Drgrowkit Reviews 160

TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

I’ve ordered from this website a few times. Each time my order eventually arrived. However, the last order took a very long time to process. I had to email them several times, but they never replied.... See more

Rated 5 out of 5 stars

Highly recommend.No point in looking for another shoop. Dr. GrowKit is very fast with delivery. Ok, it's a little expensive to deliver outside Netherland but for me spending 10€ more for delivery it's... See more

Rated 5 out of 5 stars

In my opinion, the store is worth recommending, they have a wide selection of very good quality products. Very nice and helpful customer service, in case of any problems, easy communication and quick... See more

Rated 5 out of 5 stars

Fantastic company. Had issues with my first order not arriving. The team at Dr Growkit swiftly sent me a replacement order, which arrived the day before my Birthday. The double visions were excellent!... See more

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3.4

Average

TrustScore 3.5 out of 5

160 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Order not received after 2 months, no refund, no response

Unfortunately, I can no longer recommend Dr Growkit or their newer company, NatureSmartShop, based on my recent experience.

I paid approximately €69 for my latest order. To be fair, they did attempt to reship the parcel twice after the original shipment did not arrive, and both times the parcel appeared to go missing according to the tracking information. I made payment at the end of March, and it has now been nearly two months. I have been very patient throughout the process. However, despite the reshipments, I still never received any of the parcels, and the latest tracking appears to show the shipment stuck in customs.

What has been most disappointing is the lack of communication and customer support afterwards. I sent multiple follow-up emails requesting assistance and eventually a refund, but they became unresponsive.

In the past, I also received products from a previous batch that had some mould issues. At the time, I chose not to complain because I understand these are organic products and occasional issues can happen. However, the way this recent situation has been handled has significantly changed my view of the company.

My overall impression is that the companies are fine when orders arrive without complications, but if there are shipping problems or issues with the order, customers may struggle to get support, communication, or resolution.

Very disappointing experience overall.

April 3, 2026
Rated 2 out of 5 stars

No Costumer service

I’ve ordered from this website a few times. Each time my order eventually arrived. However, the last order took a very long time to process. I had to email them several times, but they never replied. They seem to have no customer service at all. Perhaps they don’t respond to UK customers, possibly because the product is illegal here

April 11, 2026
Unprompted review
Rated 3 out of 5 stars

Severe stomach cramps even 48 hours later

I usually purchase their microdose but I tried their Pink Paradise and another microdose product for some reason the product was sour upon consumption. I emailed the company haven't heard back on this. The Pink paradise I took less than the recommended quantity. For somer eason I had really severe stomach cramps even 48 hours after ingestion. I've never experienced this with higher doses with another source. I had to throw away the remaining of the pack. It's concerning. Not sure if something happened during transit or if there was contamination during preparation. Shipping was relatively quick though

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

The Box and Produkts where muldy ...aß…

The Box and Produkts where muldy ...after delivering. And i send an Email, because of this Problem.... and never resieved a respondse...

So i think IT was the Last time i orderd somithing in the Shop..:-(

August 21, 2025
Drgrowkit logo

Reply from Drgrowkit

Good evening, we tray to find your email but we can not find it on this email address. If you want we can resend the kits?

All our Growkits are fresh and from high quality, so let’s tray it again.

Sorry we missed your email.

Rated 1 out of 5 stars

Don't buy nothing from them you'll…

Don't buy nothing from them you'll never receive your package 200 pound stolen what a god awful company

July 31, 2025
Unprompted review
Drgrowkit logo

Reply from Drgrowkit

Good afternoon, can you send us a email please so we can resend your package. And sorry if we missed your email if you already send it. Best regards Team Drgrowkit

Rated 1 out of 5 stars

Your Growkit never reached me

Your Growkit never reached me, I payed for nothing and I'm still waiting since approximately two months now!!
I wrote a mail to your support address on november, 12th.
I didn't get an answer so far...
The order number is #8020.
Please answer and help me.

Update: I got an answer now...

October 30, 2024

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