Dreamvegas Reviews 433

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, most reviewers were let down by their experience overall. Many customers report significant difficulties with the withdrawal process, often experiencing long delays and requests for extensive documentation. People frequently mention that customer service is unhelpful, providing vague or repetitive responses and failing to resolve issues effectively. Reviewers also express frustration with the website's performance, describing it as slow and problematic, especially when attempting to process payments or manage their accounts. However, some customers also noted that they experienced quick payouts and found the live chat customer service to be helpful, with funds sometimes appearing in their accounts within 24 hours. A few other people also felt that the site offers a good selection of games and can provide better payouts compared to other platforms.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues with withdrawals, including... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and advising... See more

Customer service

Users describe negative interactions with customer service, often finding it slow, ineffective, and... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays and difficulties in... See more

Response time

Customers consistently note ambiguous experiences with response times, with many expressing frustration over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Came across this looked abit appealing a lot of different games. Deposited around 2k went all good now that I want to withdraw it feels like it’s taking forever with alll these checks hope I get my... See more

Rated 1 out of 5 stars

AVOID! just like everyone else in the reviews, if you don’t want to wait forever to have them give you back your own money then AVOID! you’ll be given a timeframe which will be then extended on their... See more

Rated 1 out of 5 stars

dont bother playing with these horrible scammers there are better sites to play, i deposited £200 withdrew £700 never received my money now they locked and close my account , they dont reply to my ema... See more

Rated 1 out of 5 stars

Was couple deposits total per that night 1300£ , from last deposit i win 4000£. Next day they ask bank statement i send them,day later they writting they are not sure about clean money/where they co... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Dreamvegas offers premium Online Slots and games. Our award winning slots include Starburst, Gonzo’s Quest...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(433)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Been 3 days since withdrawal and 48…

Been 3 days since withdrawal and 48 hours since "under review"
Contacted customer service 4 times to recieve automatic reply.
Wish i had saw these reviews before playing.

I will update if any change.

Recieved funds this afternoon.
Still won't be playing again.

March 23, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudsters

I suggest everyone to contact fraud team and gambling commission and report them . Refuse to send my withdrawal. Scumbags and scammers . They need to be shut down and in prison

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Takes your money and doesn't let you withdraw.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Mury

Hi I have complain .last week I play casino and I win £13000 but the casino did not let me withraw. The monej they need from me lots of paper work so I did send them all they need and now I wait since last week they still not replay me I have nof now.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Frozen perks for 30 days! My limit is £40 a day!!

I have had an online account with dreamvegas for years. I have a daily limit of £40 and yesterday I deposited £20 and received a £10 bonus.

I went to deposit tonight and the daily vegas perk wouldn't work so I spoke to them online and they said my account is being monitored and I will not be getting any perks or bonuses for 30 days as I've been playing more than usual. Its not my fault the £30 lasted me hours!

I will not be depositing anything with them and will not use my account again!

February 22, 2025
Unprompted review
Rated 1 out of 5 stars

Controlling casino

Took my initial match-up, and it played quite well for a while. Eventually i lost, then i proceeded to deposit further monies ( only a small amount £20).To my dismay my deposit wouldn't load into my casino account. I then went on chat, typed in the problem, and they had the cheek to ask me why i was gambling at such a time of day!! If these sites are so concerned with people having a punt,at any time of the day,why do they encourage it in the first place. These sort of people take the fun out of it by being controlling over people, hypocritical if im being honest.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Worst site ive ever played on

Worst site ive ever played on, honestly I must have put at least two hundred pounds in coz i kept thinking surely I'll win now but no, never again. Please do not waste your money and time on this site

February 18, 2025
Unprompted review
Rated 1 out of 5 stars

I have had my dream vegas account for a…

I have had my dream vegas account for a while now and they have now decided because I won 450 pound they will restrict me by taking all bonuses away and also the loyalty rewards away this happened just after I withdrew from them. so please don't join this casino as they rob you of your rewards you build up by topping up and all the perks and promotions are taken if you win. my profile photo is the email they sent restricting me so you have proof just zoom in to read

February 3, 2025
Unprompted review
Rated 3 out of 5 stars

5 x weeks & still waiting!

5 x weeks & still waiting!

Great casino on paper, site looks good, great slots. Played for a couple of days £12k staked, £15k withdrawn... then the fun started.

1) Verification requests post withdrawal. All documents provided and site stated this was approved (I have a screen shot).
2) I was locked out of my account.
3) I received a request asking for the official bank statement that actually showing the payments being made into the site. This is not mentioned on the verification requirements only a statement in the last 3 x months. So I had to wait until end Jan when this was provided by the bank.
4) Mid Jan (cannot remember the date) Safer gambling call held with the site to confirm all was well, which I was then advised I would be reactivated. 3 x wks on - still locked out.
5) 3rd Feb - all statements showing transactions issued to Dream Vegas - since complete radio silence, no acknowledgement etc. despite numerous chases.

I am sure that we will eventually get this resolved, but my experience of trying to get the money out of this company has led me this review. This really isn't good enough and needs to be fixed for other customers.

I have now revised the rating and wanted to confirm that this payment has finally been made.

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

STRESS STRESS STRESS

STRESS STRESS STRESS, this casino just wasted 30mins of my life trying to steal my money they basically make it as difficult as possible to withdraw hoping that u give up and maybe just lose your winnings I tried withdrawing 140 from 20 deposit and everything I submit withdraw it doesn't process I spent ages on live chat doing my head in and eventually tried to withdraw from another phone and it worked tell them u have done nothing wrong and their site is going against trading standards and you will report them they will then suggest a way u could try to withdraw as by now they know they are in trouble and it should work but never the less report them anyway

February 8, 2025
Unprompted review
Rated 3 out of 5 stars

Waiting for withdrawal of £2514.57…

Waiting for withdrawal of £2514.57 username john26285 after a failed withdrawal, they have emailed me to say what bank would I like the winnings paid into but have gone quiet now and I feel bit in limbo, the site it’s self is very good with the layout and games they have to offer I will change to 5* review if the withdrawal is more prompt

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

I recently joined dream Vegas loved the…

I recently joined dream Vegas loved the site the staff I found very pleasant very helpful, initially reading the reviews I became a little concerned however I can find no fault my withdrawal was processed within 24 hours and the money is in my account thanks to all the staff at dream Vegas

January 29, 2025
Unprompted review
Rated 2 out of 5 stars

Joined yesterday and made 2 withdrawals…

Joined yesterday and made 2 withdrawals this morning £300 and £200 after reading these reviews I’m not hopeful I will receive it

Difficult getting through to live chat

I will update this review if I receive my winnings

December 8, 2024
Unprompted review

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