Dreamvegas Reviews 433

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, most reviewers were let down by their experience overall. Many customers report significant difficulties with the withdrawal process, often experiencing long delays and requests for extensive documentation. People frequently mention that customer service is unhelpful, providing vague or repetitive responses and failing to resolve issues effectively. Reviewers also express frustration with the website's performance, describing it as slow and problematic, especially when attempting to process payments or manage their accounts. However, some customers also noted that they experienced quick payouts and found the live chat customer service to be helpful, with funds sometimes appearing in their accounts within 24 hours. A few other people also felt that the site offers a good selection of games and can provide better payouts compared to other platforms.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues with withdrawals, including... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and advising... See more

Customer service

Users describe negative interactions with customer service, often finding it slow, ineffective, and... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays and difficulties in... See more

Response time

Customers consistently note ambiguous experiences with response times, with many expressing frustration over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Came across this looked abit appealing a lot of different games. Deposited around 2k went all good now that I want to withdraw it feels like it’s taking forever with alll these checks hope I get my... See more

Rated 1 out of 5 stars

AVOID! just like everyone else in the reviews, if you don’t want to wait forever to have them give you back your own money then AVOID! you’ll be given a timeframe which will be then extended on their... See more

Rated 1 out of 5 stars

dont bother playing with these horrible scammers there are better sites to play, i deposited £200 withdrew £700 never received my money now they locked and close my account , they dont reply to my ema... See more

Rated 1 out of 5 stars

Was couple deposits total per that night 1300£ , from last deposit i win 4000£. Next day they ask bank statement i send them,day later they writting they are not sure about clean money/where they co... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Dreamvegas offers premium Online Slots and games. Our award winning slots include Starburst, Gonzo’s Quest...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(433)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

stay away ....

stay away ..... scam I made £12000 never seen a penny and they set up a weekly direct debit on my account for £400 . We are heading out to their address as im there next week , not getting away with it. found their directors home details wasn't hard

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Dream vegas casino

This site has some fantastic games to play. The problem they lack is communication and time frame. I went on this site on 19th november deposit 40 pound played a few slot games and won. I did 2 withdrawals 1 of 270 pound and the second 70 pound, the time frame is 48 hours. I'm now 9 days in withdrawals still in review, no pay out. Given them all the identification and more to process, then they temporarily close my account. I'm stressed to the max. I've not been rude or abusive and don't understand how a casino can be quick to take a deposite but no pay out when you've won the money. The customer service are friendly but repeat the same thing, saying the processing can take time. I was lucky and had a really helpful customer service person who did try to help further but I still got now where. If dream vegas pays me I will come on here and let you know. It's the 29th november and dream vegas has paid me it took 10 days and a lot of hassle which wasn't needed. Thank you dream vegas

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

They are stealing your money

They are stealing your money. Deposited more than 500 and didnt pay out a penny. Dont trust 5 stars reviews they are fake reviews paid by them. Stay away from these worms , thiefs and rats

November 25, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t play here ever

Update: finally after a nightmare I got paid to my bank account

You can’t withdraw money without thousand steps which is unacceptable

Don’t Recommend

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

i put in $50 i won $500-$600 i withdrew…

i put in $50 i won $500-$600 i withdrew the money it told me i need to wait 24 hours for it to progress from pending 2 days later my account is locked tried live support they waste your time asking for you dob full name address ect then end chat 15mins later i play loads of online casinos and have never gone out of my way to do a review but have so you dont have get scammed out of your money

November 1, 2024
Unprompted review
Rated 2 out of 5 stars

I am getting the same story as other…

I am getting the same story as other people on here. Deposited £40 with skrill, won up to £500 and then lost down to £40 again sigh, my stupidity. Oh well I withdrew the £40 I had left but was told the payment "failed" and they asked me to send bank statement so they can pay me that way instead.. The withdrawal is not showing in either pending or accepted its just disappeared and when I contact support I am told it is "being processed" but to me it seems like they have just wiped it from existence. I don't expect to see the money after seeing other reviews on here. The only silver lining is that I don't feel bad about losing my winnings, since I highly doubt I would have been paid £500 if they aren't even willing to send a paltry £40.
EDIT: Yesterday (9 days after withdrawal request) I got an email saying they are processing new withdrawal and today the money is in my bank account, surprisingly... so they did pay in the end. Time frame was unacceptable but at least they did pay back

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

The biggest disgrace I’ve ever seen in…

The biggest disgrace I’ve ever seen in my entire life it’s actually laughable.

I’m an experienced gambler across many sites but these are by far the worst I’ve ever come across
Minimum 350 spins on any game before you hit a feature in with will only return. Half of what you’re in deficit 90% of the time.
Any withdrawals you make there’s 99% of the time a problem in which it takes a number of days to sort out.

HIGHLY ADIVSE DO NOT USE THESE COMPLETE CLOWNS

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Scam stay away

The worst and most corrupt casino I have ever played stole my £7500 which i won closed my account the online chat is a complete joke never again will i go near a site like this then when I emailed them they asked for bank statements from august 1st sent them that then they said sorry we cant give you your money stay away dont be scammed by me

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

I would give less than 1 star if…

I would give less than 1 star if possible. I won £80, might not seem a lot to some but to me and my family it would be a massive help. Couldn’t withdraw money so kept emailing and then they decided to close my account to look into things and it’s been months and I’m emailing every other day with no reply and still no money. DO NOT Trust them.

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace won £7500 last night…

Absolute disgrace won £7500 last night they closed my account down few hours later and only received my deposits they gave me no reason why my account was being closed please help the online service was no help username therookgh

September 3, 2024
Unprompted review
Rated 1 out of 5 stars

Lying thieves

Lying thieves - DO not use this site - they took £950 of my money instantly and when I tried to withdraw £300 they lied by saying it failed due to my bank - which is a complete lie after I spoke to my bank.
They have since blocked me
I have reported it to the gambling commission and going to ecogra
DO NOT USE this SITE
They are THIEVES and LIARS

I encourage everyone to REPORT this site to the gambling commission and also to ACTION FRAUD.
They are playing with peoples lives and have no decency or morals!

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Avoid avoid avoid they let you spend your money and give you pennies back. Then when you complain they block your account they just rob you and shouldn’t be allowed to take peoples money like they are.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible casino

Terrible casino. Payouts on bonus rounds are so low as compared to others if you even get them to come up. The customer support reps are very rude, unprofessional and uneducated. The loyalty and VIP programs are not worth it. My advice, there is a lot of casinos out there, much better, more fair. Do ...More

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

10 days & counting

10 days & counting. THEY DO NOT PAY

Withdrew 10 days ago. Seems to always be an issue with withdrawals, never deposits strangely enough. Back & forth several times to be told 'we can't advise a time frame, we can't contact the payments team' Absolute BS. Avoid this site

May 30, 2024
Unprompted review
Rated 1 out of 5 stars

The worst site ever certainly leaves a lot to be desired

The worst site ever have to jump through hoops to get my withdrawal completed this site leaves a lot to be desired bank apparently rejected my withdrawal and they wanted a different method for the funds to be paid into which I don't have then asked for my bank statement I was not comfortable doing this so I told them just to send me a check through the post apparently they don't do that so no idea when or how this withdrawal will be paid

June 7, 2024
Unprompted review

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