hi Sam, We have checked our systems and have confirmation that the item was delivered on 4.10.2023. We have also checked and a shipment delivery email was also sent to you on 4.10.23 at 22.28. Please check your emails to see if they delivered to a neighbour?

Rated 1 out of 5 stars

Disgusted!

I placed an order on the 21st, still haven't received it. No updates on the courier website. I have emailed, called number provided on website and sent Instagram messages and no responses to any of them. I am in the process of trying to get a refund from credit card company. DO NOT USE THIS COMPANY!!

March 23, 2023
Dreamhair logo

Reply from Dreamhair

Hi Karen, We apologise you had a bad experience with us. Unfortunately we cannot control when delivery companies are delayed. We have checked our systems and you received a full refund on 15.04.23.

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