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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and extensive knowledge, making the shopping experience enjoyable and stress-free. Many people highlight the exceptional quality of the products, noting the beautiful designs and perfect fit of the dresses. The service is frequently described as outstanding, with consumers appreciating the personalized attention and the overall magical experience. However, some customers also noted issues with customer service, citing instances of rudeness, poor communication, and being refused fittings due to company policies or lack of parental presence. There were also a few reports of receiving faulty items with snags or loose stitching, and one instance where incorrect information was provided regarding product materials.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product. Many customers praise the beautiful, high-quality dresses,... See more

Service

People report positive experiences with service, often highlighting the helpful and accommodating staff who... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Quality

Consumers generally express high satisfaction with the quality of products. Many reviewers describe items as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff were great, plenty to choose from and all dresses come in all sizes from the smallest to plus size minimum a 22. My only complaint is that there are no price tags which I feel put pressure... See more

Rated 5 out of 5 stars

I absolutely love Dress2Party! The clothes fit my figure beautifully—they’re flattering, high quality, and always make me feel amazing. I wear their dresses to press events, premieres, and for my w... See more

Rated 5 out of 5 stars

I feel like the staff went out of their way to understand who my daughter is and what makes her unique so they could find her the perfect prom dress. There were lots of varying styles and colours so I... See more

Rated 5 out of 5 stars

Really good and knowledgeable information from the staff. Appointment only business to help get the attention required. Loved that they make sure no one else at your school has the same dress as you!... See more


Company details

  1. Women's Clothing Store
  2. Dress Store

Written by the company

We are the biggest supplier of Prom Dresses & Evening wear in the UK, we stock exclusive brands such as Sherri Hill and Jovani


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

458 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don’t buy from here!!!!!

Don’t buy from here. I paid around £800 for my dress but because of covid-19 my prom did not happen, they would not give me my dress despite paying the whole fee, and also refused to receive a refund.

August 13, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing place

Amazing place to go to get dresses. The worker is very nice and gives you lots of privacy and help when needed. Gives you lots of independence and advice too. Overall a wonderful experience

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and encouraging.

We visited the leeds store twice to look at dresses for a year 11 and 13 prom over half term. On both occasions we were the only people in the shop so it was individualised and tailored to our needs and requirements. My daughters were told to freely wonder around and collect any dresses that they would like to try and add to a specific rail. The staff encouraged them to try as many as they’d like, as many times as they’d like. They were never put under pressure or felt that they were taking too much time as we found in other ‘shops’. They were allowed and encouraged to take photos and walk around in the dresses to see how they felt. Again, so unlike others venues we had visited.
We left after the first visit without purchasing a dress as we had an appointment elsewhere for the next day. We were open about this but were not put under any pressure to buy there and then, or that we were wasting their time and we left feeling that we hadn’t ‘burnt any bridges’ by not buying there and then.

We did buy one dress a couple of days later from dress2party and I liaised with Natalie over the phone. Again there wasn’t pressure, she arranged for the dress to be shipped over from another store, information sent re a deposit to secure the dress and a second appointment made for Alex to try it again and the balance paid.

This venue is a little gem, on the edge of the city centre away from the bustle opposite a little bit of green space it’s hidden behind some imposing doors that open to a large, bright and airy room with space and a relaxing atmosphere with a friendly and understanding team led by Natalie for even my dress phobia, self conscious daughter to enjoy. Thank you.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

We visited on Saturday and we couldn’t…

We visited on Saturday and we couldn’t be more happier with the service we received from Toni. My daughter and her sister had come a few weeks prior to our appointment to try on styles and was also served by Toni on that occasion too. She was very helpful and friendly and had answers to whatever questions we had. We felt no pressure to decide on a dress and we’re given more than enough time to decide. My daughter was allowed to re try on the ones she liked before and also try on some new ones that had arrived which was lovely as she was unsure of what style she wanted.
We are thankful of the service offered to us to help my daughter pick out her prom dress as it is a very important experience for her

January 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

We booked an appointment for my daughter to try on some prom dresses. I emailed several shops and Dress 2 Party was the only one who replied to me. We were greeted by lovely staff. Dee-Ann who helped us was amazing, made my daughter feel comfortable. We were offered drinks and we weren’t rushed to choose. I felt like they couldn’t do enough for us. The dress selection was amazing. We bought the perfect dress for my daughters prom and guaranteed no one in her school would have the same dress! We are very happy & thank you :)

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful, nothing was too much trouble, we spent 2 hours of being waited on and the staff new what dresses would suit the girls. Dresses are amazing, only trouble was deciding which one to take as all stunning 😍

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

Prom dress dream

We visited today to get my daughter a dress for her prom, from the moment we arrived nothing was to much trouble, Fiona was so kind and helpful. We couldn’t of asked for a better experience from Dress2Party we had the best time in the shop. The shop is every girls dream from neon lights to lots of sweeties it was unbelievable. Thankyou so much Fiona you are a gem

October 25, 2022
Unprompted review
Rated 1 out of 5 stars

Had an appointment today for my…

Had an appointment today for my daughter to look at prom dresses. Two young girls that weren't helpful at all. Told them what style dress my daughter wanted but they brought dresses that were nothing like she wanted and would only fit a Barbie doll. We were the ones in the shop so expected better service but the girls were trained enough as they didn't have a clue. My daughter was very disappointed.

March 19, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid.

I would give it zero if possible. The staff were extremely unhelpful. No dresses in sizes unless you were tiny. Offered no help or advice. Overall staff didn’t seem to have any idea of how to help. Horrible experience.

March 19, 2022
Unprompted review
Dress 2 Party logo

Reply from Dress 2 Party

We are so sorry you didn’t have a good experience in our Cardiff store today. We do try really hard to give everybody our full attention and service and we certainly have a very full selection of all sizes in store, which we should have offered you. We are aware that the store was exceptionally busy today, but that is no excuse for not offering you out very best service. If you would like to contact our customer services department, we would be happy to rebook your appointment and offer you a discount for returning.

Rated 5 out of 5 stars

My daughter had a lovely experience at…

My daughter had a lovely experience at the Wakefield store, Natalie put her at ease whilst making her feel special. Plenty of time no rush, store is clean, spacious and bright with a lovely atmosphere. My daughter found her dream dress and now cannot wait for it to be ready to collect.

March 5, 2022
Unprompted review
Rated 5 out of 5 stars

Prom Perfection!

Fantastic experience shopping for my Daughter’ Prom Dress at the Wakefield store. The lady who helped her was so lovely and put my nervous Daughter at ease straight away. Nothing was too much trouble. A memorable afternoon and we got THE Dress! Hurrah! Thankyou Dress 2 Party!

March 5, 2022
Unprompted review

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