Just assembled probably the best bird feeder assembly ever. Quality components superbly engineered with super finish. It's a reason to buy British as shows china etc all exactly what a production stan... See more
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Shower of chumps who write what they like about the product's arrival. 'Arriving tomorrow' they say, so I take a day off and they've LIED! It arrives a day later because it's not even got to the c... See more
I would actually not give this company any stars but unfortunately you have to give a minimum of 1. I purchased 3 sets of suitcases (3 per set) via this company through a friend. Whilst using them fo... See more
Suitcase was as described. Perfect size for cabin luggage and very sturdy. Great quality item.
3.5
Average
25 reviews
Replied to 22% of negative reviews
Typically replies within 2 weeks
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Just assembled probably the best bird…
Just assembled probably the best bird feeder assembly ever. Quality components superbly engineered with super finish. It's a reason to buy British as shows china etc all exactly what a production standard should be so happy
April 20, 2026
Unprompted review
Well impressed
March 26, 2026
Excellent product with easy fitting
February 18, 2026
Suitcase was as described
Suitcase was as described. Perfect size for cabin luggage and very sturdy. Great quality item.
February 24, 2026
My decorations came and they were…
My decorations came and they were broken, tried emailing them and can’t get hold of anyone. A waste of £30
March 6, 2026
Unprompted review
This company is a joke I bought…
This company is a joke I bought garlands at Christmas from Debenhams where Driebach had advertised them and have had nothing but grief trying to return them first it was trying to get a return label and now 13/02/26 and still not refunded have tried emailing company directly and also phone number for customer service are both invalid
February 13, 2026
Unprompted review
Still Waiting On REFUND
4/3/26
Still awaiting feedback since Mike told me to get in touch with him on the 11th Feb re: postage refund
*****After receiving a reply from Dreibach (Mike) on 11th Feb which noted my refund has been processed, I have yet to receive it, and I have since made contact twice, no reply😡😡
Such bad customer service
Placed an order through Amazon for Dreibach goods.
The delivery of the order was significantly delayed and, as a result, the items were no longer required. I therefore requested a refund and returned the goods. Despite the delay being outside of my control, I was required to pay the return postage myself.
I have confirmation that the goods were received back by Dreibach, however, I am still awaiting a refund for both the returned items and the return postage costs. To date, no refund has been processed, and no clear communication has been provided regarding the delay.
I am extremely disappointed with the level of customer service.
December 8, 2025
Unprompted review
Reply from Dreibach
Hi Natalie,
I’m really sorry for the frustration this has caused, especially after a delayed delivery and then having to arrange the return.
I can confirm the refund has now been processed. Because the order was placed via Amazon, the refund is handled through Amazon’s system and timing/visibility can sometimes sit outside of our direct control once it’s been submitted.
If anything still doesn’t look right (or if you’d like us to review the return postage side with you), please email customerservice@dreibach.co.uk
and mark it FAO Mike. If you include your Amazon order number and any return/refund references, we’ll check everything immediately and make sure you’re fully sorted.
Reply from Dreibach
Hi Suzie, I’m really sorry your order hasn’t arrived and that you’ve had trouble getting hold of us. That’s not the experience we want for anyone.
Please email customersupport@dreibach.co.uk
with your order number and the best contact details for you. My name is Mike, if you put “FAO Mike” in the subject line, I’ll personally look into the tracking and get this resolved for you as quickly as possible.
Thank you for your patience, and sorry again for the inconvenience.
good value well made
December 29, 2025
Great service
December 22, 2025
DISAPPOINTED.…
I received an email from this company telling me I would get 10% off my first order - I duly placed my order - did not get the 10% off - I have exchanged a number of emails with them but seem to be getting nowhere - have been constantly told they will look into it - nothing seems to be happening - be aware.
December 15, 2025
Reply from Dreibach
Hi Arthur,
I’m really sorry about this, you absolutely shouldn’t be left chasing us, especially over a first-order discount.
Please email customerservice@dreibach.co.uk
and mark it FAO Mike (Subject suggestion: “FAO Mike – Trustpilot Ref #1062”). If you can include your order number and (if possible) a screenshot, I’ll get this picked up personally and we’ll sort it out for you.
Thanks for flagging it, and apologies again for the runaround.
Purchase was perfect
Purchase was perfect, fabulous price. Great delivery. Can't fault you
December 11, 2025
Lovely product and very efficiently and…
Lovely product and very efficiently and speedily received
December 5, 2025
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