As always using a website new to me, i worried about the quality and delivery. Well there was absolutely no reason to worry, the delivery was well communicated, fast and on time, big thanks to Mareks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were extremely pleased with the service that we got from DHS. We were regularly kept informed of the progress of our order and delivery. Lukas the delivery driver was also very helpful as the... See more
Company replied
This store sells high quality furniture, I ordered their king size velvet bed frame and we loved it so much that we ordered another one for our second bedroom. Their customer service is also fantastic... See more
Company replied
First time using DHS and I'm impressed. I was able to choose the delivery date and received a call once despatched. Great communication kept me up-to-date throughout. Stass the delivery driver message... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Furniture Manufacturer
- Garden Furniture Shop
- Living Room Furniture Store
Written by the company
Welcome to Dream Home Store – your ultimate destination for premium Furniture and Lighting. We’re committed to offering you the perfect blend of quality, durability, and affordability to transform your home effortlessly. Why Shop with Dream Home Store? ✔ Superior Quality – Enjoy premium furniture backed by a 30-day money-back guarantee and a 1-year warranty—no conditions attached! ✔ Fast & Free Delivery – Get your order delivered the next day across the UK (delivery times may vary for heavier items). ✔ Flexible Payment Options – Shop with confidence using secure payment methods, including Buy Now, Pay Later. ✔ Guaranteed Satisfaction – We prioritise your happiness with dedicated customer support from 8 AM to 5 PM, Monday to Saturday. Upgrade your home with style and ease – Shop Now!
Contact info
Unit W1, Havenside, PE21 0AH, Fishtoft Road, Boston, United Kingdom
- +44 1205540095
- sales@dreamhomestore.co.uk
- dreamhomestore.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great delivery service
Ordered a bed and had it delivered to my home, the courier ( Singh ) was very polite and helpful. Thank you !
July 18, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you're happy with your bed and that Singh provided such a polite and helpful delivery service. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Great beds
Great beds! Easy to put together. Leo was superb on delivery, he waited for me to come back home 10 minutes that not to leave beds outside the property. One down side i was not informed day before when beds will be delivered. Definitely will use again and recommending. Thank you :)
July 18, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you're pleased with your beds and found them easy to assemble. It's also great to know that Leo provided such exceptional service by kindly waiting for you to return home so your beds could be delivered safely. We appreciate your feedback regarding the advance delivery notification and will certainly take it on board as we continue to improve our service. We'll be sure to share your kind words with Leo.
Thank you for your recommendation and support. We look forward to serving you again!
Warmest regards,
The DHS Team 💫
The delivery driver Shiva was excellent…
The delivery driver Shiva was excellent very helpful and very polite kept in contact as to his arrival time. The bed was due to be delivered on the following Monday. I received a message saying they could deliver on the Saturday which they did by 9am. Which meant from purchase to deliver less than 24 hours very.
July 18, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Shiva provided such an excellent delivery experience by keeping you informed of his arrival time and offering helpful and polite service throughout. It's also fantastic to know that we were able to arrange an earlier delivery, meaning your bed arrived in less than 24 hours from purchase. We’ll be sure to share your kind words with Shiva. Thank you for your support, and we hope you enjoy your new bed!
Warmest regards,
The DHS Team 💫
DHS truly defines exceptional customer service.
DHS truly defines exceptional customer service. During a recent return, their team handled the process with outstanding efficiency and clarity. The assistant was prompt, remarkably helpful, and clearly communicated every step of the collection process. Their professional yet genuinely warm approach transformed a standard transaction into a highly positive experience. It is rare to encounter a business that shows such authentic care for its customers, and I am deeply grateful for their support.
July 11, 2026
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're truly delighted to hear that your return experience reflected the level of service we strive to provide. It's fantastic to know that our team handled the process efficiently, communicated every step clearly, and made the experience smooth and reassuring. Your kind words about our professionalism and genuine care mean a great deal to us, and we’ll be sure to share your appreciation with the team.
Thank you for your trust and support. We look forward to serving you again in the future!
Warmest regards,
The DHS Team 💫
Singh was extremely helpful he even…
Singh was extremely helpful he even delivered the bed all the way upstairs to my flat. Highly recommended.
July 17, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Singh provided such helpful service and went the extra mile by delivering your bed all the way upstairs to your flat. Your recommendation means a lot to us, and we'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Delivered by Singh
Delivered by Singh, the service was good and he was very helpful. Help to carry on the bed inside the house
July 17, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Singh provided a great delivery experience and was very helpful in carrying your bed inside your home. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Delivered by Shiva today
Delivered by Shiva today, it was very hot, and I was on own my own while heavily pregnant, he brought the package straight to our room on request. Very kind and understanding.
July 17, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Shiva provided such a kind and considerate delivery experience. It's especially pleasing to know that he went the extra mile to bring your package directly to your room, particularly given the hot weather and your circumstances. We'll be sure to share your kind words with Shiva. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Great customer service
Great customer service. It was no issue to change the delivery date after booking a first slot. Clear building instructions and beautiful bed. Thankyou
July 17, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service and that changing your delivery date was quick and hassle-free. It's also fantastic to know that you found the assembly instructions clear and that you're pleased with your beautiful bed. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Delivery came really fast and their…
Delivery came really fast and their customer service is fantastic. I ordered the wrong size and they were so quick and efficient to arrange collection.
Will definitely be a returning customer.
July 14, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that your delivery arrived quickly and that our customer service team was able to assist you promptly with arranging the collection after the wrong size was ordered. It's great to know that the process was quick and efficient.
Thank you for your kind words and for choosing Dream Home Store. We look forward to welcoming you back as a returning customer!
Warmest regards,
The DHS Team 💫
Shiva sorted it.
After a couple of bad experiences getting a bunk bed delivered, it was a relief to have a sound delivery driver who got the job done. Kudos to Shiva for caring about his customers and being good at what he does
July 14, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that, after your previous delivery experiences, Shiva was able to provide the reliable and professional service you deserved. It's great to know that his care, dedication, and customer-focused approach made such a positive difference. We'll be sure to pass your kind words on to Shiva. Thank you for your support, and we hope you enjoy your bunk bed!
Warmest regards,
The DHS Team 💫
Mr Singh was very polite and helpful
Mr Singh was very polite and helpful, putting my delivery in my hallway
July 17, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Mr Singh was polite and helpful, and that he kindly placed your delivery in your hallway. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Arrived well within the delivery slot
Arrived well within the delivery slot. The driver was friendly and helpful. Lovely furniture. Thanks
July 13, 2026
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that your order arrived well within the delivery slot and that our driver was friendly and helpful. It's also great to know that you're pleased with your furniture. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Singh
Singh, very happy with the delivery and a very nice, friendly delivery driver!
July 17, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you were very happy with your delivery and that Singh provided such a friendly and pleasant service. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Delivered by singh great service I am…
Delivered by singh great service I am very happy on the time
July 17, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Singh provided great service and that your delivery arrived on time. It's fantastic to know you're very happy with your experience.
We'll be sure to share your kind words with Singh. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Shiva went above and beyond on what was…
Shiva went above and beyond on what was a complicated delivery. Thanks very much!
July 17, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Shiva went above and beyond to ensure your complicated delivery was completed successfully. We'll be sure to share your kind words with him. Thank you for your support, and we hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
Not delivered
Placed a order took time of for delivery not delivered had to book another day off yet again not delivered no update from Dhs found out from courier being sent back still no update from Dhs coming up to a month now still no money back no update I will be looking into my rights i will never order from here again I’ve been treated awfully
July 2, 2026
Unprompted review
Reply from DHS | Dream Home Store
We sincerely apologize for the experience you've had. We understand how frustrating it must have been to take time off work on multiple occasions, only for the delivery not to take place, along with the lack of updates regarding your order.
Unfortunately, our delivery team was unable to complete the delivery as scheduled, and we're truly sorry for the inconvenience and disappointment this caused. As discussed with you, we have now processed a full refund of the amount you paid.
We genuinely regret that we were unable to provide the level of service you expected and deserve. Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this to our attention.
Warmest regards,
The DHS Team 💫
Big Thank you to Shiva delivered…
Big Thank you to Shiva delivered daughters bed unfortunately due to unforeseen circumstances my daughter wasn't home. He wasn't impatient or rude when I had to find keys and maybe delayed him for next job. Kind and understanding and brought items in were not an easy house to get up to either. Quality is really good im ordering both mine and my sons from this company. Thanks again Shiva
July 16, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Shiva provided such a kind, patient, and understanding delivery experience. It's great to know he took the time to help despite the unforeseen circumstances and ensured your daughter's bed was safely delivered, even with the challenging access to your home. We're also pleased to hear you're happy with the quality of the bed and that you've chosen to order more furniture from us. We'll be sure to share your kind words with Shiva. Thank you for your trust and support—we look forward to serving you again!
Warmest regards,
The DHS Team 💫
Shiva was the driver
Shiva was the driver. Great communication all the way through. Would recommend
July 1, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that Shiva provided great communication throughout your delivery and made the experience a positive one. We'll be sure to share your kind words with him. Thank you for your recommendation and support. We hope you enjoy your purchase!
Warmest regards,
The DHS Team 💫
My delivery was on time and the driver…
My delivery was on time and the driver even asked me if I required help, he's name Ignas Vir.
July 8, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that your delivery arrived on time and that Ignas Vir went the extra mile by offering to help. It's great to know that his helpful and considerate service made your delivery experience a positive one. We'll be sure to share your kind words with Ignas Vir. Thank you for your support, and we hope you enjoy your purchase.
Warmest regards,
The DHS Team 💫
Delivery
Delivery. I was kept informed by the driver, he rang when he was 5 minutes away and he placed my items exactly where I requested. A pleasant and helpful person.
July 16, 2026
Unprompted review
Reply from DHS | Dream Home Store
Thank you for your wonderful feedback! We're delighted to hear that you were kept well informed throughout the delivery process and that our driver provided a pleasant and helpful service. It’s great to know he called ahead, arrived as expected, and placed your items exactly where you requested. We truly appreciate your support and hope you enjoy your purchase.
Warmest regards,
The DHS Team 💫
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.