Great company to deal with and super quick delivery. The only problem was having to download the instructions from a QR code. You really needed them printed out, it took 4 hours to put up and we had t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I have ordered before and had no problem, however there was delay with a vanity unit being out of stock, When it arrived the wrong colour had been sent. I was asked whether I wanted a refund as they... See more
Company replied
The bath panel I ordered was good quality, but took about 10 days to arrive which irritated me as I had paid £19.99 for delivery. I also believed I could have saved £50 getting it elsewhere. Drench... See more
Company replied
First time using Drench after finding one of their unique shower/tap combos whilst scoping a bathroom makeover… we ended up buying practically everything from them. Got amazing help from Scott in putt... See more
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Company details
- Bathroom Remodeler
- Bathroom Supply Store
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Designer
Written by the company
Beautiful, affordable designer bathrooms from Drench. A wide range of great brands, free consultations, expert 3D design service, and fast, free UK delivery over £500. Find the bathroom of your dreams at Drench.co.uk
Drench UK – The Bathroom of Your Dreams
Written by the company
- Customer service that is genuine, helpful, and 100% human
- Chat with us, or pop us an email — no matter how you like to do things, our team of friendly bathroom experts are here to help make your bathroom dreams come true. We're open Monday to Thursday 8am - 8.45pm, Friday 8.30am - 4.45pm and Saturday 9am - 4.45pm (closed for lunch between 1-2pm). Alternatively, head to our 'Help Hub' to get answers to your most common questions.
- Don’t settle for anything less than “I love it"
- Having a home that makes you love every morning might feel out of reach - a reward for the rich or lucky - but the only barrier is the belief that leisure isn’t necessary or that luxury means expensive. Leisure is essential, our prices are the fairest you’ll find, and ‘luxury’ simply means ‘better’. Don’t settle for anything less than the best. Start with having a bathroom you love - we reckon it's the most important room in the home (we would say that).
- 90 days to change your mind
- We want you to be 100% happy with every item you purchase from us so we offer a 30 day money back guarantee if you aren't happy with your item, or have simply changed your mind, and we also offer a 90 day exchange guarantee for when your plans change.
Contact info
447 Commercial Rd, East Parley, Christchurch, BH23 6DS, Bournemouth, United Kingdom
- 01202 612 800
- hello@drench.co.uk
- drench.co.uk
4.4
Excellent
10K reviews
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Another great bathroom
Everything arrived as usual great value delivery men excellent just could do with bit more notice but will definitely keep on using drench
April 9, 2026
Reply from Drench
Hello,
Thank you for your recent review. We're happy to hear that you find great value in our service and appreciate our delivery team. We acknowledge your comment regarding the delivery notice and will consider ways to improve this.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hello,
Thank you for your review. I’m sorry that your experience was not as we had hoped for this time around, and the order arrived with you later than you expected. We aim to make our delivery timeframes as clear as possible on the website under the delivery section for each product. When you placed the order, the delivery timeframe was between the 9th April and the 14th April, and I understand the order was delivered on the 13th. We do offer a next-day delivery service on our stocked items. This isn't added to your order as standard; however, you can select this on eligible products during the checkout process. Alternatively, our team are available on live chat and would be happy to assist with placing the order for delivery on a specific date. Thanks again for your feedback. Please let us know if you have any queries or concerns regarding your order, and we’d be more than happy to help.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hi Paul,
Thank you for your recent review. We're delighted to hear that you are pleased with the product and our prompt delivery. We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Drench
Good replacement soft close loo seat
Easy to fit and was a good replacement. The clear dimensions given on order site was very helpful
April 9, 2026
Reply from Drench
Hello,
Thank you for your recent review. We're delighted the replacement was easy to fit, and that the dimensions on our site were helpful! We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Drench
Very easy to navigate website with lots…
Very easy to navigate website with lots of choice. Item was delivered on time and well wrapped. Can't comment on it yet as not been opened or placed in bathroom
April 9, 2026
Reply from Drench
Hello,
Thank you for taking the time to leave us a review. We're happy to hear that you found our website easy to navigate and appreciated the variety of choices. We're also glad the item was delivered promptly and well-packaged. We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
A Great retail experience.
Great online process. Fast and friendly delivery, and all items received with no damage or missing items. Twice now I have purchased from Drench and they have never let me down.
April 9, 2026
Reply from Drench
Hello,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our online process great and that our delivery was fast and friendly. It's wonderful to know that all items arrived in perfect condition.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hello,
Thank you for your recent review. We're happy to hear that you enjoyed our product and its timely delivery. We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hello,
Thank you for your 5-star review. We're happy to hear that you had an excellent experience with our speedy delivery service. We hope to serve you again.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hello,
Thank you for your recent review. We're delighted you are happy with the service you received and your order. We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Drench
Easy website for ordering
Easy website for ordering. Good dimensions information for ordering toilet seat. Able to pick up from the outlet shop where there is plenty of parking and staff were very pleasant.
April 1, 2026
Reply from Drench
Hi Hilary,
Thank you for taking the time to leave us a review. We're happy to hear you found our website easy to use and the toilet seat dimensions helpful. It's great that you had a pleasant pickup experience with plenty of parking and friendly staff. Thank you for your positive feedback.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hello,
We're happy to hear that you had a great experience with your account manager. Thank you for your positive feedback; we appreciate it.
Thanks and best wishes,
Vanessa at Drench
Reply from Drench
Hello,
Thank you for taking the time to leave us a review. I am sorry that your delivery experience was not as we had hoped for this time around, and the courier failed to deliver the complete order. I completely understand how disappointing this must have been for you and sincerely apologise for the inconvenience caused to your project because of this delay. I have shared your comments with our courier partners to ensure this won't happen again and that we improve our service moving forward. We are always striving to provide excellent customer service and are disappointed to hear that we failed to meet your expectations. We value your feedback, and this has been passed on to improve our offerings moving forward. Thanks again for your review, and we remain available if we can be of any further assistance.
Thanks and best wishes,
Vanessa at Drench
I thought the delivery was a long time…
I thought the delivery was a long time to receive goods. Box was a little battered and although reasonably pleased with the squeegee I thought it was a little cheap looking for the price and did think it could have included a spare rubber replacement or details of where to purchase them.
April 8, 2026
Reply from Drench
Hello,
Thank you for your review. I’m sorry that your delivery experience didn’t go as we had as planned on this occasion, and your delivery arrived later than expected. Your feedback is incredibly valuable, and it’s clear we fell short of the packaging standards you expected. We work hard to ensure that orders are packaged as best we can to try to minimise the risk of damage during transit. Your feedback has been passed on to our warehouse team so we can review our quality and packaging processes. Thank you for taking the time to share your experience. We remain available should you have any questions or concerns.
Thanks and best wishes,
Vanessa at Drench
Excellent customer service
I purchased a mixer tap which was damaged during delivery ( by Evri).
Contacted customer service who dealt with it promptly and efficiently. They picked up the damaged tape and replaced it.
I used their web chat which worked very well.
April 8, 2026
Reply from Drench
Hello Tony,
Thank you for your 5-star review. We're happy to hear that our customer service team resolved the issue with your damaged mixer tap promptly and efficiently. We appreciate you highlighting your positive experience with our web chat. We hope to welcome you back to our website again.
Thanks and best wishes,
Vanessa at Drench
Fast and efficient service
We were unsure what we needed to order to replace our toilet seat. Scott was really helpful and found exactly what we needed and we had the item delivered within a week.
April 8, 2026
Reply from Drench
Hello Kathy,
We're happy to hear that we could help you find the correct toilet seat replacement. We appreciate your positive feedback and are glad you received your order quickly.
Thanks and best wishes,
Vanessa at Drench
BUY ELSEWHERE THEY ARE A DROPSHIP…
BUY ELSEWHERE THEY ARE A DROPSHIP COMPANY! YOU CAN GET THE ITEMS ON THE ORIGINAL WEBSITES FOR CHEAPER.
Terrible company who stole money from us with terrible customer service!
Do not buy from this company unless you enjoy spending money and not getting what you paid for. We ordered a vanity WITH a basin. They provided the vanity and never bothered sending the basin to go in it? They send on their email a message saying ‘ we scan every item so we never miss parts’ which is a blatant lie and we should’ve never trusted it. They refused to send out the missing basin because it was past their ‘very generous grace period’ and they are refusing to even help out and their only response is ‘ pay us an extra £70 and we will send another’ so they want more money when they never bothered sending the correct products out in the first place. Their customer service is rude and a waste of time: Charles enjoyed sending sad emojis instead of replying to my queries and messages.
They also use drop shipping so they’re basically a storefront for cheaper stores.
January 16, 2026
Unprompted review
Reply from Drench
Hello Ellie,
Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience and the frustration this has caused. We completely understand there are many moving parts to a renovation project and while we outline in our terms as well as our order confirmation and delivery notices that all items should be inspected as soon as possible and any issues reported to us, we understand it's not always possible to do this during the delivery so we allow our customers upto 30 days to check for any problems and report it to us so we can arrange a replacement. Unfortunately, due to the timeframe, we are unable to issue a full refund or replacement, but our team will try to assist.
We’re also sorry to hear that your interaction with our customer service fell short of your expectations. Empathy and understanding are integral to providing quality service, and it seems we missed the mark here. We will use your feedback to address how we handle unique situations like yours and ensure that our team is better equipped to assist in the future. I am sorry we have not been able to resolve this to your satisfaction, and we remain available should you have any questions or concerns.
Thanks and best wishes,
Vanessa at Drench
Great company to deal with and super…
Great company to deal with and super quick delivery. The only problem was having to download the instructions from a QR code. You really needed them printed out, it took 4 hours to put up and we had to do everything backwards because we wanted the door opening the other way.
April 2, 2026
Reply from Drench
Hi Julie,
Thank you for taking the time to leave us a review. We're happy to hear that you had a great experience with our service and quick delivery. We appreciate your feedback regarding the QR code instructions and the challenges you faced during assembly.
Thanks and best wishes,
Vanessa at Drench
Product prices were fair early…
Product prices were fair early communication could have been better but from what I can gather they trade under different names like tap Wearhouse and beyond retail. Once we had sorted out the delivery it took a bit longer than expected for delivery via a third party and I wasn't impressed with the packaging/wooden framework.
I thought I had an issue with the shower tray not being flat as they tell you to check and take photos of it isn't, which I did and sent them with an email with the explanation.
No reply so I phoned a few days later in a queue for around 40 mins only to find the person could not really help with the issue.
Looked online and found the answer
Which is the they have a tolerance of 5mm which is a bit ambiguous as the trays come in various sizes. Also one thing I didn't realise is that if you fit the tray yourself (not a plumber or bathroom fitter) the warranty is void. Anyway you live and learn but you think by the time you get to 69 you would have learnt by now 😂
April 2, 2026
Reply from Drench
Hello,
Thank you for taking the time to share such detailed feedback. We really appreciate it. We’re pleased to hear that you found our pricing fair, but we’re sorry that the communication and overall experience didn’t meet expectations. We understand how frustrating it can be when responses are delayed and when it takes additional time and effort to get clarity, particularly when you’re trying to resolve a potential issue.
We also appreciate your comments regarding delivery and packaging, as well as the time spent waiting to get through on the phone. This isn’t the level of service we aim to provide, and your feedback has been shared internally so we can review these areas.
Our company name is Beyond Retail, and we have three websites: Drench, Tap Warehouse and Toasty, I am sorry for the confusion caused by this. In relation to the shower tray, we understand how the tolerance guidance and installation requirements may not have been as clear as they should be. We’ll take this on board and review how this information is presented to ensure it’s easier to understand for customers in the future. Thank you again for your feedback; it’s invaluable in helping us improve.
Thanks and best wishes,
Vanessa at Drench.
It’s a wonderful product but the…
It’s a wonderful product but the instructions don’t tell you how to fit it!!!
April 2, 2026
Reply from Drench
Hello,
Thank you for taking the time to leave us a review. We're happy you are pleased with your order. We apologise that the instructions were unclear. We'll review them to ensure they're easier to follow. Thanks for the feedback.
Thanks and best wishes,
Vanessa at Drench
Item has arrived damaged
Item has arrived damaged. I raised this within half an hour of delivery but not had a response. Package was damaged but not at the part damaged and looks like it may have been sent this way. No response to query. Disappointed
April 6, 2026
Reply from Drench
Hello,
Thank you for taking the time to leave us a review. We aim to provide the best possible customer service, and I am sorry to hear we have let you down. I am disappointed to hear the order arrived with damage and also for the delay in our coming back to you. We aim to respond to all emails within 2 working days. Unfortunately, during busier periods, we may not be able to reply to emails on the same day. However, our team are available on Live chat Monday to Friday 8:30 - 4:45 for any urgent queries. Following our email, I hope you are pleased with the resolution offered. If we can be of any further assistance, please don’t hesitate to contact us, our team are on hand to help.
Thanks and best wishes,
Vanessa at Drench
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