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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and extensive knowledge, making the shopping experience enjoyable and stress-free. Many people highlight the exceptional quality of the products, noting the beautiful designs and perfect fit of the dresses. The service is frequently described as outstanding, with consumers appreciating the personalized attention and the overall magical experience. However, some customers also noted issues with customer service, citing instances of rudeness, poor communication, and being refused fittings due to company policies or lack of parental presence. There were also a few reports of receiving faulty items with snags or loose stitching, and one instance where incorrect information was provided regarding product materials.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product. Many customers praise the beautiful, high-quality dresses,... See more

Service

People report positive experiences with service, often highlighting the helpful and accommodating staff who... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Quality

Consumers generally express high satisfaction with the quality of products. Many reviewers describe items as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff were great, plenty to choose from and all dresses come in all sizes from the smallest to plus size minimum a 22. My only complaint is that there are no price tags which I feel put pressure... See more

Rated 5 out of 5 stars

I absolutely love Dress2Party! The clothes fit my figure beautifully—they’re flattering, high quality, and always make me feel amazing. I wear their dresses to press events, premieres, and for my w... See more

Rated 5 out of 5 stars

I feel like the staff went out of their way to understand who my daughter is and what makes her unique so they could find her the perfect prom dress. There were lots of varying styles and colours so I... See more

Rated 5 out of 5 stars

Really good and knowledgeable information from the staff. Appointment only business to help get the attention required. Loved that they make sure no one else at your school has the same dress as you!... See more


Company details

  1. Women's Clothing Store
  2. Dress Store

Written by the company

We are the biggest supplier of Prom Dresses & Evening wear in the UK, we stock exclusive brands such as Sherri Hill and Jovani


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

458 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not order sale items. Waste of time.

I ordered some bridesmaids dresses that were on sale online, (assumed they were end-of-line, about to be discontinued) and what I received were dresses that were literally falling apart and unwearable. The material on the sleeves and skirts had snags, and the stitching had come loose in some places. I emailed the same day to let them know, as it says to do so on the website, and never got a reply! Went ahead and returned everything using their returns portal. They did not refund delivery cost. Complete waste of my time, and I can't understand why they would waste their own time packing and posting what were obviously faulty items?

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

wonderful experience

We had the most wonderful experience. Alex was brilliant and helped my daughter pick her dream dress !
The whole team were lovely. Would highly recommend.

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

Very Unhappy Customer

I posted a review on the 17th of October 2025 about the amazing service I received from Debbie at Dress 2 Party in Glasgow. I still stand by all I said however since writing the review I have found out something that has been very upsetting for me and something I think other potential customers should be aware of. The dress I purchased has feathers on it which I specifically asked about as I would not want them to be real, I was told they were not real (not by Debbie but by another member of staff) so of course I went ahead and purchased the dress. However I saw a top in a clothes shop with the same feathers and when I looked the label said they were of animal origin. So I sent an email to Dress 2 Party and was told they were real Ostrich feathers!!! I was absolutely disgusted that not only had I been given the wrong information but that in this day and age we are still using these poor birds feathers when there are so many alternatives available. They haven’t even had the decency to reply to my email!

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great selection!

Great selection of dresses and sizes (18 needed). Very helpful lady at the London store - she asked about event type and gave good advice. I was a late walk-in and it was nearly closing time but I didn't feel hurried. The dress was fabulous, slight alteration needed (hem shorten) but details and recommendtion given for someon who could do a one day turnaround. Great shop. Had assumed it was just small sizes... not the case.

November 1, 2025
Rated 5 out of 5 stars

Bridesmaid dresses

We had the best experience shopping for my bridesmaids dresses. They were delivered very quickly and came nicely packed. The dresses are perfect and exactly what we wanted, they are the best quality and look so beautiful!

October 25, 2025
Rated 4 out of 5 stars

The staff were great

The staff were great, plenty to choose from and all dresses come in all sizes from the smallest to plus size minimum a 22. My only complaint is that there are no price tags which I feel put pressure on parents as the teens are trying on dresses and how do you say no to their dream dress after they have found the perfect dress! We have had a great prom experience 💞

October 27, 2025
Rated 5 out of 5 stars

Lovely costumer service at London store

We just had our London store appointment lovely costumer service nice dresses our prom sorted. Also the promise the same dress wont be sold for the same school are amazing. Thank you for the patience and the support to choose the best prom dress for her

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

My daughter and I had a great time…

My daughter and I had a great time choosing her Prom dress. There were so many beautiful designs and the staff were absolutely amazing! So knowledgeable and really friendly. I will definitely be coming back when my youngest daughter is looking for her dress.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and friendly team

I feel like the staff went out of their way to understand who my daughter is and what makes her unique so they could find her the perfect prom dress. There were lots of varying styles and colours so I'd be surprised if any young person couldn't find their perfect dress from the selections on offer. Being asked if she was saying 'yes to the dress' was just an extra bit of magic to make it a day she will never forget.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great

The staff were great, very encouraging. Not pressuring at all. Giving light feedback e.g. if the dress washed me out, didn't suit, I didn't look happy in it. The whole experience was just magical and I said yes to the dress!!

October 4, 2025

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