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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making the process of setting up policies clear and stress-free. Many people highlight the exceptional customer service, noting the team's patience, efficiency, and dedication in finding suitable options and explaining everything thoroughly. Consumers frequently mention the smooth and straightforward user experience, appreciating the clear communication and support received throughout. However, some customers also noted issues with the pace of service and communication, describing delays and a need to chase up advisors for updates. A few people felt that the initial information provided about policy inclusions was unclear, leading to unexpected costs and dissatisfaction with the final terms.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service. Customers consistently praise the professional, attentive,... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process professional, helpful,... See more

Price

Consumers find price to be ambiguous. Some reviewers report spending hundreds more on insurance than needed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed with Drewberry. Ben was remarkably helpful, answering my many, many questions and explaining everything really clearly. For the first time ever, I feel like I really understand wh... See more

Rated 5 out of 5 stars

Joolz and Alex were incredibly helpful throughout the process of setting up our policy for myself and my partner. They were clear, patient, and professional from start to finish, taking the time... See more

Rated 5 out of 5 stars

Once again, Alex Weir has done a fantastic job with our annual health insurance renewal, saving us thousands of pounds by switching providers. We can't speak highly enough of the service provided by D... See more

Rated 5 out of 5 stars

Rauri was very helpful in helping me set up my income protection insurance, explained all of my options and the differences between each policy. He made the whole process very stress free and easy. I... See more


Company details

  1. Income Protection Insurance Company

Written by the company

We are a fast-growing UK advisory firm with offices in London and Brighton. We specialise in providing advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits including workplace pensions. Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

212 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Helpful

No Issues noted, seemed like Aidan knew what he was talking about and gave sound financial advice.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Highly personalised service

Alex provided a very personalised service that clearly explained all the nuances of the product and helped me decide which was best for me. Despite a number of challenges, Alex continued to work diligently to help me overcome them. Pleasure to deal with this company and Alex.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service from Dianne and Fiona

I recently worked with the team to set up a Relevant Life policy and trust, and I couldn’t be happier with the professional service I received.

Dianne was my main point of contact and she was absolutely exceptional. She is incredibly patient and took the time to explain every detail, ensuring I felt confident and well-informed. Her expertise and supportive approach made the entire process feel very smooth and manageable.

I also want to thank Fiona, who handled the technical side of the application and the trust documentation with great efficiency. Her clear communication and attention to detail were vital in getting all the paperwork finalised perfectly.

It is rare to find a team that balances high-level expertise with such genuine care for the client. I highly recommend both Dianne and Fiona to any business owner looking for professional and empathetic guidance.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and Trustworthy Service

From the very beginning through to setting up my insurance policy, the service was consistently professional and attentive. Responses were always quick, and even when I asked the same questions multiple times, everything was explained clearly and patiently.

As English is not my first language, I especially appreciated how carefully everything was explained and how supportive Aidan was throughout the process. It made the whole experience much easier and stress-free.

The advice and recommendations were genuinely customer-focused, which gave me a strong sense of trust and confidence. I would highly recommend this company!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary service from Alex and Fiona

It was a pleasure to review my protection policies with Alex. He went above and beyond in giving me detailed advice in order to find the best product for me. Communication was clear and quick. Nothing was too much hassle. Would highly recommend!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Drewberry handled the entire claim process for me seamlessly after a short phone call discussing my circumstances and requirements. Danny and Joolz were very friendly and approachable and kept me updated throughout the process. Highly recommended service.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support and clear guidance from Philip

I had a very positive experience working with Philip while arranging my life insurance. He was professional, patient, and explained the options clearly, helping me choose a policy that suits my family’s needs. The whole process was smooth and straightforward. I’d happily recommend Philip to anyone looking for reliable and honest advice.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Dianne Wheeler

Dianne Wheeler whom delt with my application was very professional and engaging throughout the whole process. I wouldn't hesitate to recommend their services.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Simple and straightforward

Rauri was very helpful in helping me set up my income protection insurance, explained all of my options and the differences between each policy. He made the whole process very stress free and easy. I would highly recommend this company and Rauri in particular.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Clear, and Extremely Helpful Service

Danny at Drewberry was excellent throughout the process of setting up a Relevant Life Cover for my business. He answered all of my questions clearly and thoroughly, and took the time to make sure I fully understood the structure and benefits of the policy. Any further queries I had were handled professionally and promptly, which made the whole experience very straightforward and reassuring. I would not hesitate to recommend Danny and Drewberry.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Professional broker

Aidan is a professional broker who can realise the problems beforehand and give proper advices in order to avoid the failure of my policy acceptance. His patient and efficient guidance makes everything run smoothly during the whole process.

January 6, 2026
Unprompted review

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